[Keywords:] hotel information management system C/S mode system maintenance
I. Introduction
2 1 century, the competition of hotels has also entered a brand-new field. Competition is no longer the competition of scale, but the competition of technology, management and talents. The upgrading of technology and management is the core of hotel competition. How to increase sales, reduce operating costs and expand operating scale in the fierce competition has become the goal pursued by hotel operators. In addition, with the rapid development of the Internet, people's awareness of e-commerce has been continuously strengthened, and hotel online booking has become the future business development direction and sales means of all hotels. Developing hotel information management system has become an urgent task for hotel managers.
According to the characteristics of the hotel, in order to help the hotel solve the problems it faces now and improve its competitiveness, we will develop the following systems, which can greatly improve the operating efficiency of the hotel; Help to improve the hotel's decision-making level through comprehensive information collection and processing; The use of the system can quickly improve the management level of the hotel and provide effective technical support for reducing operating costs, improving efficiency and enhancing the expansion of the hotel.
Second, the functional requirements analysis
First of all, according to the business characteristics of the hotel, the security, reliability and high stability of the information management system must be guaranteed if it is to run continuously after being put into use. Therefore, efforts should be made in the selection of software and hardware, network topology and operating system. In addition, the system is required to have a backup function, which can recover data in time in case of abnormality or power failure to avoid economic losses. The system must have certain security measures.
Secondly, the system must have perfect functions, which can cover the main business of the hotel's front desk and background, and must ensure the accuracy of the data, and at the same time, it must respond quickly enough to meet the real-time requirements.
Third, the system must be advanced and maintain a high-tech starting point. In addition, the system must have good scalability, easy function expansion and easy maintenance.
Third, the overall system design
1. System function module design
According to the actual needs of hotel management, the hotel information management system should be divided into three parts: front desk management, background management and system maintenance management.
(1) front desk management. It includes five parts: guest room management subsystem, catering management subsystem, front desk subsystem, accounting management subsystem and article management subsystem.
The guest room management subsystem completes the booking, registration and guest room management of individual guests, groups and conferences. , and is responsible for the adjustment of guest room status, which can realize the functions of query, modification, addition, deletion, printing and business analysis of customers and guest rooms. The catering management subsystem completes the management of dining, checkout, catering reservation and warehouse distribution. Related to the hotel, you can input, maintain, query and count menu information, banquet reservation information, checkout methods, etc. , and also provides a report printing function. The front desk subsystem can contact and query customers, including registering guest information, answering guest requirements and managing guest messages. The accounting management subsystem provides information such as customer's checkout method, payment method, cash entry and turnover. The item management subsystem completes the management of hotel items, such as outbound, inbound, sales, inventory, return and so on.
(2) background management. It includes three parts: transaction management subsystem, fixed assets management subsystem and manager inquiry subsystem. Among them, the transaction management subsystem includes personnel information daily management, business trip management, salary management, personal affairs management, employee training management, public information management and so on. , and can query, modify, add, delete, print and other operations according to parts, education and other categories. Fixed assets management is used to complete the management of hotel fixed assets, including inventory materials and purchased materials. Manager query subsystem can query the rental situation and related accounts in the hotel, modify the house price, query the staff and salary, business situation, hotel income, system settings and so on.
(3) System maintenance and management. The system maintenance management is oriented to the system administrator, responsible for data maintenance, backup and recovery, setting the application environment parameters of each subsystem, and controlling the multi-level application authority of each user to this system. Include system login, password modification and system login, so as to verify the legality of users logging in the system. Only legal system users can log in to the system and use the system functions.
Password modification is used to modify the password of the user who logs in to the system. Using a password for a long time may make the password unsafe, which will lead to the insecurity of the whole system, so it is necessary to modify the password regularly.
2. System development environment
Hardware environment requirements. The computer must meet the following conditions: CPU: Intel Pentium 166MHz or higher processor; Operating system: MicrosoftWindows98/me/XP/2000 or Microsoft Windows NT Service/Workstation 4.0 (Service Pack 5 recommended) or above; Monitor: VGA or higher resolution monitor supported by Microsoft Windows; Memory: more than 64MB.
