what are the main departments of the property management company?
(I) General Manager's Office
The general manager's office generally has a general manager, several deputy general managers and "three divisions" (chief accountant, chief economist, chief engineer, etc.), and some enterprises also have assistants to the general manager, who together form the decision-making level of the enterprise and make decisions on major issues of the enterprise.
(II) Human Resources Department
The main responsibilities of the human resources department include: formulating various human resources management systems of enterprises, preparing human resources development and training plans, optimizing human resources structure and allocation, designing and implementing salary management schemes, and completing personnel recruitment, appointment and removal, deployment, assessment, rewards and punishments, training, dismissal and so on.
(III) Administration Department
The main responsibilities of the Administration Department include: Prepare and implement plans and budgets for administrative management, corporate culture construction, brand management and informatization construction, establish relevant rules and regulations, management standards and work standards, and complete daily administrative management, corporate culture and community culture construction, brand planning, logistics support, internal information management, informatization construction, and external affairs liaison.
(IV) Finance Department
The main responsibilities of the finance department include: adhering to principles, observing financial discipline and implementing financial rules and regulations; Prepare financial plans and do a good job in financial accounting, cost control, budget and final accounts management, financial analysis and financial management; Supervise and inspect the financial revenue and expenditure of various projects, supervise the safe operation of funds and assets, and increase revenue and reduce expenditure; Regularly report the financial revenue and expenditure to the general manager's office.
(V) Quality Management Department
The main responsibilities of the Quality Management Department include: operation and maintenance of enterprise quality management system, service quality supervision of various property projects, evaluation and supervision of customer satisfaction, management review, assistance in establishing quality management system for new property projects, coordination of external quality audit, organization and coordination of internal service quality audit, customer service supervision and management, customer relationship management, customer complaint handling and customer satisfaction evaluation.
(VI) Market Development Department
The main responsibilities of the Market Development Department include: property management market research, property management market development, feasibility study and analysis of property projects, preparation of tenders, bid management, organization and coordination of early intervention management of newly-taken property projects, and management and coordination of consultancy projects.
(VII) Business Management Department
The main responsibilities of the business management department include: formulating and decomposing the business plan and business objectives of the enterprise, formulating the assessment system, assessment indicators and standards of property projects, and organizing the target assessment of various property projects.
(VIII) Engineering Management Department
The main responsibilities of the Engineering Management Department include: engineering maintenance and operation guarantee, evaluation of qualified engineering maintenance subcontractors, bidding, budgeting, price evaluation and contract evaluation of various maintenance projects and engineering renovation projects, providing engineering technical support, engineering equipment operation and maintenance evaluation for various property projects, supporting new projects in the handover, acceptance and engineering management of newly taken-over properties, and being responsible for or participating in the preparation of relevant engineering equipment management documents.
(IX) Safety Management Department
The main responsibilities of the Safety Management Department include: supervision and control of safety management of various property projects, overall arrangement of safety management guidance, overall arrangement of safety inspection, safety management review, support and assistance of new project safety management, and being responsible for or participating in the preparation of relevant tender safety management documents; Be responsible for the formulation and implementation of the company's safety management system and work plan, and supervise, guide, coordinate and assess the implementation of various projects; Complete safety inspection, safety complaint handling and regular fire safety inspection; Assist the project to investigate and deal with major safety accidents or emergencies.
(11) Environmental Management Department
The main responsibilities of the Environmental Management Department include: taking charge of cleaning and greening management, maintaining environmental hygiene, and implementing the supervision of cleaning and greening subcontractors by enterprises; Specifically responsible for guiding and supervising the daily maintenance of cleaning and greening of each project; Responsible for the supervision, inspection and assessment of contractors; Be responsible for formulating various management measures for environmental sanitation protection, and organizing the preparation and implementation of large and medium-sized maintenance plans for project cleaning and greening.
what departments are there in the property
Generally speaking, the property management company is managed at different levels. The head office does not involve the actual business of specific property management, and mainly focuses on administrative management. The management offices (property centers and branches) under the jurisdiction of the company are responsible for implementing specific property management work for the project.
departments at all levels of the head office
1. General Manager's Office
As the name implies, the offices of vice presidents of property managers
2. Administration Department (administrative office)
is responsible for the company's various administrative affairs, managing the company's official seals and licenses, dealing with the company's affairs with departments at all levels, and the management department of receiving and sending documents, and promulgating the company's various decrees, rules and regulations. Responsible for signing all kinds of contracts in the name of the company.
3. The Human Resources Department (Personnel Office)
is responsible for the company's human resources work, recruiting and dismissing employees, conducting regular employee training, managing employee files, assessing, promoting and transferring employees, and formulating employee compensation system.
