1, main work performance

1) Pay close attention to the change of ideas and enhance service awareness.

The company has been established for more than two years. Under the correct leadership of the big group and the careful guidance of the company, the logistics cadres and workers of the company further emancipated their minds, changed their concepts, raised their awareness, loved the big group, and their work style changed obviously, forming a good atmosphere of doing things with heart and pursuing Excellence. We define our duty as "service" and plan and carry out all kinds of work with service as the purpose. We grasp the fundamentals of management, make clear the direction of innovation, adhere to the pragmatic style, change passive service into active service, and constantly improve service capacity and level.

2) The restaurant strives to overcome difficulties and improve employee satisfaction.

Restaurant work has always been one of the difficulties in logistics, especially this year's rapid price increase, which has caused great difficulties in restaurant management. In view of the actual situation of high prices, the staff canteen has taken measures such as tapping the potential to reduce consumption and unified procurement, which has ensured the stability of the quantity and quality of meals and overcome many difficulties brought about by rising prices. The restaurant also collects information about employees' satisfaction with eating through various channels, and adjusts dishes according to employees' satisfaction to ensure that the food meets the tastes of most employees as much as possible. At the same time, we should conscientiously study and implement the Food Safety Law, strengthen internal management, apply for employment certificates and health certificates, improve the hygiene system and operation system, strengthen tableware disinfection and canteen hygiene, and ensure the food hygiene and safety of employees.

3) Strengthen safety inspection and eliminate potential safety hazards in time.

"In employee apartments, safety is the most important thing. "Employees' apartments always put safety first in their work, and patrol apartment buildings every day to strictly investigate employees' behaviors such as using high-power electrical appliances and not going out. At the same time, strengthen the safety management of entering and leaving the dormitory, register visitors, make rounds every night 1 1, and register accommodation personnel to ensure the safe operation of the apartment. At ordinary times, managers enter the dormitory to have heart-to-heart talks with employees, grasp the ideological trends of employees anytime and anywhere, find problems in time and solve them.

4) Do a good job in cleaning the daily environment and optimize the working and living environment of employees.

This year, the Logistics Department leveled the exposed ground of the company's back square xx for many times, and the ground hardening project of the back square is being implemented steadily. On weekdays, the property center completes the daily cleaning and greening of the company's compound, strengthens the greening maintenance, strictly controls the breeding of pests and diseases, and carries out more than 200 sporadic civil works, such as plastering kerbs, mending granite bricks, removing impurities in flower ponds and dead corners, and clearing and replanting dead trees in time. The service of the property center is warm and thoughtful, and a patrol mechanism and a 24-hour duty system are established to complete all kinds of maintenance and renovation work with good quality and quantity. Repair more than 30 street lamps; Replace the damaged street lamp buried cable for 60 meters.

2. Existing problems

In this year's work, the logistics department has basically completed the task of logistics support, fulfilled the corresponding functions, and strengthened and promoted some internal management work through hard work. However, the problems and shortcomings exposed in the work can not be ignored and need to be further improved and perfected in the future work.

1) The work was not fully implemented, resulting in defects in the work.

The performance of follow-up in the work is still insufficient, the employees' acceptance of the work and the leaders' arrangement for the work are not clear, and occasionally there will be problems in the process of spot check, although the job requirements are conveyed.

2) After the daily management system is formed, the implementation is not thorough.

The implementation of employees' work also depends on the inspection and supervision of superiors, which leads to problems that should not appear.

3. Work priorities for next year

1) Continue to deepen the implementation of "environment is productivity".

Strengthen environmental sanitation management, combine management with sweeping, give priority to governance, and constantly promote the steady improvement of environmental work. At the same time, around the concept of humanized service promotion, with high realm positioning and high standard requirements, the implementation details and processes are constantly improved.

2) Strengthen the concept of humanized service management.

Firmly establish the concept of "people-oriented, scientific management, high-quality service and strong guarantee" among the broad masses of cadres and workers, realize the rapid response system of accurate mobilization and quick action, connect the electricity when it is available, strengthen the quality training of electricians, improve the overall quality of the team, and let the humanized service run through every user through strict management and meticulous implementation.

3) Strengthen the ideological education of employees.

Regularly organize employees to learn the relevant management concepts, job responsibilities and relevant business knowledge of the Group, pay attention to the combination with paramilitary and refined management knowledge, strive for every employee to know and respond, and constantly improve their ideological awareness and service quality.

4) Strengthen energy conservation.

Conscientiously implement the spirit of energy-saving documents, take concrete measures to save electricity, water, steam and office supplies in the special property management center of the logistics department, and carefully organize and implement them to form a good atmosphere of "everyone saves, always saves and everything saves".

5) Strengthen employee safety training.

