? Cashier's Excellent Work Summary 1
? In these three months, I worked hard, made a lot of progress and learned a lot that I didn't have before. I think this is not only a job, but more importantly, it gives me an opportunity to study and exercise. From this stage on, I found that the knowledge I longed for was coming to me continuously and slowly digested in this melting pot. This is experience. Here, I am very grateful to the company leaders and predecessors for their concern, and deeply understand the down-to-earth and serious working attitude of the company from the boss to colleagues, which makes me more alert to myself and do a good job. Although each company's system and regulations are slightly different in details, the general direction and purpose are the same.
? So, I soon got used to the workflow here and tried to cooperate with everyone's work. Although there are some shortcomings, I actively correct them, avoid repeating them and do my job well. I like it here, and I am willing to use it as a platform to exercise myself, develop together with the company and make my greatest contribution. For me, no matter where I am or in which company, as long as I am lucky enough to be a member of it.
? Team spirit is a virtue advocated by every company. I think the development and cooperation between companies is very important. Without the mutual cooperation of various departments and colleagues, the company's work process will be hindered, the work efficiency will be greatly reduced, and the company's interests will naturally be damaged, which is unfavorable to the company and individuals. In the past three months, I realized how important it is to have four things at the same time in my work: intention, concentration, carefulness and patience. In the process of work, I deeply feel the urgency of strengthening my own study and improving my own quality.
? 1, learn from books, insist on squeezing out a certain amount of time every day to constantly enrich yourself, correct attitude, improve methods, and widely absorb all kinds of "nutrition";
? 2. Learn from colleagues around you. I always maintain a modest and prudent attitude in my work, learning from their hard-working and pragmatic work style and problem-solving methods;
? 3. Learn from practice, apply what you have learned to practical work, test what you have learned in practice, find out deficiencies, improve yourself, prevent and overcome the tendency of superficial knowledge, and do a good job. I think the most important thing is to have a sense of responsibility If you have a responsibility, you will try your best to finish it and do it well. If you love your job, your job will love you.
? Companies often preach that everyone should do their job well. This is an invisible responsibility, urging me to work hard in this direction and constantly improve and upgrade.
? Summary of cashier's excellent work II
? The coming 20xx year is a full, busy and happy year. At the end of the year and the beginning of the year, review the past and look forward to the future! During my eight months in the company, I have made great progress in my work and study under the guidance of the company, the care and help of department leaders and the friendly cooperation of my colleagues.
? The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.
? First, strive to improve service quality.
? Listen carefully to every call, memorize the extension numbers of all departments, transfer calls, pay attention to polite expressions, and use company standard expressions: hello! Longji Property! Then ask what's the matter, ask who the other party is looking for, what's your name, and transfer it to the relevant personnel after understanding the situation. Familiar with the office phone number of employees in the company. If the caller is advertising, selling or networking, these calls have nothing to do with the company and will be rejected. If someone is looking for Mr. Chen or other colleagues, we should pay attention to whether the other party is really looking for them for the company. If the party is not in the company, it is necessary to consider whether to inform the other party's personal contact information according to the urgency of the matter. In strict accordance with the company's guidelines, transfer calls and keep them confidential.
? Second, the front desk receives guests. To do this work well, the most important thing is service attitude and service efficiency.
? When you see a visiting guest, you should immediately get up and say hello. When visiting a guest for the first time, you should ask the other person's name clearly, find out who has something to do with it, and inform the relevant person in charge after knowing the purpose of the visitor. Among them, you should also know whether to leave the guests in the reception hall or reception room, or to lead them to the office and reception room of the person in charge. Smile at the guests, be patient and meticulous, and be kind and generous. After the guest is seated, pour the tea and inform the guest that the relevant person in charge has been notified. A moment, please. The reception room is air-conditioned in summer and open in winter. At the same time, the reception room has no peculiar smell and the air is smooth. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.
? Third, receive the fax.
? Pay attention to who the other party sends it to and ask about the contents of the fax to avoid receiving spam. When you receive the fax, you should give it to the relevant personnel in time. If the relevant personnel go out and return to the company, you should inform the prompt in time. Check the fax for loopholes. If the other party is an automatic fax, you don't have to receive it. After sending the fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. Sending and receiving faxes and photocopies should be registered. If there is a letter, it should also be handed over to the relevant personnel in time.
? 4. Printing and copying of documents and drawings.
? The most important thing is to print the lease contract. It is necessary to print out the contract that Miss Zhuang wants quickly and accurately, with good number and neat binding. The leader told me to make sure that the drawings to be copied were clear and complete. If the blueprint is copied, I will go out and make a copy, negotiate the price and make a receipt.
? 5. Assist other departments to complete some temporary work, such as stamping, ordering food, express delivery, filling in labor contracts, etc.
? Six, pay attention to the health and image of the front desk, remind health personnel to clean carefully, clean the dead angle on time.
? The front desk lobby should always be clean and generous. The ashtray on the table should be cleaned every day. Green plants should be watered frequently to keep their vitality. When there are not enough business cards in the front desk lobby, they should be replenished in time.
? Seven, to tidy up the goods at the front desk when commuting, check whether all electrical appliances are in good condition, whether to turn off the power. Look at the memo of that day and see what else to do.
