The introduction of the following is a large model network organized by the five company reception planning program, welcome to read!
Part I:
A full range of services
1, exhibition planning: all types of exhibitions, fairs, expositions, planning, organization and operation.
2, the organization of various types of enterprises and institutions of the thematic meetings, annual meetings, ceremonies, opening ceremonies, receptions, exhibitions, etc..
3, hosting international conferences in China, including industry, professional or expert meetings.
4, organizing overseas to participate in various types of meetings, appointments for meetings, visits, visits and other activities.
5, organizing companies (factories and mines) business meetings, ordering meetings, new product promotion meetings, group company board of directors, awards and evaluations, customer associations, etc..
6, organizing various types of business visits.
7, training conference program implementation.
8, hosted in accordance with the customer's own planning program organized by the meeting activities.
Second, a single service project
1, conference services: to assist the organizers to choose the meeting place, for the representatives to provide etiquette, public relations, secretarial services, conference coordination and management.
2, exhibition: booth construction, venue decoration, exhibition equipment rental, video and audio equipment rental.
3, the conference reception: for the delegates to provide pick-up and drop-off services, conference delegates sign-in services.
4, hotel booking: to provide domestic hotel booking services at preferential prices, on behalf of the booking of rooms around the preferential.
5, dining arrangements: special price arrangements for special catering services, preferential prices on behalf of the purchase of local souvenirs.
6, ticketing services: to provide delegates with all over the return airplane tickets, train tickets, boat tickets booking services; conference exhibits consignment on behalf of the meeting delegates to visit the end of the tour of the aftermath of the service.
7, entertainment arrangements: for the representatives of the arrangement of local characteristics of the entertainment, activities.
8, post-conference tours, visits, tours, study tours and other logistical services.
Part II:
1, psychological preparation
(1) "sincere" heart, to make each other feel that he or she is welcome and valued.
(2) The spirit of cooperation. When you see a colleague entertaining a guest, you have to take the initiative to assist the spirit, and you can't just ignore the guest if you don't think it's your own.
(3) have a certain knowledge of etiquette. Pay special attention to the reception, negotiation, banquet and other aspects of the relevant etiquette.
2, material preparation: material preparation includes environmental preparation and office supplies preparation, mainly by the General Manager's Office.
(1) environmental preparation. Make every effort to create a clean, neat, bright, beautiful, odorless reception environment. Including the front desk, parlor, office, corridors, stairs and other places.
(2) office supplies preparation. For example: the front hall, prepare simple, colorful and harmonious seats for guests. Parlor, tables and chairs neatly arranged, desktop clean, hanging on the wall of a successful large-scale public relations activities on the photos, the table put some information on the introduction of the company's situation, in order to enhance the credibility of the company. In addition, the tea set, tea, drinks to be prepared.
3, business knowledge and ability to prepare, that is, the history of the development of enterprises, product characteristics, specifications, types, departments set up and the leadership of the staff; but also to prepare some of the more complete information, such as the local hotels, places of interest, sightseeing routes, the name of the entertainment venues, location, contact information, the city's political, economic and cultural situation. Mainly by the Department of Administration, Marketing Department is responsible for.
4, to understand the basic situation of the guests, including the number of guests, name, gender, age, position, ethnicity and its religious beliefs, in order to determine the reception specifications and the development of reception plans. Mainly by the Personnel Department, Planning Department, Finance Department is responsible for.
A quick understanding of the basic situation of foreign guests, but also need to do the following three main preparations according to the actual situation: to determine the reception specifications, the development of the schedule, the provision of financial expenses. Including to the airport or station to meet the personnel, meet the type and quantity of goods, special accompanying personnel, accompanied by the whole process; banquet specifications, location; accommodation hotel level, room standards and so on. Specific content involved: (1) the main accompanying personnel; (2) the main staff; (3) accommodation location, standards, the number of rooms; (4) banquet time, standards, the number of people; (5) meeting, meeting time, location, participants.
In order to let all the relevant personnel are accurately aware of their own tasks in this reception activities, arranged in advance since the time to ensure the smooth running of the reception work, the development of a form, the contents of which are as follows, issued by the relevant personnel:
1. Personnel arrangements table: including time, place, matters, key personnel, accompanied by personnel.
2. Schedule: including the date, time, activities, location, accompanied by the contents of the table is generally listed.