In the future work, it is necessary to strengthen staff safety training, constantly improve the safety management system, and ensure the completion of safety work objectives.

2. Work summary and work plan template

First, a serious and careful work attitude.

Clerk's daily work data is trivial, so it is necessary to do every job in a down-to-earth manner, carefully and meticulously, without any negligence, otherwise it will cause unnecessary trouble or even serious consequences. I remember sending a check back to the company once. Due to my negligence, I sent the check to the courier company, and then I returned it after a lot of unnecessary trouble. This incident taught me a lesson, which made me finish every task more seriously in my future work. Only with a serious and meticulous work attitude can we better complete the tasks assigned by the leaders.

Second, do a good job in personnel work with all your heart.

Conscientiously do their own work and temporary work, so that file management is more and more standardized and standardized. At the same time, do a good job in logistics services, so that leaders and supervisors can avoid worries, and under the direct leadership of the manager, actively do the daily housekeeping work of the two departments.

1. Do the daily work patiently and meticulously: be responsible for answering incoming calls, do the incoming call consultation work well, carefully record important matters, and convey them to relevant regional supervisors without omission or delay; Responsible for the reception of visiting customers and adhere to good manners; Responsible for the hygiene and cleaning of the leadership office and conference room, the placement of tables and chairs, and the cleanliness; Responsible for the classification and filing of various documents, and send and receive company mail every day.

2. Material management: make a list of daily office supplies and order and distribute them in time to ensure the normal use of employees. Pay the cleaning service fee, telephone bill and invoice to the hospital finance department before 10 every month. Send the checks from all departments to the company around 25th of each month, and take back the signed copies for filing.

3. Employee payroll:/kloc-added employees on March, and/kloc-reported employee attendance on May. All these tasks need me to do seriously, check the attendance sheet of each supervisor and confirm the correct overtime hours, because this is directly related to the financial situation of the project.

4. Document management: according to the needs of work, make various forms and documents at any time, at the same time complete printing, scanning and copying documents handed over by leaders and supervisors, and upload and publish documents issued by the company in time. Various inspection reports, training records and meeting records completed by the supervisor have been classified and filed in time for easy reference and management.

5. Archiving of employee files: classify and archive the files of current employees and former employees, and timely update the files of new employees after adding offers every month.

6. Assistance: Assist the leaders to complete various work schedules for the new year, including the daily cleaning training plan implementation table, annual communication schedule, annual activity schedule, etc. At the same time, assist the leaders and supervisors to arrange project meetings and annual activities to better complete the implementation of the plan and organize activities.

Third, shortcomings

In this year's work, I have been strict with myself, earnestly and timely doing all the work assigned by the leaders, humbly asking the leaders and colleagues about the problems encountered in my work, and constantly improving and enriching myself. At present, I have been able to handle the daily work and other related work of this position well. Of course, there are also many problems in the work, mainly at present:

1, not careful enough: office clerk is a trivial job, so it tests people's carefulness. Every job of a clerk should be carried out in an orderly way, and must not be half-hearted. After finishing every job, we should get into the habit of checking. I remember once filling out an expense account. After filling in the information, I took a brief look and chose to submit it directly. I thought it was okay. As a result, some data were filled in backwards, and then I was criticized by the leader. At that time, I understood that I was not careful enough to make mistakes.

2, lack of initiative: can not actively complete the work, but passively adapt to the needs of the work. Basically, everything assigned by the leaders can be completed, but almost all of them just work to complete the work. The solution to the problem is superficial, but there is no in-depth understanding.

3, the work is not very solid: busy with daily chores, the work has not risen to the necessary height. I can't concentrate on work and study. I know a lot of knowledge, but I am not good at it. For example, the use of "Islamic State" and the production of PPT are not very proficient. In my future work, I will try my best to correct my shortcomings and devote myself to my work with greater enthusiasm.

Four. 20xx work plan

As an office clerk, I am fully aware that my work is trivial, but it is important. In my future work, I must be strict with myself and give full play to my skills to serve the company. I hope to make persistent efforts in the future work and achieve greater results.

1. Constantly improve yourself: seize every opportunity of learning and growth, devote yourself to work and study with full enthusiasm, and accumulate necessary basic knowledge and skills for your work. Although the work in the office is trivial and complicated, I will try to further improve my work skills in many ways and handle my daily tasks with a positive attitude.

2. Correct working attitude: adopt a correct attitude and strive to complete the work assigned by superiors; In the future work, I will continue to study, take the initiative and improve myself in order to better complete my job.

3, actively do a good job in daily safety:

① Keep the office clean and tidy;

(2) Do a good job in sorting and filing the daily work of the two departments, and improve the establishment and use of X according to the company standards;

③ Do a good job in sending and receiving all kinds of mails;

④ Complete other temporary work assigned by the leaders seriously, on time and efficiently.

