With the development of the hotel industry, the popularity of information technology in hotels is getting higher and higher, and the requirements for hotel information management systems are becoming more and more comprehensive. The application scope involves decision support, system integration, customer service relationship management, network marketing and so on. The following is the hotel information management system paper I compiled for you for your reference. Hotel information management system paper 1
The role of management information system in hotel management
Abstract of hotel information management system paper
Abstract: With the increasing competition in the hotel industry, the competition among hotels for tourists is becoming more and more fierce, which leads to the shrinking profit space of each hotel in selling rooms. In this context, it is necessary to apply more effective information management to the daily management of the hotel, and extensively explore the operating space of the hotel, so as to further reduce the operating costs. The rational use of advanced hotel management system can not only effectively manage a large amount of information, but also introduce advanced management concepts, and constantly promote the improvement of work efficiency and service quality, so as to realize the continuous improvement of hotel internal management system, improve hotel decision-making level, economic benefits and relationship benefits, and finally enhance hotel competitiveness. This paper analyzes and discusses the role of management information system in hotel management for your reference.
hotel information management system paper content
Keywords: management information system hotel management function
Chinese library classification number: F719 document identification code: A article number: 1113-9182(2113)11-1114-11
With the continuous development of China's economy and the increasing improvement of people's living standards, sightseeing around the country has become a kind of tourism. The rapid development of tourism in recent years has directly led to the surge in the number of hotels around the world, and at the same time, the competition among hotels has become increasingly fierce. In order to be in an invincible position in the competition, hotels must be unique in service, products, management and operation. Hotel management has a direct impact on the hotel's own operating conditions. Therefore, in the face of this situation, hotel managers must make their work more solid and make full use of advanced management methods to continuously improve the hotel management level in order to better adapt to the challenges and opportunities of the information age.
I. Selection of hotel management system
One of the development trends of hotel industry is to make full use of management information system. Compared with general products, hotel management system is an application software with fast update, high risk and high investment [1]. Many hotels have invested a lot of money in the configuration of management information in the past, but due to various factors, the expected service efficiency and return on investment have not been realized. Hotel managers must choose good suppliers when choosing management systems. In order to choose a good supplier, we must pay attention to the following conditions: ① suppliers must have the ability of secondary development and a stable technical team; (2) The supplier must be able to provide the overall scheme of the software and hardware system; (3) the supplier must have a fairly mature software system. ④ When choosing management information software, you must choose the software that really suits you [2].
second, the role of management information system in hotel management
under normal circumstances, we think that the essence of hotel management is the management of information flow, capital flow, logistics and people flow during hotel operation. From the manifestation of hotel management information system, it refers to the output, processing, storage and input of a large number of hotel routine information. In a certain sense, management information system is the biggest assistant of manual management. Judging from the actual application of the hotel management information system in a hotel, its main functions are as follows:
1. It can promote the improvement of hotel operation efficiency
The hotel has a great workload in providing customers with settlement bills, providing inquiries, recording registration information, booking information, and statistics on room conditions every day. There are many inconveniences in using the traditional manual method in the above-mentioned businesses, which not only requires a lot of manpower, but also has a slow speed and even a greater possibility of mistakes [3]. In hotel management, the scientific and reasonable application of management information system can greatly improve the accuracy and speed of business operation.
2. It can promote the standardization process of hotel information management, thus improving the service quality
Because the computer has a fairly fast speed in information processing, it can largely save the waiting time of guests when checking out, shopping, entertainment, dining and accommodation registration. At the same time, the information and services provided by the management information system for hotel guests are standardized, accurate and timely, which greatly reduces the possibility of errors, and can also query relevant information at any time, and provide services such as leaving messages and morning calls for guests. Therefore, the application of the hotel management information system can help hotels to develop the market and establish their own distinctive image [4].
3. It can promote the improvement of the hotel's economic benefits
Using the management information system can save a lot of material resources and manpower of the hotel itself, thus achieving the purpose of reducing expenditure. At the same time, the hotel can also increase its own service items through the rational use of management information system, which can upgrade the service level of the hotel and realize the purpose of open source. Therefore, the application of management information system in hotel management can effectively promote the improvement of hotel economic benefits.
4. It can promote the continuous improvement of hotel operation level
In the face of fierce market competition, hotels must scientifically and reasonably predict and analyze various businesses and hotel operation conditions. In this process, the hotel management information system can provide the current data and historical data in time, at the same time, it can also carry out comparative analysis in the same period and provide other analysis modes. Under such convenient conditions, managers can quickly complete complex analysis work [5].
it is very important for hotel managers to control the internal operation of the hotel, such as the quantity of room consumables, the quantity of catering raw materials and the quantity of rooms. In this process, the hotel management information system can provide accurate data and information to managers in time, so it is very beneficial for managers to make decision control.
Third, the problems and countermeasures in the application of hotel management system
Because all aspects of the hotel are involved in the relationship information system, there must be reasonable coordination between posts and departments. In addition, in order to make the system run more safely, it is necessary to have high-quality operation and maintenance personnel and strict management system. When using the hotel management information system, hotels need to avoid the following misunderstandings: ① blind and superstitious attitude towards the management information system; (2) have a fear of management information system, think it is too difficult to use.
in view of the above situation, the hotel must correct its own understanding and promote the improvement of the quality level of its internal staff; Choosing mature application software is beneficial for employees to better master the system; Make a strict management system to ensure the normal operation of the system.
IV. Conclusion
At present, China's hotel industry is in the process of continuous development, and one of the core of hotel management is management information system. In order to achieve better and faster development, hotels must use advanced management information systems in management. Scientific and reasonable management information system can promote the improvement of hotel management level and competitive strength, and effectively ensure the reduction of hotel operating costs and the improvement of economic benefits.
hotel information management system papers
[1] Tan Wenxing, Xiao Guangrong, Huang Jianguo. Research on the realization of information management in the hotel industry [J]. China Business (second half), 2111(1).
