To respond to any request means that when the customer has any problem and makes a request to the waiter of Haidilao, the waiter of Haidilao needs to promise at the first time and try to solve the problem and give the result back to the customer. Can not let the customer feel that the waiter is in the perfunctory stalling.
It is an extension of the request, in the face of any small thing, the waiter should pay full attention to the lightness of lifting.
Shushing is the waiter's heartfelt care and help.
Small favors. Haidilao's free service is very much, but there will not be someone can completely and thoroughly all experience all over again. Due to the customer's consumer psychology, all that is needed is to know that such services are available in the restaurant, and whether one is willing to take out time to wait in line is one's own choice, but one is actually satisfied inside.
For example, customers enter the parking lot of the sea salvage, immediately there will be the sea salvage door welcome over to ask to meet, and guide customers into the elevator leading to the sea salvage. Generally, the elevator entrance has been someone waiting, continue to introduce customers to the waiting area or dining area. Into the dining area, the bottom of the sea salvage waiter crisp promise sound like three days in the chilled watermelon, let the customer heart feel very comfortable, there is a need to respond, no matter what, at this time to play the best.
There is also a warm reminder in the women's restroom of Haidilao: If you are catching up with the inconvenience of those days and need help, please contact our cleaning staff.
They also prepared two rolls of hand towels for customers in the restroom next to the toilet seat for customers to use. This kind of thoughtful and meticulous care service is called Haidilao-style service.
Expanded information:
Haidilao's characteristics of the introduction:
1, the service attitude is particularly good. Because there are a lot of diners, often have to queue, the restaurant provides free manicure, shoes, hand care for waiting customers; free drinks, snacks and fruits. And the waiters come from all over the world, you can find hometown service, the attitude is very enthusiastic. The service is thoughtful, even in the bathroom, including turning on the faucet, squeezing hand sanitizer, handing hand towels and so on.
2, flavor authentic, outstanding characteristics. Haidilao hot pot has more than 10 kinds of pots and pans, such as: butter hot pot, mandarin duck hot pot, tomato hot pot, mushroom soup pot, etc.. Prices vary slightly from region to region. Most of the stores have self-service seasoning station with about 20 kinds of seasonings, you can mix any of them according to your taste preference; in addition, there are free fruits, which vary from season to season, such as: maidenhair fruit, cantaloupe, watermelon, etc.; there will also be millet congee or silver ear soup.
3, good quality and low price. All the dishes of Haidilao can be called half-portion, half-portion half-price. So you can taste more kinds of food, and the price is not high.