(2) Programming tools of the system. The system uses Delphi7.0 of Borland company as the foreground development tool and SQL Server 2000 of Microsoft company as the background database. Delphi7.0 is a visual object-oriented application development tool developed by Borland Company. It is powerful and easy to learn, especially suitable for database development, so it is favored by database developers and becomes one of the most popular Windows application development tools. It has a broad group of developers and a deep application foundation in China. The system uses Microsoft SQL Server 2000 as the background database. SQL Server 2000 is a new version of SQL Server database management system introduced by Microsoft. This version inherits the advantages of SQL Server version, and at the same time adds many more advanced functions than it, which has the advantages of convenient use, good expansibility and high integration with related software. It can be used across a variety of platforms, from laptops running Microsoft Windows 98 to large multiprocessor servers running Microsoft Windows 2000. It is a multi-user large-scale database management system, which can provide a powerful C/S platform with AutoCAD and Photoshop as auxiliary tools.
3. System functions
By analyzing the actual needs of hotels and customers, it is convenient to manage and update the system in real time. This system can realize the following functions.
(1) To query customer information, including customer name, ID number, scheduled time, check-in time, check-out time, room selection, deposit, consumption amount, payment amount, payment method and customer message. And according to customer types, including retail investors, teams, foreign guests, repeat customers, frequent customers, etc., classified management, collecting customer preferences and other information.
(2) It can query room information, such as floor and room type (standard room, single room, deluxe room, suite, presidential room, etc.). ), beds, clean and idle rooms and room areas that need to be cleaned, and can update the room status at the first time.
(3) Provide hotel with strategic management room reservation, and provide the information of room reservation at different times to decision makers as an important basis for decision-making. This strategy can be modified and applied according to market changes.
(4) Provide "early warning" for the room. In order to prevent the number of reservations on the same day from changing greatly, you can manually modify the rooms on the same day according to the specific situation. Only in this way can the room utilization rate be maximized.
4. Establishment of database
The design of information management system is mainly around data, that is, data is the center, data is classified and analyzed, database structure is analyzed, and module design and program development are carried out on this basis.
The construction of database should fully meet the actual needs of the hotel. The database of this system includes the following contents: customer information, room information, bill information, article information, personnel information, etc.
Customer information includes customer name, gender, age, native place, nationality, certificate type, certificate number, scheduled time, contact information, check-in time, hand card, bill number, room number, departure time, consumption amount, payment method, customer message, personal preference, etc.
Room information includes room type, room number, building number, house price, number of people, actual number of people living, discount, paid rent, scheduled start date, scheduled end date, tenant type, hygiene, internal facilities, warranty and so on.
Billing information includes consumers, consumption items, consumption types, consumption amounts, payment methods, settlement time, payment types, etc.
Project information includes number, project name, unit price, quantity, warehousing time, warehousing time, sales quantity, purchase price, sales price, sales amount, receipt number, handler number, inventory quantity, returned quantity, warranty status, etc.
Personnel information includes basic information such as employee department, employee education, employee work, employee salary, etc.
Fourth, the system feasibility analysis
1. management feasibility analysis
The modern management level of leaders, most hotel leaders have basic computer operation methods, and professional requirements can be short-term training; The basic management work is solid, the management system is relatively sound, the implementation is strict, and the original data are collected completely and well preserved.
2. Economic feasibility analysis
The software and hardware structure of the system is simple, which can realize function expansion and save a lot of manpower and material resources.
3. Technical feasibility analysis
In terms of hardware, the input and output capacity, the capacity of memory and external storage can meet the requirements of users; In terms of software, there are suitable software systems and database systems; As for technicians, only a little training is needed for operators and managers.
4. Advanced system
The system adopts SQL Server 2000 and Delphi7.0 as development tools, and establishes the C/S mode.
5. It has advanced characteristics.
The system is portable and extensible, easy to transplant and expand, and convenient for the upgrade and transformation of hotel information management system.
Verb (abbreviation of verb) conclusion
This system does not need expensive software and hardware investment, but only needs to build a simple computer environment and application software. The development cycle is short and the software has good expansibility, which can avoid repeated investment in hotel information construction. The design of this system is typical in teaching experiments. Through the design of this system, students can fully understand the steps of designing management system by combining SQL Server 2000 with Delphi7.0, as well as the characteristics and application of C/S mode. The system can be easily connected with other service platforms, which is safe and reliable, and can be extended to practical applications.
References:
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[3] Zhang Yanhua. Design of Management Information System for Small and Medium-sized Hotels [J]. Microcomputer Development, 2005.
[4], Hu, Design of Hotel Management Information System [J]. System Engineering, 1996.
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