3. Reception expenses: including (1) work expenses: rental of meeting rooms, printing materials and other costs; (2) accommodation; (3) food and beverage; (4) labor costs: lectures, speeches, overtime and other costs; (5) transportation; (6) visits, tours, entertainment costs; (7) souvenirs; (8) publicity, public relations costs; (9) other costs.
Part III:
I. Purpose: To strengthen the quality of the company's production and to ensure the smooth production through the exchange with the expert group, in order to promote the company's continuous development
II. Theme: Exchange of experience to promote the development of the company
(a) Preparation before the reception
1, in advance to grasp the specifics of the guests
(1) to understand the total number of guests
(2) the guest's position, age, gender, customs and habits, physical condition
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(3) the purpose of the guest's visit, arrival and departure time, transportation and routes and other specific requirements
2, according to the guest's understanding of the situation to make the appropriate food and accommodation arrangements
Dietary aspects of the guest's customs and religious beliefs, physical condition to make arrangements for the food as much as possible in the dishes reflect the local characteristics. Characteristics, as well as the use of the company's good wine to do hospitality wine
Accommodation should be made for the physical condition of the guests to make arrangements for the body is not very good or older, arranged to ventilate or by the window of the place
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4, do a good job in advance of the experts before the visit information, ready to receive the relevant materials and documents to be issued to the company's employees
5, invite the media to do a special interview with the experts visiting the television
6, do a good job of security measures, and arrangements for the relevant personnel. Do a good job of medical reserves in advance to prevent emergencies
7, to ensure that the smooth supply of vehicles to ensure that the guests can be transported in a timely manner.
8, book a good return ticket for the guest
(2) to determine a good welcome personnel and do a good job in advance to welcome the guest of honor the required items
1, to determine a good time for the guest of honor to arrive, arrive at the reception in advance (Note: not allowed to be late)
2, ready to meet a good sign, write the words in words that the guest of honor can understand. Guests can understand the text written on the specific information. The sign is neatly written and the font is eye-catching.
3, after receiving the guests, we should take the initiative to go forward to greet greetings, hands on the business card. At that time with a smile, warm and courteous
(C) to determine the accompanying personnel #from this article from the college entrance exam resources network # and the arrangement of the send-off personnel
1, prepare six gifts of commemorative significance to the guests
2, in advance of the route to arrange a good in case of inconvenient transportation
(D) do a good job of banquet staff arrangements
Banquet, for example, in the toast, toasts need to be proposed to the toast, can be the guests or the main party's personnel. Cheers when attention should be up right hand upright cup and then left hand hold the bottom of the cup, with a smile on the face of the four directions or eyes on their own toast to the object, finished the toast words, need to drink up.
Part IV:
At the beginning of the month of X, the leaders of XX company will go to our company to carry out XX project field research and on-site evaluation, in order to do a good job of this reception, the development of this draft.
I. Reception Arrangements
1. Communicate and Confirm the Specific Itinerary
Time: Before September 30
Matters: Contact with the person in charge of the Chinese company on the specific arrangements for this evaluation, the evaluation trip arrangements, the number of visitors, the proportion of sexes, the flights to reach location, specific time and special requirements, etc.
3. Accommodation arrangement
Time: specific time to be determined
Location: to be determined
Matters: according to the number of visitors, the proportion of gender of the visitors and the special requirements of booking the hotel and cooperate with the hotel to set up the room.
4, dining arrangements
Time: the specific time to be determined
Location: to be determined
Matters: according to the number of visitors, guests taboos, to reach the time to book a good restaurant and order, and at the same time, as appropriate, to determine the accompanying personnel.
Accompanying persons: to be determined
5, vehicle arrangements
Time: depending on the visitor's itinerary
Matters: the whole full-time service for the visitors
The number of vehicles (the driver's number): depending on the number of visitors and accompanying personnel Number of vehicles (number of drivers): depending on the number of visitors and accompanying personnel
Driver: to be determined
(1) Symposium
Topic: evaluation of the project of building innovation capacity of the technology center
Time: to be determined
Place TBD
Moderator: TBD
Our participants: TBD
(2) Factory Tour
Time: TBD (with a specific timetable)
Location: product showroom, testing center, damping NVH laboratory, Zhongdingtaike (tentative)
The meeting will be held in the afternoon of May 31, 2012 at the same time. Laboratory, TD Tech (tentative) Accompanying person: TBD
Driver: TBD
Vehicle: TBD
7, drop-off arrangements
Time: TBD
Delivery to the place: TBD
Determine the cost of review of visitors, gift specifications, reception accompanied by personnel, symposium participants, visit locations, and deal with urgent emergencies.
