Do anything to write a good detailed planning program, then how to write the corporate staff training program planning, the following is organized by me for you "corporate staff training program planning 2021", just for reference, welcome to read.
enterprise staff training program planning 2021 aone, the guiding ideology
to the group's 2021 strategic guiding ideology and business guiding ideology as the normative guidelines, to the subsidiaries are responsible for their own responsibility, the group to strengthen the macro-control and supervision as the principle of entry training, job skills training, business philosophy training as the focus, to the Quality and ability to build the core, and gradually formed with the development of enterprises, in line with the law of growth of employees, multi-level, classification, multi-form, practical, dynamic training pattern, the construction of a learning, practical, innovative workforce, for the backbone of the staff to build Futian career planning to provide direction, but also for the development of the enterprise's strategy to provide manpower to ensure.
Second, the overall goal
Through training, to solve the different problems that exist at different levels, to enhance the staff's recognition of the enterprise and sense of belonging, to improve the organization and the individual's resilience, adaptability, and improve the level of work performance and work capacity.
1, general workers layer: to solve the corporate culture, behavioral norms, strategic goals, guiding ideology is not deep enough to comprehend, professionalism, work skills, learning awareness is not strong;
2, marketing layer: to solve the service consciousness, business capacity is not strong, market development capabilities are not enough;
3, technical layer: to solve the technical innovation is not strong enough, technical awareness is not strong, process and backbone talent training is slow. Technology and backbone talent training is slow;
4, management: to solve the cross-departmental, cross-subsidiary communication and cooperation is lacking, the lack of planning and target management skills, management role positioning is not allowed, the implementation of the weak and so on.
5, management: to solve the strategic thinking is not clear, modern business management concepts lagging behind, entrepreneurial passion faded, weak center view and other issues.
Three principles and methods
1, the reform of the training model. 2021 training in addition to the Group and the Board of Directors to determine the training staff, to the subsidiaries of their own organization, content, methods, time to determine their own; the Group's training funds to verify the Group's Human Resources Department is responsible for the development of the overall training program, training process supervision and tracking from time to time. The Group's Human Resources Department is responsible for the development of the overall training program, the supervision of the training process and tracking from time to time.
2, the implementation of training points system. Group companies to training points of the way the subsidiaries of the training work to assess the assessment. The unit supervisor is the first person responsible for training and learning, and managers at all levels are responsible for training their subordinates, so that they can carry out planned training for employees through their daily work and equip them with the knowledge, skills, work attitude and problem-solving ability necessary for their work.
3, focus on the effectiveness of training. Theoretical knowledge learning, core competency training and research to solve practical problems combined around the key points of the reform and development of the enterprise system, focusing on improving the quality and ability of employees, targeted to develop the actual feasibility of the company's training program, selected training content, carefully organized, designed to strengthen the management of the training process, improve and perfect their own training assessment and evaluation system, and effectively ensure the training of the quality and practical results. The quality of the training and the actual effect.
4, the combination of internal and external training. Strengthen the training responsibilities of all levels of positions, strengthen the training of internal instructors, relying on the backbone of the staff to carry out the training of front-line staff; to strengthen the learning of Era Guanghua training courses, according to the direction of the ability to enhance the level of the development of the learning content; the active use of the community's excellent teachers and scholars can be invited to enter the enterprise experts and scholars to teach, training resources **** to enjoy, but also can be arranged for different levels of expatriate learning to carry out the improved High-level training; each unit to organize their own training courses, the course surface is broader can be invited to other brother units related positions *** with the participation.
5, the combination of centralized training and self-study. Take the centralized training and self-study two legs, take a sub-regional, hierarchical centralized training, at the same time, pay attention to guiding and motivating employees to improve the initiative to learn consciousness, the company's personnel management department should actively find ways to provide employees with the study of the relevant professional books, newspapers, magazines, and audio-visual teaching materials, to create the conditions for self-study of the staff; to carry out the activities of the old with the new, and advocate the new mentor-apprentice relationship, and continue to improve the talent ladder The structure of the talent ladder.
6, the combination of theory and practice. The training content should be selected around the practical operation of the work, and actively carry out the practical operation of the guidance
guidance, and constantly improve the technology and process, improve the standard and quality of service; readings and thematic case discussion activities, timely communication of information, understanding of the industry dynamics, and reach the resource **** enjoyment, to improve the analysis of the problem, problem-solving skills, to solve the problems encountered in the actual work.