4, improve personal accomplishment and work ability:

① Continue to strengthen the study and systematic training of corporate culture concepts;

(2) Learn from leaders and colleagues how to have good work experience, improve their own quality quickly, and better serve their jobs;

③ Strengthen the ability of communication and cooperation with others.

3. Work summary and work plan template

I. Overview of Main Work

1, clear goals, clear thinking, do a good job.

The job of a warehouse manager can be summarized into three words: receiving, managing and issuing. These three words seem simple, but they must be truly in place, complete and perfect. Every warehouse keeper needs to keep a clear head in his work, carefully check the information on each document, and check it accurately according to the document, so that the document corresponds to the real thing one by one. To this end, in order to improve our warehouse management skills, Director Yang gives us warehouse skills training every day. In order to do a good job in this area faster and better, we always set an example and give on-site guidance. We can sort out and count all the physical objects at any time, put all the materials in different areas as required, and pay special attention to the related problems in the distribution process, so that we can find the physical objects quickly and accurately and improve my work efficiency. Make all materials have accounts to check and evidence to follow. Please check the safety stock at any time. In order to know the goods at any time, you should always answer the number of pieces of any steel mold and specify the storage place. Do a good job of inventory at any time and keep the data in your mind accurately to facilitate your work.

2, follow the principle, adhere to the principle of loading before unloading, first in first out.

These two principles are always implemented in our daily work flow, and they are also the principles that each of us must follow. Of course, sometimes you can be flexible to meet the needs of your work. For the goods in the freight yard, we always send high-grade goods first, and then send new goods according to the old and new levels.

3, fulfill their duties, adhere to high standards, improve service quality.

When loading and unloading goods, you must check the documents of various steel mills, verify that each item on the documents corresponds to the delivered goods one by one, and the official seal of the company and the signature of the agent are complete before proceeding to the next step. Be sure to find out the location, model and quantity of the goods before loading and unloading them. In order to have a clear goal when dispatching cranes and to load and unload goods in an orderly way, we should also clearly inform customers of the specific situation of loading and unloading goods, so that customers can know fairly well. After loading and unloading the goods, check whether the loading and unloading procedures on the documents are complete. If all the stamp and signature procedures are complete, you can give it to the customer and leave safely. Let customers be happy and return with satisfaction.

Two. Lessons learned

1. Summarize the daily work.

This is very important. I remember when I first came here, I was very confused and confused about my work every day. So the supervisor recommended me to keep a diary every day to summarize my work flow and shortcomings. This method really helped me a lot and benefited me a lot in my future work.

In the busy work, we should not only have the spirit of selflessness, but also go back and make a summary at any time. Review the completed work, carefully check every detail, summarize and analyze the work experience, and summarize how to effectively use time, improve efficiency, and make the work procedural, systematic, orderly and streamlined. Thus, by going up one flight of stairs will enter a new realm and open a new chapter. In order to help you speed up your work in the future.

2. Learn to listen more, ask more questions, learn more, think more, communicate more, and learn to empathize.

Each of us is in a big social family. If we want to be happy all the time, we must establish good and harmonious interpersonal relationships. This is also the key link for us to do every job well. When things are unfair, you can put yourself in the other person's shoes, so that you can get along well and finally win the hearts of the people and gain benefits.

3. Strengthen safety awareness, keep the warehouse clean at any time, and create a good working environment for yourself.

In warehouse management, we should first do a good job in the storage and safety of goods in the warehouse, record the goods in and out and inventory in detail, and pay attention to the general trend of goods sales. Ensure the safe storage of inventory goods. Do a good job in personal and property safety inspection at any time, ensure to work in a safe environment, pay attention to safety in work, and talk about interests if safety is not guaranteed.

There are still many defects in the work, such as indecision, indecision, carelessness and lack of vigilance.

I made many mistakes because of carelessness, such as not taking my key when I opened the door and not closing the window when I locked the door. Failing to ask the leaders for advice in time for things that can't be obtained, mistakes emerge one after another. Lack of professional knowledge and weak comprehensive potential. In the future, I will study hard and correct, and strive to build a perfect self.

Third, the main work plan for next year

1. In the future, I will continue to implement the company's various management systems, continue to be down-to-earth, diligent and earnest, and strive to complete all the work. Consciously and actively do a good job in every job, face up to your own work, take responsibility bravely, and remind yourself in time not to forget the responsibility of work, whether it is busy or leisure. Unite colleagues at ordinary times and safeguard the interests of the company. Continue to deal with work with a vibrant mental outlook every day.

