The so-called lobby manager is a middle-level manager in the hotel or catering industry who is entrusted by the general manager and replaces the general manager to handle the complaints of guests about all the equipment, facilities, personnel and services of hotels and restaurants, supervise the operation of various departments, coordinate the relations between various departments, and ensure that hotels and restaurants provide quality services to customers in a normal order. They are the nerve center of hotels and restaurants, and they are the bridge between hotels, restaurants and guests. Customer service manager ~ also known as account manager, the customer service of the hotel has a great relationship with the grade of the hotel. The high-grade hotel customer service staff do a lot of work, mainly dealing with customer complaints, paying a return visit, supervising the service of the customer service staff and providing different preferential policies for members. Simply speaking, it is to maintain old customers ~ expand new customers ~ accumulate contacts for the hotel and maintain corporate image ~ manager of catering department ~1. Conduct attendance and performance appraisal for the executive chef, restaurant managers and chefs of various production departments. According to their management, they have the right to praise or criticize, reward or punish. 2. Have the right to suggest to the general manager the appointment and removal of the above-mentioned management cadres, and have the right to appoint and remove the management personnel below the foreman. 3, according to the actual situation of the department and work needs. Have the right to increase or decrease employees and transfer the work of subordinates. 4. Have the right to assign work and production tasks to subordinates and give them instructions. 5. Have the right to handle all daily business and affairs within the Food and Beverage Department.