question 1: what department does the hotel front desk belong to? Front office, which includes front desk, concierge, reservation department, business center, service center, administrative floor, etc. The front office and housekeeping department belong to the housekeeping department. There will be a director of housing.

question 2: what department is the front desk of a hotel usually called? 5 points The front desk is generally managed by the front desk department, which also includes the concierge department of the business center switchboard, etc.

There are also hotels, bars and restaurants, which are managed by the catering department

Question 3: What is the work content of the hotel front desk reception? (1) If you are answering the phone, just look at the guest, nod and smile, and signal the guest to wait. (2) If you are processing the documents at hand, you should always pay attention to the arrival of the guests. 2 Confirm whether the guest has made a reservation (1) If the guest has made a reservation, ask the guest to wait a moment, and check the reservation form with the guest according to the name or unit used when the guest made the reservation (2) If the guest has not made a reservation, when there is a room available, introduce the type, price and location of the room that can be rented to the guest. Wait for the guest to choose and answer the guest's questions. If there is no room available, you should apologize to the guest, introduce the situation of the nearby hotel to the guest and ask if you need help. Can help them contact. (3) If the guest just asks, not checks in, he should patiently answer the guest's questions and welcome the guests. 3 Check-in Registration (1) Hold the upper end of the accommodation registration form and the lower end of the pen, and hand it to the guest for filling in. (2) Verify whether the witness card is consistent, and scan and save the certificate. (3) Check whether the accommodation registration form is complete. If there are any missing items or unknown information, you should ask or supplement it according to the documents. If the guest has no valuables to deposit, please sign in the lower right corner of the registration form. And record the license plate number. (4) Confirm the payment method (debit, credit card, cash,). (5) Give the certificate and room card to the guests together, and remind them of the approximate location of the room where they live for the first time. (6) If there are large pieces of luggage, ask the bellman to carry them. (7) Inform the housekeeping center and the general computer room and input the check-in information into the computer. Note: 1. When you check in, you should clearly explain the room rate, especially the morning special rate, the clock rate and the subsequent room rate. 2. Membership cards and VIP cards are generally valid when they are checked in, otherwise they will be invalid. (The reception must indicate the reasons for modifying the house price and open a house price change form). 3. On the accommodation registration form, write the names of several people who live in order to open the door. When you check in, you should ask the guests for a few days, so that you can swipe your room card for a few days and collect a deposit for a few days. At the same time, the time on the computer should be consistent with this to facilitate the floor. Adhere to the surname. 4. The deposit form of the guests staying together should be written separately, and the registration form should also be written separately. 5, guests should take the initiative to ask whether the guests should keep a secret, telephone inquiries to ask whether the guests want to transfer, do not tell the room number. 6. Guests with birthdays or VIPs should inform the Housekeeping Center in time. Second, the reception team check-in procedures and precautions 1 Preparation: (If two room cards are needed for a room, the room cards should be prepared one day in advance) (1) Make reservations 1-2 days in advance to ensure the use of the room by the team. (2) When there are more than two teams arriving at the store at the same time, the key teams with high level should be arranged first, and then the teams with more rooms should be arranged. (3) The guests of the same team should be arranged as centrally as possible. (4) When there is no room pre-arrangement, you can wait temporarily, but you should leave the room (one hour) before the guest arrives at the latest. (5) The personnel on duty should know the name, contact number, unit and special matters of each team leader. And do a good job of communication with the room service center and the sales department. 2 greet the guests (1) When the team arrives, find the group reservation according to the guest information. (2) Check the number of people, rooms and whether to order food with the guests according to the reservation information. After the content is correct, please ask its team leader to sign the bill. When it is necessary to add or subtract rooms under special circumstances, politely consult the tour leader and ask him to sign, and then inform the room service center and the cashier to make corresponding changes. And politely consult the activity arrangement of the leader team in order to provide services for the guests. (For example, knowing the check-out time, the floor can organize human rounds to ensure that the time of the guests will not be delayed when checking out) 3 Fill in the form, verify and assign rooms. Please fill in the housing registration form. If the team is in suspense, each person can be exempted from filling in the form. The team leader will sign the form and count the number of room cards, which will be distributed to the team members. 4. Enter the check-in information into the computer, and notify the housekeeping center, the general computer room and the team housing. The name and room number of the tour leader shall be notified to the housekeeping center. Note: 1. Submit the team reservation form to the cashier for retention, especially the form indicating the checkout method. 2. The team list sent by the sales department must confirm the check-in time, bar and long distance, and notify the room service center 1 or 2 days in advance. The reservation of the sales department should be satisfied as far as possible (the sales department leaders have special preferential rights).

