in the process of improving service level, the core is to improve the quality of service personnel, and service language is the most direct embodiment of the quality of sales personnel. So what are the language skills of catering service? Let's take a look with me. I hope you will be satisfied. Thank you.

five skills of catering service language:

catering service language skills 1. Just right, stop

Service is not a speech or a lecture. Service personnel only need to express their meaning clearly, kindly and accurately when serving, and should not talk more. The main thing is to inspire customers to talk more, so that they can be respected and relaxed here, release their psychological pressure, and express their willingness to spend and their opinions on the restaurant as much as possible.

language skills of catering service II. Audio service

Services without sound are lack of enthusiasm and charm. In the service process, you can't just bow and nod, no greetings, only gestures. Without the cooperation of language.

language skills of catering service III. Soft voice service

The traditional service is shouting service, which calls for food in the hall, and sings and pays. Modern service pays attention to light service, keeps a quiet world for guests, and requires three lightness (that is, speaking lightly, walking lightly and operating lightly).

language skills of catering service iv. clear service

some service personnel are often shy or can't speak Mandarin well, so they can't provide clear service to the guests during the service process, which causes the guests' dissatisfaction. In particular, the name of the newspaper often makes customers confused and have to ask again. This hinders the communication between the host and the guest and delays the normal work.

language skills of catering service v. Putonghua service

Even for restaurants with outstanding local flavor and style, dialect service is needed to show their individuality, and it cannot hinder normal communication. Therefore, the waiters in this kind of restaurant should also speak Mandarin, or require the managers above the foreman to speak Mandarin, so as to use bilingual services, which can not only reflect their personality, but also make the communication smooth and clear.

communication skills of catering services:

(1) Pay attention to the sense of time and space

Can't all greetings be used? Hello, sir! ? In a word, guests should have a sense of time and space, otherwise they will sound monotonous and boring. For example, if you tell the guests during the Mid-Autumn Festival? Happy Mid-Autumn Festival, sir! ? It strengthens the festive atmosphere.

(2) Seize the opportunity

Greetings should seize the opportunity. Generally speaking, it is most appropriate to greet guests when they are 1.5 meters away from you. For guests who are far away, they should only smile and nod, not say hello.

(3) nodding or bowing

It is impolite to greet guests without nodding or bowing. For example, some waiters in restaurants are asking customers? Where is the bathroom? When you use a far-end gesture to indicate your position, there is no language cooperation. It's even impolite to send guests away with Nunu's mouth. If the waiter not only uses the far-end gesture, but also says kindly to the guest: Please go straight ahead, sir, and it's on the right corner! ? The guests will feel much better.

(4) Opening remarks

When a guest enters the door, he can't say first: How many people are there? Would you like to eat? At this time, we should only welcome and say? Please follow me, sir! ? You can't ask further questions until you get to the lobby or elevator. For example. What's my name, sir? When the other party says. My surname is Liu. ? So? How many people are you today, Mr. Liu, so that we can go further.