Etiquette restaurant in the workplace serves customers sincerely, and there is no small matter

? ? Topic of this issue: Restaurant Waiter

? 361 lines, number one, I'll say

? Speaking of the topic of restaurant waiters, there is also a widely circulated joke in our circle of friends. On that day, our Xiaoqiang classmate invited all our friends out for food after receiving the bonus. In that era when eating boiled fish was fashionable, we went to a famous restaurant featuring boiled fish. After we were seated, a rustic girl received us. Seeing the sign of "star waiter" on her body, we are all glad to enjoy a star service. Under the guidance of this girl, Xiaoqiang completed what he later said was an unprecedented feat of paying the bill. Under the explanation of the star waiter, we learned that this restaurant does not provide any free drinks and services at present. With her dishes, we ordered a lot more drinks. When we checked out, Xiaoqiang's face when he looked at the bill made us remember it still.

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smiling at customers is the minimum way for restaurant waiters to entertain guests.

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Later, a friend who seems to be a frequent visitor at the next table said leisurely: The reason why she is a star waiter is that her running volume is star-rated ...

? Nowadays, there are all kinds of gourmet shops all over the streets of Beijing. Scattered restaurants mean that the number of restaurant waiters is increasing day by day. But such a mighty team is mixed with good and bad. These large and small restaurants should be the service industries that we usually contact the most. It is said that restaurant service is no small matter, but how many restaurant waiters can really impress us and provide excellent service?

? Beijingers like to eat, like to be lively, and what they prefer is to say the word "ceremony". Old Beijing has a deep memory of the waiters in the old restaurants. A "Teahouse" is a reflection of the old Beijingers' service etiquette at that time.

? In today's Beijing, where the catering industry is increasingly developed, we advocate the high quality of catering services, which is not only advancing with the times, but also a yearning and effort to create a high-quality humanistic environment in Beijing.

? Jin ke

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? Workplace keywords

? Relevant regulations on standardized management of catering services in Beijing

? Providing catering services to consumers should follow the following procedures:

? I. service personnel

? (a) preparation before business

? 1. Do a good job in the hygiene of the business premises.

? 2. Be familiar with the varieties, specifications and prices of food and drink products and drinks supplied that day;

? 3. Wear clean work clothes (unified by stores) and keep good appearance and appearance.

? (2) Receiving consumers

? 1. Warmly and politely welcome consumers to enter the store and sit down, and send tea for dinner free of charge, otherwise the operator should express the charge for sending tea;

? 2. Hand in the menu and introduce the varieties, flavor features and related services;

? 3. Consumers should quickly open the menu after ordering, and listen carefully to the' special requirements' put forward by consumers. After checking with consumers, the menu will be sent to the kitchen for production in time;

? 4. According to different consumer needs, set up tableware and drinking utensils that are suitable for them, and send drinks and cold dishes that consumers need;

? 5. When serving food, the name of the dish should be reported, and the dishes and foods that are fresh, precious and characteristic and flavor should be introduced as necessary;

? 6. Solve the relevant needs or provide corresponding services for consumers in a timely manner;

? 7. After the meal, the checkout should be accurate, civilized and polite;

? 8. Clean the desktop or replace the tablecloth in time to prepare for the next reception.

? Link:

? Service quality of commerce and service industry (Beijing local standard)-service skills

? 1. Be familiar with business links, procedures and specifications. Familiar with the variety, performance, price, usage and service procedures of the goods (services) operated. Introduce goods (services) correctly.

? 2. Use Mandarin to express accurately and fluently.

? 3. Dignified appearance, full of energy, generous posture, and civilized and polite professional image.

? 4. Skillfully use civilized service terms. The tone is cordial, kind and sincere.

? When customers enter the service area, they should greet them with a smile? Take the initiative to greet and provide services in a timely and appropriate manner.

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? Face to face in the workplace

? Liu Song: I also spilled drinks on guests

? Liu Song, who studied foreign affairs service management at school, has been working in Quanjude Qianmen Store since 1999. From then on, she studied hard, not only achieved the intermediate English level of business service by herself, but also won the first place in the service group of the fifth national cooking service technology competition on behalf of Quanjude in 2113 and was awarded the title of "national technical expert". In the interview, she repeatedly said that her success was also summed up from past experience.

Liu Song's work made everyone pay tribute.

reporter: how many years have you worked?

? Liu Song: I graduated from school in 1999 and came to Quanjude to take part in service work. It has been six years now.

? Reporter: Did you participate in foreign affairs service as soon as you entered Quanjude?

? Liu Song: What is the recruitment ratio of Quanjude? 1, can enter this team, can be said to be a success. But when I came in, I found that compared with the excellent predecessors of Quanjude, my gap was really too big. So I studied very hard at that time. Half a day to serve zero customers, half a day to learn how others serve VIPs in the VIP room, very hard.

? Reporter: How did you feel when you first participated in VIP service?

? Liu Song: Of course I'm nervous. The night before, I thought over every step of the next day's service carefully, and I was really nervous ... I remember that at the beginning of my work, when I was adding drinks to my guests, it happened that they just got up and spilled drinks on them. Although the guests didn't pursue it, from then on, I will definitely explain it to the guests when I work.

? ? Reporter: Is there any difference between serving VIPs and serving zero customers?

? Liu Song: As customers, we will serve them wholeheartedly. There are many foreign friends and foreign government officials among the distinguished guests who come to Quanjude. Therefore, as an old-fashioned restaurant in China, our performance represents China. The so-called foreign affairs service is no small matter, and we should satisfy each other with their service. ?

? Reporter: I heard that Mr. Weil Brugen, chairman of the evaluation team of the Olympic bid Committee, gave you a high evaluation?

? Liu Song: (Laughter) Yes, it was the crucial moment to bid for the Olympic Games. I learned that the chairman of the evaluation team of the Olympic bid committee was coming, so the preparations were particularly solid. At that time, we served in English, and every detail was very thoughtful. As a result, even the members of the evaluation team of the Olympic bid Committee expressed doubts about our identity. Finally, when Mr. Danvel Bruggen wrote the comment that "your work today has made the best contribution to the Olympic bid" on the message board, my colleagues and I felt proud.

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