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Why do I hear that the "Door Greeting Team" of Haidilao are all representatives of face value?

The main job of a door greeter is to set a good image for the company, meet customers who come here to eat, arrange seats, help customers carry bags and things, and leave a good impression on customers. Having said that, what you are saying is what our door greeters do, and there is nothing different about it. In fact, I'd say that what seems to be the same job hides a lot of different details. As for the details, then I will talk about how the door welcoming is done in the sea.

As the "face" of the restaurant, it is necessary to choose people who have a higher value to play, because only good-looking people will attract more people to eat. I believe the restaurant will pay special attention to this work, our Haidilao is also so, and daily beauty check must be carried out. Of course, this seems like a relatively simple thing to do, since it can basically be done as long as every restaurant requires it. But in addition to the cosmetic grooming requirements at Hai Di Lao, each doorman does other preparations: pens, notebooks, savings cards, gift cards, all of which are included inside the meter.

I've been in the restaurant business for many years, especially in terms of Haidilao, and I've become accustomed to the details here. After going to another restaurant, I would habitually compare it to Haidilao. The gate of Haidilao welcomes customers to meet at the store entrance of 5 meters to 10 meters (approximate distance depending on each store layout) and jog. It is necessary to make our customers feel our enthusiasm, but this should not be overdone. The main requirement here is to act positively and welcome the customer politely, without exaggeration or adjustment. When interacting with a customer, check the customer's triangle to let them know we are communicating with them and to let them feel our sincerity. There is a small detail expressed in the "three steps back" to avoid customers "lost". The customer asks for something, pushes the shopping cart, and then asks if the customer needs help. If the customer does not need it, he can not force the customer to continue to say: "I will help you!" Over-enthusiasm will only make the customer feel dissatisfied.

Submarine requires doors to be front-facing, welcoming, generous, and in good standing position. For the junior partners in the store, my usual requirement is that as long as you are wearing your work clothes on the job, then you should always be aware of what you say and do. Because each small partner does not represent a person, but we are the image of Haijilao, customers will not have a bad impression of a certain waiter in Haijilao, but will feel that Haijilao's service is slipping. Therefore,Haidilao for door welcome requirements are very strict.