4. The finance department (accounting office)
is responsible for the company's financial management and paying employees' salaries. Review all kinds of budgets and final accounts reports.
5. the technical department (chief engineer's office)
is responsible for the public relations of engineering technical problems, providing engineering technical support to various property management offices, and providing professional training and assessment for engineering and technical personnel. Cooperate with the property development department to take over and accept the project in the early stage.
6. The Development Department (Project Development Office)
is responsible for external bidding, taking over new property projects, preparing the prophase property management department of new projects, and cooperating with developers to undertake projects.
7. The General Affairs Department (Logistics Procurement Office)
is responsible for the purchase of the company's unified shopping materials, cooperating with various property management offices to establish project logistics institutions, and undertaking the renovation of the canteen, dormitory and office space in the property management office. Responsible for distributing work clothes, employee cards and other items.
8. Property management offices (property service centers, branches) at all levels
Organization setting of property management offices
1, project office
2, customer service department (reception desk, housekeeping department)
Handle daily customer and owner reception, repair report, complaints, return visits, fees and other matters, and handle the owner's check-in formalities at the initial stage of new projects
. Responsible for regular financial reconciliation with the company's financial department. Responsible for the financial management of the Property Management Office.
4. Order Maintenance Department (Security Department)
Responsible for the order maintenance and fire control of property projects, and the duty and management of central control and fire control. Responsible for the parking management of motor vehicles and non-motor vehicles, and responsible for the safety inspection around the property project.
5. The Cleaning and Greening Department
is responsible for the sanitation and cleaning work and garbage removal in the public area of the property project; Responsible for the greening management and holiday decoration management of property projects; Responsible for cleaning septic tanks and discharging sewage in property projects.
6. The engineering maintenance department
is responsible for the maintenance of public facilities of the property project, the maintenance of elevators and the daily maintenance of the property facilities. If the elevator is outsourced, the engineering department is responsible for contacting the outsourcing unit.
7. The logistics department
is responsible for staff accommodation, catering, etc.
What are the main departments of the property management company?
general manager's office: the general manager's office is the decision-making body of the property management company. The general manager is fully responsible for the company, arranges and coordinates the work of the deputy general managers and departments, and makes decisions on major issues. The deputy general manager is the assistant of the general manager, who handles the responsibilities under the leadership of the general manager and completes the tasks assigned by the general manager and the manager's office meeting. Office: The office is a comprehensive office under the leadership of the general manager and also a comprehensive management department. Mainly responsible for the daily administrative affairs within the company, including drafting documents, organizing meetings, managing personnel, logistics, archives, training employees and receiving visitors. Finance Department: Under the leadership of the company manager, the finance department participates in enterprise management and does a good job in financial accounting. Financial personnel must supervise the safe and effective operation of enterprise funds and assets, be responsible for the collection of service fees, do a good job in reporting and paying taxes, and often report the company's financial situation to the general manager in accordance with national policies, regulations and enterprise rules and regulations on financial management. Management Department: The management department shall be responsible for environmental sanitation, environmental protection, greening, security, fire fighting and vehicle management in the property management area according to the company's plans and arrangements. Service Department: The service department should establish various service outlets according to law, carry out agency business, supervise and inspect the service attitude and law-abiding situation of service outlets, and provide excellent services to all kinds of users in the property management area to the maximum extent. Engineering Department: Engineering Department is the technical management department responsible for property maintenance and equipment operation. Its main function is to carry out house repair and maintenance of supporting equipment in the property management area, and organize managers to maintain and manage the houses and buildings and various supporting equipment in the property management area. Ministry of Supervision: The main function of the Ministry of Supervision is to inspect and urge all departments of the property management company to abide by the law, correct unhealthy practices in the industry, and handle complaints from owners, users and internal employees to all departments. Ministry of Industry: under the leadership of the general manager, do a good job in property registration management, keep drawings and materials, and provide relevant property information to various departments in time. Leasing Department: The responsibility of the leasing department is to expand the leasing business, improve the rental rate of the property and strive to improve the economic benefits.
what are the positions of the property management company? What are the specific responsibilities?
