High-end business reception etiquette
The first module: the professional image of business receptionists-a compulsory course for business receptionists
Definition and connotation of etiquette
Business reception strengthens personal quality internally and shapes corporate image externally.
The success of business reception is the success of interpersonal relationship.
Etiquette is a heartfelt accomplishment.
The second module: GFD-the perfect shaping of professional image.
First, grooming etiquette-create a good first impression.
First impression = first impression = first round effect
Seven seconds determines the other person's first impression of you First impressions are only given once.
Female makeup etiquette
Basic requirements for women's light makeup
Nine steps to light makeup at work
Requirements for modification
Beautification of hair
Facial modification
Second, instrument etiquette-the application of visual aesthetics in business etiquette
1, the biggest function of clothing: to increase your self-confidence instead of looking beautiful; Respect customers
2. TPO dress code
3. Women's professional dress
Dress is the first choice for business ladies on formal occasions.
Dress etiquette Code for Business and Leisure
Look for the bright spot of your charm, and dress up from highlighting the advantages.
Underwear, coat, skirt, trousers, stockings, shoes, accessories.
Color and collocation of professional suits
Details of professional clothes: accessories, perfume, makeup, hairstyle.
Comments on common dress errors
4, jewelry collocation-make the finishing point or gild the lily?
Jewelry requirements of professional women: rings, necklaces, earrings, bracelets (bracelets), watches, etc.
Clever use of the charm of silk scarves
Women's luxury begins with shoes.
5. Wearing and matching of professional men's suits
"three three" principle
Requirements for fabrics, colors and styles of suits
The collocation of shirt and suit
Ties are men's dimples.
The details are the devil-shoes, belts, watches, socks, pens, briefcases.
Module 3: Manners and Etiquette-Personalized Display of Professional Charm
First of all, elegant manners.
There are three standing positions for women and three standing positions for men.
(Essentials of standing posture in basic training: feet, legs, abdomen, chest, buttocks, waist, shoulders, neck, head, arms, hands and expression)
Five sitting postures for women and two sitting postures for men.
(essentials of sitting posture in basic training: feet, legs, upper body and expression)
A mentally stable walking posture
Dignified and decent squatting posture
Standard gesture requirements for guidance and instructions
Second, express etiquette.
Charm of smile, how to train stewardess-like smile;
Eye contact and perfect expression training
The fourth module: business meeting etiquette-enhancing the competitiveness of workplace image
1, Greeting Etiquette: nodding, bowing, shaking hands, hugging and handing over.
2, the basic requirements of address and etiquette norms
3. The order, occasions, norms and taboos of shaking hands.
4. Ways of obtaining business cards, norms and taboos of exchange and delivery.
5. Classification introduction,
Etiquette norms of self-introduction
Requirements, sequence, methods and specifications of third-party introduction
The fifth module: business etiquette-the embodiment and respect of identity
1, ranking in several common dynamic situations.
go on foot
walk up and down stairs
Take the elevator
Enter and leave the room
2. Sorting of several common static situations
Arrangements for meetings, talks and meetings
Negotiation ranking
Sequence arrangement of signing ceremony
Car grade specification, ride etiquette specification, and ride taboo.
Group photo ranking
Etiquette code for banquet seats
The sixth module: business conversation etiquette-communication and problem-solving skills in communication
1, dialogue overview
2. Basic requirements of conversation
Sincere and sincere attitude
Kind and natural expression.
Decent
The voice is calm and steady.
Spell words clearly and accurately
A moderate speech
Appropriate theme selection
3, the use of conversation skills
Listen patiently.
Timely praise
Be good at humor
Module 7: Telephone Etiquette-the cultivation embodiment of listening to the voice only
Establish a good corporate telephone image
Basic principles of telephone etiquette
Basic skills of answering, transferring, leaving messages and ending calls
Who hangs up first when making a phone call?
How to call
Precautions for answering the phone
Mobile phone etiquette
Module 8: Business Banquet Etiquette-Details Decide Success or Failure
(A) Chinese etiquette
1. Brief introduction of Chinese food etiquette-you are tasting food and others are tasting you.
2. Procedures for business banquets
Determine the banquet object
Specifications and scope
Determine the time and place of the banquet
Invitation/Reservation: Preferences and Taboos
seating arrangement
Dietary taboos and precautions
3. Business banquet skill handling
Speech: welcome speech, toast speech, farewell speech, thank you speech, toast, advise, refuse and stop drinking.
Case: Zhang Daqian humorously advised Mei Lanfang to drink.
How to adjust the atmosphere when eating?
How to achieve the main purpose of the banquet
(B) Introduction to western etiquette
Western food dress code
Table layout and tableware introduction of western food
Arrangement of western food seats
The procedure of western banquet
Western food order
Taboos of western-style banquets
The usage of western napkins
Details of western food etiquette
(3) Brief introduction of buffet etiquette
Features of buffet:
No seat
cost saving
each takes what he needs
It's time to cook.
Dining place
Preparation of food
The hospitality of the guests
Module 9: Foreign Etiquette-International Business Etiquette and Taboo
Respect the customs of all countries.
Maintain the national image.
Ladies first principle
Pay a tip
Meeting etiquette between countries
International religious customs
Business etiquette and taboos in major European and American countries
Business etiquette and taboos in major Asian and African countries
Business etiquette and taboos in major countries in Oceania