Fourth, the implementation of the focus
1, induction training
(1) goal: so that the new employees to understand the management of the enterprise, a basic understanding of the enterprise management system and work requirements, the basic recognition of the enterprise's philosophy and value orientation, the basic grasp of the standards of operation and the post of the procedures as soon as possible to familiarize themselves with the working environment, to adapt to the work. The company's management system and work requirements are understood by employees.
(2) Training content: corporate profile, corporate philosophy, the function and use of the corporate office system and website, quality management system and operation, employee handbook and management system, job operating procedures, the company's environment visit, new employees talk.
(3) Implementation requirements:
A, the company unified organization of centralized training, every two months or new entrants full of 10 people held a period;
B, job responsibilities, job operating procedures and other targeted courses arranged by the relevant departments;
C, the end of the training organization of the written assessment, the personnel department to organize the operation of the category of professional assessment;
D, to participate in and pass the assessment is one of the conditions for employees to transfer.
2, job skills training
(1) Goal: to enhance the staff's understanding and awareness of the system planning, business literacy requirements, mastery of work skills and techniques to improve work performance, to ensure that the service standards and quality.
(2) Training content: service concept and professionalism, professional knowledge and operational skills, work norms and regulations, culture and team building.
(3) Implementation Requirements:
A, the subsidiaries to organize their own arrangements, the Group's human resources and related functions to guide and supervise;
B, the subsidiaries to prepare their own basic course syllabus and training plan;
C, the subsidiaries to organize at least once a year, a written assessment or practical assessment.
3, business philosophy training
(1) Goal: to train and create a political and business quality, systematic mastery of modern management knowledge, strong management skills, innovative spirit, and can adapt to market competition in the management team.
(2) Course content: ideological style of construction; work problems research and process transformation; management methods and art; communication skills and team building; conflict and contradiction resolution training; business management, laws and regulations, finance, real estate management and other business knowledge.
(3) implementation requirements:
A, this training for the management of the subsidiaries, by the subsidiaries of the unified organization and arrangements;
B, the subsidiaries to develop annual training focus and course implementation plan;
C, to take the form of a combination of self-study and outbound learning, the subsidiaries organize at least one learning seminar each year to achieve the resources **** enjoy, **** with the improvement.
C. The combination of self-study and outbound learning seminars are organized by each subsidiary at least once a year to achieve resource ***sharing, ***same improvement.
4, trainer training
(1) goal: to cultivate a group of loyal to the enterprise, passionate, solid basic knowledge, professional skills, innovation and dedication, willing to contribute to the team building internal trainer team.
(2) Training content: professional and technical knowledge, current affairs and political knowledge, economic and business management knowledge, team building knowledge, speech and eloquence, Futaste culture construction, etiquette and professionalism, information collection and processing.
(3) implementation requirements:
A, the Group unified organization and arrangements, to take a relatively centralized time to carry out two to three one-day training;
B, inviting management knowledge, more experienced group leaders and external professional lecturers to teach training and carry out targeted training;
C, from time to time to organize exchanges of activities, information **** enjoy.
Enterprise staff training program planning 2021 two
Employee training work and departmental service quality inspection as the focus of the whole year 2021. Will "build a learning enterprise, when the intelligent workers". The theme runs through it. Enterprising to explore the learning organization in the formation of the work of the practice of the way, so as to drive the overall quality of the staff to improve the overall quality of efforts for the development of the hotel to accumulate resources and solid staff basic skills.
2021 annual staff training to the hotel's development and job needs as the goal, and effectively improve the staff's understanding of the importance of training, and progressive guide workers to consciously learn, master service skills, enhance job competitiveness and exercise the staff's self-confidence, to cultivate a high-quality service quality, skills and characteristics of the high-quality staff, and continue to strengthen the brand image and market competitiveness of the Ijia Fresh.
Training work to stores (departments) as the basic training unit. Implementation of operational skills, service skills, service attitude of the combination of training principles, the organization of the implementation of the post to fill the gaps, a post multi-capacity training methods. It is expected to carry out targeted training in three areas, and constantly improve the staff's job awareness and job skills.
A professional skills training
(1) management of the new concepts and ideas, has become the hotel workers, including managers, urgent knowledge needs. So this year we are ready to increase the training of professional knowledge of managers. In the conditions allow the scenario, the transport of some employees to participate in some of the tourism management professional certification training, so that the hotel management tends to formalize and standardize. At the same time also strengthen and improve staff loyalty to the enterprise, Ijia fresh first to solve the problem of staff turnover in the catering industry.
