I came to work in XXX Hotel in January 2118, and it has been nearly a whole year.

suddenly looking back, I was filled with emotion. Over the past year, under the cordial care and training of hotel leaders at all levels, I have grown rapidly, my thoughts have matured day by day, my business level has been continuously improved, and my comprehensive quality has reached a new level. Especially after being appointed as the head waiter of western restaurant by the hotel in August, I got a better all-round exercise. Responsibility is more important than Mount Tai. Everything has prompted me to constantly study and master new knowledge, innovate management methods and methods, strengthen communication and coordination with employees and colleagues, conduct self-inspection and self-examination for new problems in my work, try to nip problems and complaints in the bud, and resolutely prevent the situation from escalating. Consciously support and support the principles and decisions of hotels and departments, actively guide employees' thoughts, and implement the relevant instructions of hotel leaders.

Looking back on 2118, I have mainly done the following work:

1. Constantly learning new knowledge and trying to adapt to the new environment. Junyuan Huatian Hotel is a place where talented people and elites gather. Facing all kinds of pressures and challenges, I try my best to learn all kinds of knowledge in the spirit of seizing every minute and strive to catch up with others. The main methods are as follows: 1. Ask senior employees and leaders humbly. 2. Seek breakthrough points in repetitive work, pay attention to details, study existing problems, and try to figure out the psychology of guests. For example, when Andritz stayed in the hotel, I used a notebook to record a guest's preferences, including favorite food, drinks and habits, after the first service, so as to provide targeted services in the future service. 3, through professional books and online access to relevant information, to understand the cutting-edge knowledge. 4, according to the experience and knowledge, combined with the situation of western restaurants, according to the actual needs of Huaihua guests, adjust the details.

second, innovative management methods focus on employee psychology. How to manage, give full play to and unite this team has become my most urgent problem when I take up the grass-roots management position for the first time. The management method of managers is related to the Excellence of the whole team, and it also highlights the ability and personality charm of managers themselves to control the overall situation. I pay attention to the following aspects in my daily management work: 1. Try to break down the system and mechanism that is not conducive to team development and to improving business level. 2. Pay attention to giving full play to employees' hobbies and specialties, and try to arrange employees for suitable jobs, so as to achieve the goal of doing their best. 3. Pay attention to employees' suggestions and opinions on work and adopt reasonable suggestions. 4. Learn about employees' psychological dynamics by talking and chatting at rest, actively guide employees' thoughts, and motivate employees to make progress. Analyze a series of problems and contradictions faced by employees and promote the healthy development of body and mind.

third, strengthen detail service to achieve perfect standards. The truth that details determine success or failure has been fully proved in practice. Some hotel workers think that "great things are done without restraint", but on the contrary, the hotel industry has a special nature, which requires practitioners to have a good attitude and "three diligence". Therefore, service personnel must have keen insight, think about what guests think and do, and let guests enjoy value-for-money services with professional standards. However, it is quite difficult to really do this. Nevertheless, we should try our best to do it well. My personal approach in this regard is: 1. By paying attention to the guests' manners, judging their needs and providing personalized service, what we should pay attention to here is the tone, expression and movements of the guests. 2, careful service, every posture, smile should strive for perfection, presented to the guests is a kind of beautiful enjoyment. 3. Cultivate employees' attention to details, both in life and at work. In particular, it is beneficial for both public and private to point out clearly and correct the faults that occur in the process of employees' direct service to customers, so as to make employees develop good habits. 4, to strictly establish the concept of "perfection", absolutely can't have the idea of "as far as possible", this is not forcing employees to achieve perfect standards, this is not realistic, here refers to asking employees to pursue perfection as the goal and make unremitting efforts!

Frankly speaking, I have made some achievements in this year, but there are also many shortcomings and deficiencies, such as my lack of strength in the management process, too humanization and so on, which show that my management level needs to be improved. In the next step, I will gradually strengthen the implementation, restrain myself and my employees and colleagues with stricter standards, and constantly improve my cultural knowledge and social common sense.

in p>2118, every progress and honor I made was inseparable from the help of hotel and department leaders and the strong support of my colleagues. Thank you for your training and love, and thank you for your affirmation and concern.

Looking back, I feel that the years are eventful; Looking forward to the future, the cause is inspiring! The new year, a new starting point, with the concern of leaders and colleagues as always, I will make persistent efforts, bravely climb the peak, live up to expectations, and make my own contribution to building Junyuan Huatian into an aircraft carrier of China Southwest Hotel Industry.