question 4: what are the front office positions in hotels? 1. Hotel position:

General Manager

Deputy General Manager

Assistant General Manager

Directors or managers of relevant departments

Managers of various departments

Heads of chicken departments

Foremen of various departments

Employees of various departments

2. Hotel departments:

General Manager's Office (administrative office), Human Resources Department. There will also be small department managers in large departments, such as Chinese restaurant manager, western restaurant manager, banquet hall manager, bar manager, lobby bar manager, food delivery department manager and so on.

Question 5: What are the main departments of five-star hotels and what do they do? No You study hotel management, but you don't know what departments the hotel has. ⊙? N⊙b If you are good at English, you can try the concierge in the concierge department, mainly providing luggage service for guests, and you can get a golden key when appropriate.

question 6: what exactly does the front desk reception in a hotel mean? Well, first of all, the front desk of the hotel is in three shifts, and there will be night shifts. Generally, the morning shift is from 6: 31 to 15: 11, the middle shift is from 14: 31 to 22: 11, and the evening shift is from 21: 31 to 7: 11. The front desk is mainly to welcome customers when they arrive at the hotel, and then to see if they are customers who have reserved rooms. If they are, they should make preparations the day before. That is, some basic work of check-in, check-out If you meet some vip members of the hotel, you need to mark and prepare well the day before the guests arrive. At the same time, you must fully grasp all the information of the hotel, because customers may ask. Then every day, the relevant information should be processed together. Night shift will be hard ~ ~

Question 7: What departments does a star hotel include? What are they responsible for? The departments of the hotel are set according to the hotel's own situation, some of which can be merged or split, depending on its general situation.

11 departments currently used in our hotel

1. Front Office

2. Housekeeping Department

3. Catering Department

4. Recreation Department

5. Marketing Department

6. Administration Department (General Office)

7. Finance Department

8. Manpower. It's tiring to get your 51 points.

Front Office:

Reception of reservations, individual guests, reception of teams, handling inquiries, luggage storage, handling reservations and handling complaints. Some hotels also list the cashier in the front office as normal management.

required education: technical secondary school or above, with regular appearance, regular facial features, male 172CM, female 161CM or above, no obvious scars, no visible tattoos, basic knowledge of English, naked sight of 1.2 or above, fluent expression, alert eyes and ears. Age: about 21-28 years old, usually older than 28 years old, they all turn backstage to make reservations.

Housekeeping Department:

Cleaning rooms, daily maintenance, booking conference rooms, arranging venue layout, going through check-in and check-out procedures, booking flowers, cleaning linen, etc.

requirements: the waiter should be a junior high school student or above, a legal citizen, with no disability, a male of 171CM and a female of 1.58 or above, and be able to bear hardships. Housekeeping clerk: Requires high school education or above, can operate computer, be proficient in typing, office operation, etc., with fresh and correct appearance, and must be female. Age: 18-38 years old

Catering Department:

It is divided into Chinese food, western food and special restaurants such as Japanese restaurant, which are combined into one department, usually independently managed and accounted for, taking orders for banquets, booking conference rooms, venue layout, and ordering arrangements for take-away groups.

