Section 1 Security Service and Post Setting
I. Services of the Department of Safety and Security
Second, the security post setting
Section 2 Security Target Decomposition and Job Responsibilities
A, security goal decomposition and performance appraisal
Second, the safety manager job responsibilities and target assessment
Third, the security department deputy manager job responsibilities and target assessment
Four, the internal insurance supervisor job responsibilities and target assessment
Five, fire supervisor job responsibilities and target assessment
Six, foreign insurance supervisors job responsibilities and target assessment
Section 3 Design of Fine Management System of Security Department
First, the hotel safety management system
Second, the safety management system
Third, the hotel fire management system
Four, hotel fire management regulations
Five, the hotel safety inspection management system
Six, the hotel fire safety management system
Seven, safety business training management regulations
Eight, safety equipment use management system
Nine, foreign units into the store construction safety management system
Chapter II Fine Management of the Office of the Security Department
Section 1 Office Responsibilities and Performance Objectives
A, office clerk job responsibilities and target assessment
Second, the employee channel security responsibilities and target assessment
Section 2 Office Work Procedures and Key Issues
A, walkie-talkie transceiver program and key issues
Second, the procedures and key issues of accepting guest reports
Three, the hotel spare key collection procedures and key problems.
Four. Security inspection procedures and key problems of staff passage
Verb (abbreviation of verb) Verification procedure and key problems of security personnel in staff passage
Working procedures and key problems of intransitive verbs in dealing with general safety accidents in shopping malls
Section 3 Office Service Standards and Service Norms
A, emergency evacuation processing specification
Second, the special safety standards
Third, the emergency handling norms
Four, security personnel to customer service standards
Five, the use of security police equipment specification
Six, security personnel walkie-talkie use specification
Seven, security dormitory housekeeping management norms
Eight, security supplies on duty management norms
Nine, the worker channel security work standards
Section 4 Documents and Forms Commonly Used in Office Services
A, the security department on duty log
Second, the guest complaint record
Third, the case broke the registration form.
Fourth, the monthly report of cases
Verb (abbreviation of verb) commodity out-of-store registration form
Six, safety inspection records
Seven, safety handover record
Eight, safety personnel on duty schedule
Nine. Security department work checklist
Ten, security personnel attendance monthly report
XI。 Notice of rectification of potential safety hazards
Twelve, the hotel spare key recipients list
Thirteen, the hotel key lost registration form
Fourteen, the hotel key return registration form
XV. Configuration List of Hotel Door Lock Keys
Sixteen, night staff access checklist
Seventeen, foreign construction unit registration form
Eighteen, employees in and out of the hotel registration form
Chapter III Fine Management of Front Desk Security Team
Job responsibilities and performance objectives of the security team in the lobby before the first festival
A, the front office security foreman job responsibilities and target assessment
Second, the front office security responsibilities and target assessment
The working procedures and key issues of the security team in the lobby before the second festival.
First, answer the working procedures and key questions raised by the guests.
Two, the taxi service workflow and key issues.
Service standards and service specifications of the security team in the lobby before the third festival
A, the front office security service standards on duty
Second, the front office security should meet the passenger service standards.
General documents and forms for the services of the security team in the lobby before the 4th Festival
I. Registration Form for Visiting Guests
Second, the front office security record on duty
Section 5 Skills and Solutions to Improve the Quality of Front Office Security Work
First, the front office security skills
Second, mental patients, drunkards, etc. disturb the people.
Chapter IV Fine Management of Guest Room Security Group
Section 1 Responsibilities and Performance Objectives of Guest Room Security Group
A, room security foreman job responsibilities and target assessment
Second, the room security officer job responsibilities and target assessment
Section 2 Working Procedures and Key Issues of Guest Room Security Team
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