First of all, greet with attractive welcome words. Different brands and different shops have their own different greetings, and what words are generally used depends on the brand's own positioning. What is more important than words is the expression of words. In terms of expression, we need to pay attention to eye language, expression language and body language. We should communicate with people with our eyes and look into each other's eyes, so as not to make people feel sluggish.

When greeting-be sure to concentrate, don't shout welcome while doing private things, and your facial expression should be relaxed, kind and slightly smiling. This is the first step to leave a good impression on customers. "We invite you to our store's promotion activities" is the method that most shop assistants are using. Activities can be buying gifts, group buying, lottery, special price, etc. The specific content is designed according to the actual situation of the store.

Useful words

We have made another plan for your needs and invite you to come to the store to have a look. The design of this speech is unique. We use too many activities to follow up our customers, so it is better to follow up our customers with services. Therefore, after the customer leaves the store, if we combine the needs of the customer or the needs of the family, it is better to study which products are more suitable for him and arouse the good feelings of the customer.

We have a batch of new products in our shop. We invite you to have a look. If there are new non-pharmaceutical products in the store, which are more in line with customers' needs and can bring freshness to customers, they should arouse customers' interest. Telephone follow-up customers should not only have real preferential activities or value-added services, but also arouse customers' interest. They receive many similar harassing calls every day, so distinguishing is a very important premise.