? Fax machines, photocopiers and printers need to inform professionals to replace them in time when they are out of ink. Maintain office supplies at the front desk. When the number of drinking buckets is insufficient, call someone to deliver water in time. When there are not enough items needed at the front desk, you should apply for purchase in time, such as water cups and copy paper. If the items at the front desk are broken, such as curtains, call a mechanic to repair them; If there is something wrong with the telephone line, you should ask the telecommunications bureau for help. We must find a solution to any problem.
? Focus on the overall situation, regardless of personal gains and losses. If the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Longji, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.
? Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!
? Summary of cashier's excellent work 3
? After studying in the cashier position at IKEA for nearly 20 days, I have a different understanding of this job. Although this role is ordinary, it is not only as simple as collecting money, but also has many complicated procedures in it. He is the front line of the whole IKEA project and plays an irreplaceable role in promoting the good operation of the whole project. Cashiers are not only salesmen, but also corporate propagandists, coordinators between customers and departments. He needs to have a basic understanding of the overall project operation mode. During my work, I am conscientious and conscientious. Following experienced teachers, I learned a lot of practical post experience and increased a lot of knowledge. Both business level and service awareness have been improved to a certain extent.
? But at the same time, some problems have been found in the work, some of which are limited by the existing environmental factors, and some are due to the imperfect system caused by environmental changes. In view of the problems, after studying the existing post system, communicating with the old employees, using my own financial knowledge and combining with the actual situation of the company, I improved the management system of the cashier post itself, and compiled a new work guide (including solutions to some common problems, which are being discussed and revised with the old employees).
? Problems existing in cashier post:
? 1, cashier's wrong account;
? Reasons: Often, the collection procedures are not strictly implemented, which violates some management systems; There is no uniform working standard for cashier work, and each cashier works in a different way (for example, some cashiers are only responsible for the cashier itself and do not participate in labeling and guiding customers, which can reduce the probability of mistakes; Some cashiers are responsible for more links, which increases the probability of mistakes.
? Solution:
? ① The cashier post is separated from the billing post; ①20xx 65438+ 10 month, the management system of the post itself should be improved and restricted, the cashier work should be standardized, and the probability of wrong accounts should be reduced; (For example, there is a cashier process summarized by old employees in the compiled work guide)
? (2) Whether to consider establishing cashier incentive mechanism;
? A, a "safety accident-free award" can be set up to refine the accident standard;
? B, set an example, share experience, and improve the team's business skills;
? C, formulate assessment and reward and punishment system.
? 2, the management of the reserve fund, don't do nothing, the management of the reserve fund is changed to before the class starts;
? Reason: the customer has returned the order, and the operator's reserve fund is not fully prepared, and there is a situation of sitting on the branch; The financial staff did not collect it in time, and the cash at the cashier's office was too large.
? Solution:
? ① Regularly improve the management system of the front-end reserve fund (according to the existing system and experience, the' management system' has been improved;
? (2) Collect cash from cashiers on a regular basis;
? (3) Regularly check the management of petty cash.
? 3. When the customer flow increases, the counter will be crowded and customers will easily conflict; I don't know what to do after the conflict.
? Reason: Some customers don't abide by public order and good customs; Cashiers are not systematically trained and lack crisis public relations skills (for example, how to correctly intervene when there is a conflict between the drawer and the customer).
? Solution:
? ① From the hardware aspect: whether it is necessary to set the pilot and arrange the pilot band when the business is intensive; Whether the numbering mechanism can be introduced (due to the space limitation of IKEA 1 store, it is impossible to arrange the guide belt, which can be considered when arranging the venue of Store No.2);
? ② From the aspect of experience summary: excellent old employees can be organized to share their experiences at regular work meetings (for example, I often instruct my cashier teacher to say' I'm sorry, it's worth a few dollars', which greatly touches our newcomers).
? Ikea question:
? 1, the bill maker's working enthusiasm is weak, and the bill making process is not detailed enough. (For example: ① Enter the customer's phone number into the foreign warehouse, resulting in abnormal shipment of foreign warehouse; ② The price judgment is not careful enough, and the interval price judgment is wrong; ③ The attitude towards customers is not positive enough, which leads to customers' emotional dissatisfaction; (4) leaving the company without authorization. )
? Reason: IKEA single maker has no post pressure and cannot evaluate its work quality; There is insufficient communication and coordination between cashier and ticket maker.
? Solution:
? ① Whether we can negotiate with IKEA to introduce' one-to-one, one-to-many' (cashier chooses order takers and the team participates in the assessment collectively) to solve the problem of lazy order takers;
? ② Whether IKEA order takers can be encouraged and a certain assessment system can be adopted.
? 2. Some IKEA salespeople give wrong information without knowing the delivery system, misleading customers and causing disputes. (For example, the introduction of interval price and delivery time is inaccurate, and delivery and installation cannot be carried out on the same day. )
? Reason: Sales staff do not understand the delivery system; Salespeople deliberately mislead customers in order to sell goods. .....
? Solution:
? (1) Negotiate with IKEA executives, such as introducing the delivery system at the regular meeting of sales staff, so that sales staff can fulfill the obligation of reminding customers when purchasing; Focus on the delivery link, which is to be explained by our third party.
? (2) Whether you can participate in the training of new employees in corresponding positions in IKEA, and combine your own training materials according to your own actual situation to achieve a unified system.
? There are many inadequacies in the summary, such as not knowing the actual situation in depth and not fully estimating the cooperative relationship with IKEA. I implore the leaders to criticize and correct me in the review.