tasks of the front desk:

the goal of the front desk is to promote the rooms and other products as much as possible, and coordinate all departments of the hotel to provide satisfactory services to the guests, so that the hotel can achieve ideal economic benefits.

1. Selling rooms:

2. Providing check-in service, luggage storage service, receiving consultation and complaints, keeping valuables, checking out, etc., as well as various services provided by telephone switchboard.

3. Establish a guest account:

4. Accurately grasp the room status;

5. Contact and coordinate customer service;

6. establish a guest history file;

Responsibilities of the cashier at the front desk of the hotel

1. Execute the supervisor's work instructions and report the work. Responsible for the settlement of various expenses of hotel guests. Input and check the documents of accommodation expenses, catering, guest room bar, telephone, recreation, laundry, haircut, flowers and other expenses, and notify the relevant departments in time when problems are found.

2. Be responsible for the full collection of advance payment for accommodation and the collection of arrears, and make collection records.

3. Be responsible for the authorization of credit cards exceeding the credit limit.

4. Be responsible for compiling cashier's daily report and ensuring that bills and payment forms are consistent with cashier's daily report.

5. Pay the operating expenses on time, and carefully handle the handover procedures and records.

6. Do a good job in the storage and access of guests' valuables carefully.

7. Do a good job in foreign currency exchange according to the relevant regulations of the bank.

8. Accurately grasp the foreign currency quotation of the day and strictly implement the foreign currency exchange system and operating procedures.

9. Be familiar with the denomination of various foreign currency cash bills, checks and credit cards, and be familiar with the methods of identifying the authenticity of cash, checks and credit cards. If in doubt, contact the relevant departments of the bank immediately.

11. Take good care of all kinds of currencies and vouchers, check them on time, make a daily exchange report, and

exchange receipts with the bank.

11. If there is an error in exchange, you should report it in time and handle it in time. :

front desk

front desk (qián tái), a Chinese word, generally refers to the part in front of the stage; When used as a metaphor for "public places", it is derogatory.