[2] Ning He, Cui Yinghui, Ye Hao. Small and medium-sized hotel management system based on VB [J]. Commodities. 2112(8).
[3] Guo Xing, Wang Yutao, Jiang English, Du Jianhua. Design and application of hotel management system [J]. Technology and management of small and medium-sized enterprises (last issue), 2115(11).
[4] Zhang Xiaoan, Ma Shaoguang. Design and implementation of guest room management system of Yuquan reception center of Jiangxi provincial government [ Xue Guanghua, Ma Qinghua. Design and implementation of CRM based on data mining in hotel management system [J], Journal of Harbin Finance College, 2111(4). Hotel Information Management System Part II
Design and implementation of component-based hotel management information system
Abstract of hotel information management system
Abstract: This paper mainly introduces the design and implementation methods of hotel management information system based on VFP mode, including design objectives, database design, system function design, implementation technology, etc., and carries out key technologies in the system such as component technology and VFP programming technology.
hotel information management system paper content
Keywords: component-based hotel management system VFP mode project design
1. Introduction
With the increasing scale of hotels and the increasing complexity of application programs, the traditional management mode has gradually exposed many problems, such as poor portability, expansibility and maintainability of the system. At the same time, with the rapid popularization of the Internet and China's accession to the WTO, hotel management reform is imminent. It will be an opportunity and challenge for hotel management to provide remote room reservation, catering reservation, online information release and convenient services such as mobile internet access.
an excellent hotel room information management system aims at the economic benefits of the hotel, providing simple, powerful and highly flexible application tools for hotel managers and employees, mobilizing their enthusiasm and urging them to provide better services to the hotel. These improvements make guests feel more satisfied and bring more repeat customers and income to the hotel. At the same time, through the scientific management and effective control of people flow, logistics and capital flow, the work efficiency of employees can be improved and various operating costs can be reduced, so as to obtain lasting profits. Therefore, it is imperative for the hotel industry to develop and apply the hotel management system.
2. System design
2.1 Design objective
2.1.1 By using advanced computer and information technology, a computer hotel integrated management information system which integrates the management of hotel food, accommodation, transportation and other aspects to adapt to the market economy environment is established to realize the optimal allocation of hotel resources and comprehensively improve the economic benefits of the hotel.
2.1.2 according to the hotel's needs, from the important aspects of improving service quality, adapting to market competition and reducing cost consumption, we will establish special systems such as front desk system, checkout system, guest room system, material system, inquiry system and telephone system to accurately, timely and comprehensively collect and process internal and external information data related to the hotel, provide information services for leaders' decision-making, and make timely feedback and response to problems existing in operation and management.
2.1.3 the long-term goal of the construction of HMIS is to comprehensively improve the staff quality, hotel quality, hotel popularity, hotel image and promote the development of hotel culture, so as to improve the market competitiveness of hotels.
2.2 design principles
on the basis of open technology and high integration, high-level application development should be carried out, and at the same time, the system construction should achieve? Unified leadership, unified planning, unified construction and unified management? , and adhere to the design principles of practical and optimized system, easy to use, easy to maintain, easy to expand, and highly safe and reliable. Achieve the following objectives:
(1) Take the hotel accounting management as the core, and manage the guest information and accounts uniformly based on the account number.
(2) Strengthen the reception and sales functions at the front desk, and improve the management of customer history materials.
(3) The system is more scalable, adopts advanced platforms, and leaves room for improvement in design.
(4) Strengthen the interface functions with external data, such as telephone billing, public security data transmission, ID card scanning, etc.
3. System structure and function realization
Function block diagram of Figure 1 system
Overall flow diagram of 3.1 system
The hotel can choose different modules according to different scales: customer reservation, housing registration, check-out, customer service inquiry, catering management (restaurant business, bar inventory, cost accounting, inventory management and business report) and sauna management.
3.2 main functions of each subsystem are introduced
catering system. Manage the hotel's catering-related business. Manage today's menu, banquet menu, guest ordering, banquet reservation and different checkout methods. Menu information, banquet reservation information, checkout method, etc. can be entered, maintained, queried and counted, and report printing function is provided.
guest room system. Mainly responsible for the adjustment of room status, passing the fees payable by guests to the front desk, and handling lost and found things. Specifically, it includes: adjusting the room state, adjusting the room type, adjusting the laundry fee, registering the damage of articles, registering lost property, collecting lost property and transmitting relevant data to the front desk and checkout subsystem.
front desk system. Reception and inquiry is a functional module in the front desk system, which mainly includes the following functions: one is related to guests, including registering guest information, distributing room cards, automatically making long-distance calls, extending housing time at the request of guests, adding beds, adjusting rooms, modifying house prices, recording messages from guests and tenants, etc. The other is related to hotels, including modifying the information of guests and teams, making room cards in advance according to the room reservation situation and interfacing with the public security system.
checkout system. The front desk checkout office, also known as the front desk cashier's office, is mainly responsible for handling the accounts of the guests, collecting money at all business points except the shopping mall department of the hotel, and handling the check-out procedures of the guests.
telephone system. The functions of the telephone subsystem include: call bill inquiry (original call bill, extension call bill), telephone bill statistics (original call bill, room call bill, internal call bill), telephone bill detailed statistics, printing of various reports, different types of telephone direct dialing rights, telephone wake-up and other services.
universal cash register system. The system is mainly responsible for the management of business center and take-away, beauty salons and other businesses.
night trial system. The main functions of this system are: posting the room charge, automatically increasing the room charge, and counting all kinds of data (including the information of the guests who are expected to leave the store, the business situation of the day, and the day's