2, XX is responsible for contacting and arranging the hotel booking for visitors, room layout; restaurant booking, advance ordering; vehicle arrangements, driver to determine; customer gift preparation and other work. At the same time, XX assisted in arranging the layout of the symposium meeting room, check the projector and other equipment to ensure normal use.
3, XX assist XX contact departments to prepare for the symposium meeting materials preparation, collection, finishing work, and advance to visit the site to view, do a good job of customer service.
4, XX is responsible for assisting XX to complete the visiting customers food, housing, transportation arrangements, set up the conference room, and do a good job of conference services.
3. Remarks
1, the preparation of customer gifts should be quoted and purchased in advance to ensure the quality of gifts.
2, the visit location should be viewed in advance to ensure that the site is neat and tidy, and to eliminate potential safety hazards.
3, conference room equipment should be tested in advance to ensure normal use.
4, try to investigate the customer's rest and eating habits to improve service satisfaction.
5, hanging banners and meeting signs in the check-in hotel, visit locations and symposium site to show welcome.
Part V:
In order to implement the responsibility system for the construction of honest and clean party spirit, to strengthen the management of business hospitality, standardize hospitality behavior, strict control of expenses, reduce the cost of business management, according to the relevant provisions of the higher level, combined with the actuality of our company, has formulated the present approach.
First, the reception principle
Company reception planning program - planning book planning program
1, adhere to the reception of counterparts. Where there is a foreign reception task, the reception department in advance to report to the leader in charge, the leader agreed to arrange reception.
2, adhere to the principle of thrift. Departments and offices in the reception process, to strictly control the accompanying personnel, generally limited to 1 to 3 people. Both to successfully complete the task of reception, but also to minimize reception costs.
3, adhere to the principle of a pen for approval.
Second, the reception program management
1, where the company's official activities of the higher leadership and the leadership of the brotherhood, by the general manager of the Department of work is responsible for arranging the reception; and the company's work related to the business dealings of the business counterparts responsible for the reception of the relevant departments and offices.
2, each department in the business dealings in need of reception should be applied to the general manager of the Ministry of work, fill out the "Jiuquan Power Supply Company Business Reception Approval Sheet", by the general manager of the Ministry of work after reviewing and approving the report to the supervisor, the leader of the approval of the supervisor, the applicant department in accordance with the approved cost standards responsible for the reception.
Third, the reception fee management
1, reception fee adhere to the application of the reception department, the general manager of the Ministry of audit, the principle of approval of the competent leadership.
2, the reception fee to implement total control, overspending does not make up. Reception meals to practice economy, adhere to cleanliness and self-discipline, to put an end to eating and drinking, waste, and establish a good party spirit and corporate image.
3, the general manager of the Ministry of Finance, the Ministry of Finance, Discipline Inspection and Audit Department has the right to supervise and inspect the use of business reception expenses of the departments.
4, the general manager of the work department should be required to report to the general manager and the staff council on the use of business reception expenses.
Fourth, the reception standards
1, general business contacts, according to the nature and content of the work of 25-50 yuan / person - day standard arrangements for working meals.
2, the company held a meeting involving the participation of outside personnel, according to the standard of 25-50 yuan / person - day arrangements for working meals.
3, reception meals during the work period, in addition to ushering in the ushering in the time can be placed cigarettes, alcohol, the rest of the time are the implementation of working meal standards. (Interview.com)
4, hosting meetings with superiors in accordance with the standards set by the superiors.
V. Reimbursement of expenses
1, the reception department in the hospitality expenses incurred by the general manager of the Ministry of work based on the reception of the approval of the bill for examination and registration, approved by the competent leader to sign, reimbursement in the Ministry of Finance.
2, the handling of business hospitality should be timely settlement of reimbursement, monthly settlement. Hospitality expenses incurred in the year must be settled before December 15 of the year, or the following year will not be reimbursed.
V. Other
1, the company's labor union, discipline inspection and audit department is responsible for supervision and inspection of the implementation of this approach.
2. These measures shall be interpreted by the General Manager's Work Department.
3, this approach is discussed and adopted by the General Manager's Office for implementation.