The degree of competition in the hotel industry has been white-hot, star-rated hotels in the hardware investment are very important. But "outsiders look at the scene, insiders look at the doorway", a hotel can not just look at how magnificent it is decorated, but to see whether it is people-oriented, whether to provide services beyond the expectations of guests, to put it bluntly is also known as the quality of service. As a hotel management, know how to provide guests with first-class star service, is where the doorway is. Yuhang District Scenic Tourism Bureau Quality Supervision in order to improve the service quality of star-rated hotels within the jurisdiction, often organizing hotel quality inspection staff in the region to study abroad to enhance the quality of their own hotel services. The follow-up work after the inspection and exchange, how to transfer the strengths of others and used for their own hotels, is a very worthwhile to think about the problem of the inspector.

The service concepts of the two hotels mentioned above are as follows: Ningbo Haosheng Hotel aims to win the recognition of guests with its "efficient and perfect" service; while Qingdao Seaview Garden takes "friendly service" as its golden card. Both hotels are in how to improve the quality of hotel service up and down the effort, and strive to guests can leave a good memory, and even become a story that can be recited. For example, the hotel industry often said that the concept of VIP, the vast majority of hotels only part of the guests can become a VIP, but in Ningbo Haosheng, the subversion of the VIP treatment is only part of the guests to enjoy the concept. For this hotel, every guest is a VIP, even if it is your first time to stay, when you step into the hotel lobby, Miss Manners will kindly go up to greet you and provide you with luggage service. To the room you will find that the welcome fruit and snacks have been prepared for you, more people sigh of admiration is that at ten o'clock in the evening, the hotel will provide each guest with a variety of delicious health congee night snacks. On the premise of doing a good job of the corresponding quality requirements of star-rated hotels, to provide guests with a perfect stay, such a service concept makes Ningbo Haosheng's service quality to achieve perfection.

Similar to the Ningbo Haosheng evening to guests to send snacks, or Qingdao Sea View Hotel to every guest to the hotel consumption of free vehicle cleaning services such as this, just to highlight the small aspects of the business philosophy of these hotels, and does not necessarily have to be copied. How to effectively cite their service quality concepts and innovative measures, is our Yuhang hotel people to do the next thing. For example, Tian Tian Ren Hotel found that the use of security personnel in the second half of the night is relatively free time, you can wash the parking lot of the overnight guests of the vehicle, immediately began to purchase the cleaning equipment, and the security personnel to mobilize the idea of the beginning of the year for the guests to provide cleaning services. At the same time also use the hotel's wide platform on the fifth floor, made some drying equipment, room attendants will guests put in the room after cleaning dirty clothes to the platform to dry, encountered rainy days will use special equipment to dry clothes. By learning and improving the service model of others, we have received the guests' praise.

Learning from others is a way to improve development, but we must have our own ideas and innovations to form our hotel's own characteristics and highlights. Tian Tian Ren Hotel starts from the details to provide guests with value-added services, such as providing guests with high-grade branded toiletries and bathing supplies; in order to facilitate guests' access to the Internet in bed, the network interface is arranged at the head of the bed; a special shower seat that can be lifted up is installed on the wall of the shower room, so that the guests can comfortably sit and wash away the day's labor.... ...and so on small ideas and small improvements. In the internal management of the entire hotel, the introduction of the "optimization" management model, and consistently do a good job of internal audit. Now, the hotel's neat and tidy backstage area and bright and clean to the guest area, so that the province and abroad hotel management colleagues marveled. Hotel Catering Department and Guest Room Department also won the title of Zhejiang Province Catering A-level unit and Zhejiang Province public **** place A-level unit respectively. The letters of commendation from the guests staying at the hotel and the evaluations from professional travel networks such as Ctrip.com truly reflect that the service quality of Tiandi Ren Hotel has been significantly improved.

The stone of other mountains can attack jade. I think we can also add the words "people-oriented, according to local conditions" in front of it, so that we can really solve the problem of hotel quality management.