(2) The hotel lobby is to create quality service and enhance the corporate image of the important window, the lack of service skills and operating procedures are not standardized, will inevitably play a critical impact on the hotel's business. So. This year we will strengthen the service base standardized service process training and continuous skills competition to strengthen the staff of various service skills continue to improve. In the training of service skills, will be outside the invitation and "internal training" combined with increased efforts to strive for business and training in the two scenarios, the successful completion of this task.
(3) for the hotel before the pre-job training assessment, basic service theory and operational skills are generally not strong. This year will be as a focus to enhance the quality of their own staff, in the conditions allow the scenario, in the second half of the year will once again organize the front-line staff and service personnel for technical certification.
Second, the new staff training
The new staff is the new force in the hotel business activities. Enhance their own quality, proficiency in job skills, so that they as soon as possible with the rapid development of the hotel synchronization. According to the "side training, side on the job" principle, planned and systematic implementation of the new workers step by step job training. The staff manual, safety knowledge, service skills should be aware of as a basic training materials, after passing the examination included in the formal installation of one of the conditions.
Three, multi-purpose training
"Building learning team, when the intelligent workers" is the theme of the hotel training work in 20x. Cultivate a multi-talented composite talent is our work. Therefore, this year we start from these two aspects of the training work.
(1) in the store to send some of the business backbone to some professional schools and training institutions to carry out training and learning of relevant business knowledge, in order to improve the level of service.
(2) in the stores of some positions to implement different kinds of skills to follow the training, in order to strengthen the flow of personnel, to solve the problem of emergency scenarios of the shortage of staff, but also for the workers to fully grasp the service skills, and strive to create a multi-talented intelligent workers to provide the necessary conditions for the quality of life.
Four, quality check
"Employees will only do the work we check, will not do the work we ask." This is a drawback that currently exists in the hotel, which also shows that some employees own aggressiveness and the lack of attention to the rules and regulations, teamwork awareness and execution of low inevitable conditions. Therefore, this year, the combination of training and inspection work to comprehensively improve and gradually solve some of the current problems.
1, elegant environment, cleanliness and hygiene is a catering business operations in the premise. 2021 first of all the health quality inspection. The development of "xx", "xx", "xx". Plans for each store (department) in the next year have a record of up to three inspections per week. It constitutes a three-tier inspection system, starting with the head of each department in the stores. Next is the store store manager once. Then there is the company quality inspection once. With such a frequency of inspection to drive the overall health comprehensive improvement.
2, the quality of service and service attitude is the embodiment of the entire hotel management level and hotel grade important symbols, but also a number of hotels have always said one of the problems. Service without end. We will go through the supervision and inspection to change. The way of "training instead of raising, checking with management" to promote the improvement of service quality. Gradually strengthen the implementation of the use of "customer opinion card" and the development of "service quality implementation rules". Promote the staff to the concept of service can reach a new understanding and improve.
Fifth, other management assistance and related aspects
1, the management of staff quarters on a new level. Establishment of picture information files. Need to store collaboration at least once a week to do a documented security checks and accommodation scenarios check.
2, to assist the store to do some daily auxiliary work and some reception tasks.
3, seriously treat every matter and task assigned by the leadership.
4, the production and selection of basic hotel training materials.
Enterprise staff training program planning 2021 three
In order to improve the quality of staff and management personnel, improve the company's management level, to ensure that the company's sustainable development; effective training must be carried out to do a good job of training is based on a feasible and complete practical training program, the training work plan this year is as follows:
a, the establishment of the group company, subordinate The training object for the group company above the middle management and all group managers. The organizing department is the Human Resources Department, and the training is conducted at least once a month for no less than one and a half hours.
The second level of training is the branch is responsible for the unit above the team leader and management training, the main content is the company's corporate culture education, the unit's rules and regulations and safety practices; responsible for the branch general manager. Once a month, each time not less than one and a half hours.
Third-level training is the workshop group is responsible for the training of all employees under the jurisdiction of the main content is the job responsibilities, operating procedures, safety regulations, job workflow and process skills professional knowledge, operating instructions, etc., the person in charge is the person in charge of the workshop group. Training time is not less than once a week, each time not less than one hour. The use of daily pre-shift meeting after the shift, repeated study of the duties of this post and safety operating procedures.
Two, the branches of the professional business skills knowledge training
The main content is three aspects: a process technology knowledge training, the second is the maintenance of machinery and equipment maintenance knowledge training, the third is the production management knowledge training; once a week, each time not less than one hour.
