As we all know, most environmental problems in modern times are related to the activities of enterprises, which are the main producers and emitters of pollution and the most important source of resource destruction. Hotel is also a kind of enterprise, which needs to consume natural resources and throw harmful wastes into nature, which requires hotel management not only to start from people, but also to respect people; Moreover, we should proceed from the relationship between man and nature and conduct management that respects life and nature. Hotel management, also known as hotel management, has always been controversial about the concept of hotel management. There are the following recognized categories:
Hotel management is a process in which hotel managers, on the premise of understanding the market, make the hotel form the maximum reception capacity and ensure the realization of economic, social and environmental benefits by implementing five functions: decision-making, organization, command, control and coordination. Hotel management is a necessary pillar of hotel service and hotel management. The good management of the hotel is based on the effective management and service of the hotel.
Hotel management refers to the sum of a series of activities such as decision-making, planning, organization, leadership, coordination, control, encouragement, supervision and innovation of various production factors of the hotel based on the analysis of market demand and in order to effectively realize the comprehensive goal of hotel reservation, according to the operating conditions and operating environment of the hotel, following certain principles and using various methods. Hotel is an important position for the popularization of corporate environmental ethics awareness and a breeding base for hotel environmental ethics. From the perspective of hotel environmental ethics, we should consider correcting the unjust behavior that damages the environment in hotel management and pay attention to the sustainable development of economy. There are immoral problems in hotel management, which need to be adjusted by virtue of the concept of harmony, obligation and fairness of environmental ethics.
the concept of harmony-harmony is an ideal realm pursued by the development of human society, and it is also the goal that hotels should pursue. For the immediate economic interests of the hotel, it will not hesitate to harm the interests of the environment and future generations, which will inevitably lead to the disharmony between the economic development and ecological destruction of hotel enterprises; Once the balance between hotels, environment and resources is destroyed, hotels will fall into a vicious circle of economic development and environmental destruction, endangering their own survival.
the concept of obligation-the development of hotels, like other enterprises, is a process of constantly demanding material resources from nature and contributing wealth and services to human society, and at the same time, it is a process of constantly discharging various wastes or harmful substances into nature. Then, since the hotel enjoys the gift of the environment, it must undertake the obligation of protecting nature and maintaining ecological balance.
the concept of fairness-fairness is the most important principle of enterprise ethics. Generally speaking, like many enterprises, hotels pay more attention to the distribution of interests within enterprises and between enterprises and society, while hotels pay little attention to the immediate interests and the interests of future generations, and the interests of hotels and nature. Hotel environmental ethics requires hotels to follow the principle of fairness. While realizing their own profits, they must consider the legitimate interests of subjects other than enterprises, seek their own profits without harming the interests of society, future generations, life and nature, and oppose all kinds of behaviors that harm the interests of society, future generations and nature.
in the process of hotel operation, management and service, there are a large number of operators, managers, service providers and consumers involved. It is the same obligation of hotel service providers and users to actively advocate the protection of social environment, fair treatment of nature and biology, respect for biodiversity, reverence for life, treat natural resources sparingly, advocate moderate consumption and oppose unrestrained luxury consumption.
The daily service and management of hotels should embody the concept of environmental ethics and create a new service style. Provide green products, including room products and catering products; Carry out "clean production" of accommodation and entertainment; Change the training concept as soon as possible, so that hotel employees can become practical practitioners who care about the enterprise, the environment and the healthy development of the enterprise and the harmony of the environment. Firstly, the research and practice fields of enterprise environmental ethics are embodied.
Corporate environmental ethics extends the research object and scope of corporate ethics from interpersonal to human and nature, that is, from corporate social ethics and interpersonal ethics to corporate environmental ethics. Hotel environmental ethics concretizes the research of environmental ethics in enterprises to the tertiary industry enterprises which focus on service. At the same time, due to the particularity of hotel service itself, environmental ethics research is carried out in specific groups and occasions.
Secondly, the scope of responsibility of the hotel has been expanded.
Through the study of hotel environmental ethics, the hotel not only takes its own development as its mission, but also takes responsibility for the hotel and its staff. Moreover, we should solemnly begin to undertake social responsibility and ecological mission, and the hotel should be truly responsible for society, future generations, life and nature.
Thirdly, hotel management has a new perspective and extends to a new field.
As an important aspect of corporate culture, corporate environmental ethics is a new field of corporate management. Hotel management should integrate the research of green hotels and eco-hotels, and bring environmental ethics awareness and philosophical measures into the operation, management and service of hotels. Hotel is a service enterprise, whose main business purpose is to meet the multi-level needs of consumers. Star-rated hotels are an important support for the vigorous development of tourism. In the process of hotel consumers' consumption, a variety of environmental ethics issues are involved, such as: excessive consumption of physical products such as catering and waste of water, electricity and energy materials; Hotel staff lack environmental awareness, do not pay attention to cost saving, and do not understand the relationship between hotel industry development and environmental protection; Improper disposal of hotel garbage leads to environmental pollution and the disconnection between hotel consumption and moderate consumption.
Hotel environmental ethics holds that modern hotels should adhere to the ecological center in the process of operation and management, and must care about the whole ecosystem, natural processes and other beings morally. Recognizing that nature is a whole and human beings are only a species in nature, hotel enterprises should not violate the objective laws of nature, or destroy or endanger the ecological balance of nature unconsciously or maliciously. Connecting the consumption maturity of human society with the maturity of human beings, the uniformity and overall harmony of nature require human beings to consciously put themselves in the whole ecosystem. Hotel employees and consumers at all levels should respect nature, respect life, care for animals, respect natural values, spend moderately, protect the earth, save resources and adhere to sustainable development in the harmonious development and life extension of human beings.