Requirements: I only say employees, male 171 and female 158cm or above, graduated from junior high school, with good appearance, no disability, no visible tattoos and fluent expression. Age: around 18-25 years old.

Entertainment Department:

Booking karaoke boxes for birthdays \ weddings \ celebrations, seating arrangements for individual performances \ drinks services. For example, there is no requirement for the above-mentioned invisible tattoos in this department, as long as the department manager has an interview. It requires strong endurance, correct appearance, cheerful and outgoing nature, and there is no rigid requirement for academic qualifications.

Security Department:

There are two types of internal insurance \ external insurance, and there is no obvious regulation on personnel. Usually, it is a shift system, sometimes it is sunny outside, and sometimes it is air-conditioned in the lobby. Its responsibility is to arrange vehicles. Monitoring, employee safety and security training, etc.

Usually male, veterans are preferred, with good appearance and no disability. Vision is 1.5, but physical fitness is required. During the interview, it is usually defined by how many seconds it takes to push up for 111 consecutive times and sprint for 111 meters.

Age: 18-38 years old.

Sales Department:

It can be sold in hotels. The main person in charge of the company contacts with the driver. The sales department also organizes and arranges regular hotel marketing activities, and makes reservations for the team.

Requirements: Having hotel working experience and understanding the internal operation of the hotel, men and women are required to be handsome in appearance, fluent in expression, extroverted, fluent in expression, with technical secondary school education or above. The age is 18-38.

Personnel department:

Responsible for recruiting, dismissing and \ entering employees. Coordinate with the labor department and regularly track whether all hotel personnel regulations are closely linked to the labor law. Be responsible for personnel promotion, personnel attendance, etc.

Requirements: Must have more than 2 years of hotel work experience, computer skills, personnel experience, college degree or above.

Finance Department:

Responsible for hotel revenue and expenditure, and also manage the daily work of cashiers arranged by various business departments.

Requirements: Graduated from accounting major, Local employees are preferred. I understand that most hotels do not admit employees who have graduated from foreign accounting majors. Usually, women are preferred.

Logistics Department:

It is divided into infirmary \ washing department \ staff canteen.

The requirements of infirmary \ staff canteen are not explained here. The washing department is responsible for washing and ironing hotel linen. Employees, ordinary workers in society, graduated from primary school. Able to bear hardships.

Administration Department:

It is usually the highest decision-making department of the hotel, responsible for hotel administrative regulations, participating in personnel transfer planning, reviewing sales and marketing plans, and exercising the power of general manager.

Requirements: all of them are managers with working experience as managers in relevant departments.

Engineering Department:

Responsible for the maintenance of hotel equipment and facilities.

Requirements: Graduated from mechanical maintenance major. Relevant engineering management experience is preferred. Male workers are aged 18-41.

Purchasing Department:

A department with independent accounting, which is linked with the logistics department and managed by the finance department, and serves the goods procurement of various business departments.

Requirements: Purchasing experience, local people are preferred.

Others: some small departments, such as the reservation department, belong to the front office. >

question 9: how to distinguish the front office and the back office of a hotel? The hotel room service is embodied in the following aspects: the daily use of the room, the public facilities and supplies provided for the guests, the cleaning expenses of the room, the water and electricity expenses, the wages and salaries of the service personnel and management personnel, etc. If there are entertainment items, it is also the same as above. The business expense account corresponding to the cost account mainly records the expenses incurred in the daily operation of the enterprise such as selling products and providing services, as well as the funds of the special sales organization. In the hotel business, it should include: all kinds of marketing expenses for hotel service promotion, wages and salaries of employees and managers of marketing agencies, office expenses, travel expenses, transportation expenses, communication expenses, business entertainment expenses, etc. Security is not necessarily all management expenses. For example, if the parking lot is a departmental revenue management project, the related expenses are not management expenses, and the project management expenses may be divided into departments, so it is impossible to generalize.