, the hotel catering source class hotel sources according to the degree of food and beverage consumption amount to three categories: Class A hotel customers (VIP); Class B hotel ordinary customers (institutions, enterprises and public institutions); Class C hotel ordinary casual customers (or new customers) three types of customers should pay special attention to engage in the construction of the Class A Class B customer history file Second, the collection of information on the customer history file customer history file can be a more reflective of the sense of the hotel's service to bring closer to the customers to let Customers produce trust, safety, cordial home away from home feel as a hotel staff service to listen to, fine service seriously affected by the customer lifting capture machine as much as possible to obtain customer information to achieve the goal must be fully involved in the *** with the construction of the guest history file management 1, the porter usher early contact with the customer post name of the excellent welcoming staff can be accurately with the last name of the customer with the ability to guest details of the special hi,, contact electricity, hi dishes, drinking water, etc. accurately communicated to the desk service, the customer can also be used for the purpose of the customer's safety. Water, etc. accurately conveyed to the desk attendant or ordering staff usher and customer communication program politely ask the guest's last name and do pass record work 2, ordering staff main guest to do with nutrition, reasonable dining guide work with skilled service knowledge ordering staff to set the authority to do guest guide hotel products outside the publicity bridge ordering program using tactful language to communicate with the customer and make progress in explaining the guest's last name and special hi 3, the desk clerk floor attendant to get the customer's information Important channel waiter through the dining program detailed service by asking for tea, wine and other opportunities and communicate with customers and remember the customer's last name honorific service note that the customer cited a special dish and other services program waiter interaction with the customer more important way to obtain information about the history of the customer 4, the hotel administrator should have a good ability to communicate with the restaurant inspection program randomly visit the customer to ask for] seek the views of the customer with the last name of the customer should be administrators and the customer to interact with the basic ability to make the customer a sense of care in the Familiar with the new customer administrator to take the form of a questionnaire to ask the customer's opinion with the use of polite language and customer communication to ask the customer's last name and immediately use the shape of the text record back up 5, the receptionist bar cashier contact with the customer post excellent cashier, receptionist should be familiar with the relationship between the unit and the customer's last name, checkout style or special needs, contact electricity, such as the main desk booking, banquet reservations customer show the documents to memorize the customer's last name to obtain information excellent way