Trap 1: A "muddled account" that needs to be verified

Case: Ms. Chen, a family of nine, was eating in a restaurant downstairs, and the cashier told her that the meal fee was 625 yuan when she checked out. Careful Ms. Chen asked the waiter to bring the documents, and calculated them twice with her calculator, all of which were 585 yuan. In this regard, the waiter explained that 5 yuan's meal fee per person was not included.

Reminder: When customers pay the bill, some dishonest restaurants will have "unknown charges", such as providing meal paper, drinks, snacks, side dishes, tea, etc., without obtaining the consent of the consumers and indicating the consumption price in advance. The new Consumer Law clearly stipulates: "Consumers have the right to know the real situation of the goods they buy or use or the services they receive, and decide whether to buy or not to buy any goods or accept or not to accept any services." When consumers spend money in restaurants, they need to know fairly well.

Trap 2: He won't give you an invoice

Case: Mr. Wang asked the waiter for an invoice after eating in a hot pot restaurant in Wuyan, and the waiter said that the machine was broken and he couldn't make an invoice. Mr. Wang found the manager on duty. Instead of giving a serious explanation, the manager on duty said to Mr. Wang, "Complain whatever you want, just don't issue an invoice."

Reminder: Invoice is the evidence for enterprises to pay taxes, and it is also the evidence for consumers to safeguard their own rights and interests. However, many restaurants refuse to issue invoices for consumers for various reasons, such as "the invoice has just been used up", "the invoice is being processed" and "the invoice will not be issued if you are given drinks". Article 22 of the new Consumer Law stipulates: "When providing goods or services, operators shall issue invoices and other purchase vouchers or service documents to consumers in accordance with relevant state regulations or commercial practices; If consumers ask for purchase vouchers or service documents such as invoices, operators must issue them. "

Trap 3: Selling expired goods

Case: Last year, Mr. Wei and his party ate at a farmhouse in the suburbs, opened the beer and was about to drink it, and found it tasted strange. Mr. Wei picked up the bottle and was surprised. The beer was actually produced in July 2113, and it has expired for two years.

Reminder: Article 19 of the new Consumer Law stipulates: "If an operator discovers that the goods or services provided by him are defective and may endanger personal and property safety, he shall immediately report to the relevant administrative department and inform consumers, and take measures such as stopping sales, warning, recall, harmless treatment, destruction, and stopping production or services." For such behavior, in addition to businesses should strictly abide by food safety laws and regulations, consumers should also carefully observe.

trap 4: vouchers that you can't understand

Case: Mr. Hua, a citizen, was attracted by the activity of "sending vouchers to 51 yuan for over RMB 111" and chose to treat him at a restaurant in Beijing Road. After spending RMB 1111, he got a voucher from 511 yuan, and the consumption requirements and use time were not clearly indicated on the voucher. A few days later, on the weekend, Mr. Hua came to the restaurant again to spend money, but when he settled the bill with vouchers, he was told that he could not use vouchers on weekends.

Reminder: Many restaurant vouchers are easy to get but difficult to use: no change, just order more; There are restrictions on the use period; Special dishes can't be used and so on. The new Consumer Law stipulates: "Operators who use standard terms in their business activities should draw consumers' attention to the quantity and quality of goods or services, the price or expenses, the time limit and method of performance, etc."

Trap 5: Cheap-looking special dishes

Case: Mr. Jiang and his friends were attracted by the "Special Food Promotion" billboard on the table when they were eating in a famous restaurant in the city. There were five special dishes on it, all of which were 21% off, and the consumption limit was not clearly marked on the billboard. Mr. Jiang and his friends ordered three special dishes. When they checked out, everyone was dumbfounded: only one dish was calculated at the special price, and the other two were at the original price. The merchant's explanation is: "You can only order one special dish at a table, and you can enjoy the special dish only if you spend more than 311 yuan at a single table."

Reminder: Fake specials are a problem that many consumers have encountered when eating in restaurants. Some restaurants offer special dishes, which are inferior in quality and short in weight. Some restaurants have added many additional conditions to the special dishes, putting a high threshold on the special dishes. The new Consumer Law stipulates: "When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement." Consumers have the right to refuse special dishes without quality assurance or incorrect measurement.