the job description of each service post of the property management company is as follows: 1. Job responsibilities of the property manager 1. Be fully responsible for the integrated and comprehensive management of the property under its jurisdiction, implement the ISO9111 quality management system and the ISO14111 environmental management system, and complete the annual management objectives and economic indicators signed with the company. 2. Formulate the annual and monthly work plans of the management office and organize their implementation, and accept the guidance and supervision of the head office and superior departments in business. 3 responsible for inspection and supervision of the implementation of the system. 4. Reasonably allocate personnel, coordinate the division of labor and cooperation of each post, assign responsibilities to people, and care about employees' lives at the same time, so as to ensure that the management staff have a good mental outlook and a positive working attitude. 5. Be responsible for the examination and approval of the decoration of the property under its jurisdiction, coordinate the handling of violations and complaints, and implement the safety and fire prevention work. 6. Coordinate the relationship between this department and relevant departments of water supply, power supply, industry and commerce, and property management, so as to facilitate all work. 7. Earnestly complete other duties and responsibilities of the management office and other tasks arranged or entrusted by the company. Second, the property manager assistant job responsibilities 1. Coordinate the manager to complete all the work of this management office. 2. Seriously complete all the work in charge. 3. Acting as the manager when the manager is away. 4. Have the right to make suggestions to the manager to reward and punish subordinates. 5. In accordance with the relevant provisions of the personnel department of the labor department, make plans in the company, handle the affairs of recruiting and transferring employees in the management office according to procedures, and deal with the abuse of private recruitment in the department. 6. Have the right to handle customer complaints within the scope of their responsibilities. 7. Have the right to deal with emergencies within the scope of work. 8. Have the right to arrange the work of subordinate staff by themselves. Third, the responsibility of the manager of the property management department 1. Set an example, mobilize the enthusiasm of employees, and complete all the work with good quality and quantity. 2. Check and supervise the ground cleaning of roads and greening areas within the red line of the building. 3. Warmly receive business owners, handle customer complaints about services in a timely manner, and make records. 4. Regularly train and assess the employees of this department, and constantly improve their professional level and service quality. 5. Coordinate the relationship between this department and other departments, and rationally allocate human and material resources. 6. Responsible for the preparation of cleaning supplies procurement plan and the verification of purchased items, and control their reasonable use, and assist the warehouse administrator in reasonable storage, use and custody. 7. Responsible for the collection of rent and property management fees of business households. 8. Other temporary tasks assigned by superior leaders. Responsibilities of Property Management Clerk 1. Be responsible to the department manager, preside over the overall work of the office, strictly implement the instructions of the manager, and have the right to inquire, check and supervise the implementation of the work of various departments. 2. Responsible for arranging the drafting and review of all kinds of manuscripts of the company, and have the right to inspect and supervise the implementation of the post responsibility system at the operational level, find problems in time, put forward rectification opinions, and implement the reward and punishment system. 3. Strengthen the contact and communication with various departments, avoid passing the buck on specific problems in the work, and have the right to coordinate the work operation and interpersonal relationships of various departments. 4. Strengthen business study, improve the ability, and promote the standardization, scientification and modernization of the work of all departments, and have the right to put forward opinions and suggestions on innovation and reform to the company leaders. 5. Abide by the principle of confidentiality, urge the relevant departments and office staff to strengthen document management, strictly enforce the meeting system, and enhance the concept of confidentiality. All decisions, resolutions, guidance, etc. that have not been formulated by the company have no right to spread. 6. From the perspective of economy, examine and approve the purchase of office supplies by various departments. V. Responsibilities of the Property Administrator 1. Under the leadership of the manager of the Property Management Department, specifically exercise the functions of management, supervision and coordination of services. 2. Responsible for the management of building cleaning, greening, public security, maintenance, reception, return visit and other services. 3. Fully grasp the use process of public facilities and equipment of building property. 4. Coordinate the manager to send documents on property management. 5. Attend the regular meeting of the department chaired by the manager, summarize the work of the current month and make plans for next month. 6. Be responsible for finding unqualified service items in operation, tracking and verifying them, and handling complaints from operators. 7. Collect valuable property information and make suggestions to promote the development of the company's property management. 8. Complete all tasks assigned by the manager. Vi. Job responsibilities of the property business administrator: find real estate information from real estate developers in China ......
What are the responsibilities of property management
According to the Regulations on Property Management, 1. The responsibilities of the property service enterprise mainly include:
"(1) daily maintenance, maintenance, operation and management of * * * used parts, * * facilities and equipment;
(2) the establishment of security measures and the maintenance of public order in the property management area;
(3) * * * Maintenance and management of green space, flowers and trees;
(4) the maintenance of environmental sanitation in the property management area;
(5) Other property services. "
2. The specific responsibilities (management emphases) of the property service enterprise mainly include:
1. Maintenance and maintenance of the property and its supporting facilities. For the property, the mechanical and electrical equipment, air conditioning system, water supply and power supply system, telecommunications system, public facilities, etc. must be in good working condition to ensure the normal and safe use of the property, and it is impossible to wait for the failure to repair it. Regular maintenance can prolong the service life of the property and provide basic use guarantee for the owners and tenants.
2. Strengthen the management of security and fire protection, and provide the owners and tenants with the safety guarantee of life and office. Must conscientiously do a good job in public security management, undertake the security within the scope of the building and community,