Three, the departments of professional knowledge training
Organized by the head of the department, the main content is the relevant professional knowledge of the department's systematic training, combined with the work of the actual operation of the professional issues arising from the discussion of the training exchanges, teaching subordinates how to go to work to improve the subordinate professional skills, once a week, each time, not less than one hour. Once a week, each time not less than one hour. The training is in a variety of forms, the purpose is to improve the quality of personnel and the quality of work, product quality.
Fourth, the new staff pre-job training
New employees focused on recruiting more than eight people by the company's Human Resources Department to organize the training, not less than x days, the main content is the company's profile, development history, strategic objectives, company culture, product introduction, general rules and regulations and general safety regulations, new employees to the workshop (or group) to carry out job duties and operating procedures, the new staff to the workshop (or group) to carry out job duties and operating procedures, the new staff to the workshop to carry out job duties and operating procedures. After the new employees arrive at the workshop (or shift), they will be trained on job duties and operation procedures, and the actual training in the workshop in the first month shall not be less than x hours, so that each employee will have a clear understanding of the scope of duties of the post, what the post should know, what the post should know, what it should do, what it can't do; and what the post should do to achieve what standard, and a clear understanding of the operation procedures and safety operation procedures of the post. New employees should have a written examination after two months on the job, and the examination results will be included in the assessment evaluation of the probationary period. For the usual supplementary recruitment to the post of the new staff of the Ministry of Human Resources monthly focused on a pre-job training.
Fifth, the assessment and evaluation of training
The effective operation of the training program to have an organizational guarantee, and to be determined in the form of a system to track the results of training. The establishment of management personnel training files, the management personnel to participate in training, training assignments submitted into the file management and assessment throughout the year. The assessment is two aspects, one is the assessment of the training organizer, the second is the evaluation and assessment of the staff to participate in the training; to ensure that the training work in place. Make the training work really become the foundation of the company's work, training really play a role in effectively improving the quality of management and staff, and make it can be scientific, solid and effective to carry out, change the staff want me to train for me to train to adapt to the company's transformation and high-speed development, shaping the learning organization, reflecting the value of the company and individuals.
Six, requirements
Each branch of the department to draw up the unit's annual training plan, training annual work plan in January 10 days before the report to the competent leadership; training plan to do seriously, detailed to several times a month, the training program should be clear that the training of the organizer, the person responsible for the training, training time, training topics and content, training Forms, participants, training lecturers, training should be recorded, the results of the training should be evaluated and tracked; training forms can be varied, strictly according to the implementation of the training program; the Ministry of Human Resources at least once a month to carry out inspection and guidance.
Enterprise staff training program planning 2021 four
First, the purpose of training
1, so that new employees to understand the company's general situation, rules and regulations, the organizational structure, so that it is faster to adapt to the work environment.
2, so that new employees are familiar with job responsibilities, work processes, and work-related business knowledge and service industry should have the basic qualities.
Second, the training object
All new employees of the company
Third, the training time
The new staff induction training period of x months, including xx days of centralized off-the-job training and later on-the-job training.
Fourth, the training mode
1, off-the-job training: the use of centralized lecture form.
2, on-the-job training: the use of daily work guidance and one-on-one counseling form.
V. Training Teachers
Head of Administration and Personnel Department, store manager, assistant store manager, in a certain area of expertise and special skills in the old staff
Sixth, the training materials
Company Profile, the company's management system, the departmental management system, Job descriptions, cases
VII, training content
1, company profile (history, background, business philosophy, vision, values)
2, organization chart
3, the company's welfare benefits (insurance, vacation, leave, etc.)
4, pay system (payday, Payroll method)
5, performance management system
6, job description and specific job specifications, work skills
7, internal staff familiarization (the department's superiors, subordinates, coworkers and colleagues in the cooperative departments, etc.)
8, grooming instrumentation service requirements
eight, training and assessment
eight strong>
1, written examination. Administration and Personnel Department uniformly printed test trainees. Off duty training is used.
2, application assessment. Through observation tests and other methods to examine the trainees in the actual work of the application of training knowledge or skills. By the department's direct superiors, colleagues, Administration and Personnel Department *** with the appraisal.
Nine, training effect assessment
Administrative Personnel Department and the new employee's department through direct communication with the trainees, teachers, assistant store manager. Follow-up to understand the work of the trainees after training, gradually reduce the deviation of the training content, improve the training method, in order to make the training more productive, to achieve the expected training goals.