2. Keep learning and improve yourself. To learn professional knowledge, we should not only consult experienced colleagues, but also master more theoretical knowledge through book knowledge and apply it to practice. Break the single learning mode and develop into diversified and comprehensive high-quality talents to meet the needs of social modernization.

In short, reviewing the past is to better cope with the future. During this period of time, my continuous progress can not be separated from the careful care and guidance of the leaders, but also from the strong support and cooperation of my colleagues. I will make unremitting efforts to do better in the past, and I will prove it with actions. In order to adapt to the development of enterprises, strive to improve their professional skills and business level, seriously study the company's various management systems, and do every job assigned by the leaders with a dedicated attitude, that is, give play to their own light and enthusiasm in ordinary posts!

4. Work summary and work plan template

I. Summary of Work in 20xx

During my 20xx years of work, I have carefully studied my business knowledge and completed all driving tasks on time and safely according to the requirements of the leaders. As the driver of the administrative department, besides dealing with the normal tasks arranged by the company, I also actively participate in and assist in other related work. Reduce the cost of daily driving, car washing and vehicle maintenance, and reduce vehicle expenses. Under the leadership of the company's leaders, I completed the work task of 20xx in time and safely, consciously abided by the company's various rules and regulations and traffic laws, worked diligently, was on call, no matter in the morning or evening, without pay, and never complained. Travel 28 times a year, a total of 98 days, the journey is about 80 thousand kilometers, so as to drive safely without accidents.

For vehicles, strictly abide by the departure system, leave the vehicle on time, carefully maintain the vehicle, keep the vehicle performance in good condition, make great efforts in technology, master daily maintenance and driving skills, actively participate in safety learning, and realize safe driving without accidents.

Two. 20xx work plan

With the acceleration of the company's development, Kaili Company will usher in a new peak. Now the work plan of 20xx is as follows:

1, do your job well, strengthen your own skills learning, and further improve your driving skills;

2. Establish the concept of lifelong learning, and constantly improve their own quality;

3. Work actively, cooperate with colleagues and create good interpersonal relationships;

4. Support the work of this department and assist other colleagues to complete other related work of this department.

5. Work summary and work plan template

I. Work performance in the past year

(A) to strengthen the image and improve their own quality. In order to do a good job of supervision, our hospital adheres to strict requirements, pays attention to setting an example and treats people with sincerity. First, love your job and pay attention to dedication. The workplace rules of comprehensive departments are "irregular". We should correctly understand our own work and value, correctly handle the relationship between joys and sorrows, personal interests and group interests, adhere to professionalism, integrity and professionalism, and second, temper our business and stress promotion. After half a year's study and exercise, our work has been improved. While using the office to study and distribute or proofread materials for various departments, we carefully studied the strengths of others, got rid of our own shortcomings, humbly asked leaders and colleagues, and improved our own written materials through continuous learning and exploration.

(2) Be strict with yourself and constantly strengthen the construction of work style. Over the past year, I have been strict with myself, always taking plain, willing to pay and obscurity as my own criteria, and always focusing on rigor, meticulousness, sureness and hard work. In the work, regulate all your words and deeds with systems and disciplines, strictly abide by the rules and regulations of the organs, respect the leaders, unite with comrades, be modest and prudent, take the initiative to understand the opinions of all parties, and constantly improve the work; Insist on doing things that are not conducive to the image of the organization, and actively maintain the good image of the organization.

(3) Strengthen functions and provide good services. In our work, we pay attention to the fundamentals and strive to improve the service level. The office is understaffed and has a heavy workload, which requires the unity and cooperation of all our staff. In this year, no matter what difficulties we encounter, we actively cooperate to do a good job. Colleagues can think in one place, work hard in one place, no matter how much they do, and only expect to finish their work successfully.

Second, the shortcomings in the work and the direction of future efforts

Although the work in the past year has made necessary achievements, there are still some shortcomings, mainly due to insufficient ideological emancipation, insufficient study and service, a necessary gap compared with experienced colleagues, materials still wandering in the basic format, and lack of extension of in-depth excavation. In my future work, I will conscientiously sum up my experience, overcome my shortcomings and strive to do better.

(1) Carry forward the spirit of hard work. In view of the complex and arduous nature of supervision work, we are not afraid of difficulties, take the initiative to find something to do, and achieve "eye diligence, mouth diligence, hand diligence and leg diligence", actively adapt to various harsh environments, and hone our will and increase our talents in heavy work.

(2) Carry forward the tireless positive spirit. Strengthen study, be brave in practice, read widely, pay attention to collecting all kinds of information while learning from books, and absorb all kinds of "nutrition" extensively; At the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, and strive to cultivate their solid theoretical foundation, dialectical thinking methods, correct ideas and practical work style. Strive to do a better job and establish a good image of the office.