1. The service system is a system composed of many service industries and systems.

2. content of standardized service system:

service personnel must have good psychological quality.

no matter what position you are in, you must have the corresponding service attitude as long as it involves service. An excellent service personnel must have good psychological qualities. What are these qualities reflected in?

active and enthusiastic.

sincere, modest and polite.

if you are tolerant, you will not be surprised.

honest and trustworthy, and know how to be measured.

adapt to setbacks and control emotions.

service personnel must have corresponding professional qualities.

besides good psychological quality, service personnel should also have good professional quality in order to make the service professional. What are the aspects of professional quality?

good communication and interaction skills.

rich knowledge of related products.

keen observation and independent judgment.

the spirit of teamwork.

set and clarify the service standards.

different industries, different enterprises and different regions may require different specific service standards, because services are designed for customers, and the service standards will naturally change accordingly, so as to provide the most targeted services for their target customers. For example, for shopping guides, we especially emphasize a service standard-6S service principle.

smile: a heartfelt and sincere smile.

Sincerity: Treat colleagues sincerely, treat customers with integrity and be practical.

research: analysis of selling points, customer psychology and sales skills.

eloquence: articulate, which is reflected in address, polite language and product introduction.

speed: be quick in action and response. It is reflected in the delivery, packaging and display of goods.

dexterity: be flexible in your mind and find more ways to do things.

In a word, service is a job that people contact with each other. Whether the service personnel in the region have the corresponding service quality is a question that the regional manager needs to assess. When our services can't meet the needs of customers, and can't provide more added value for customers, and make customers interested and impulsive in our products and services, it is time to consider improving the quality of personnel and strengthening training.