Directly call 12315, 12315 consumer complaint reporting line telephone and the national Internet platform.

Related Information

March 15, 1999, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, decided to set up in the country specifically to accept consumer complaints and reports on the special telephone number. The national 12315 Internet platform was officially launched on March 15, 2017. This is another major initiative to promote the "Internet + government services", marking the consumer rights protection work of China's industry and commerce and market supervision departments into the Internet + era!

On February 28, 2019, the official website of the State Administration for Market Supervision and Administration of the People's Republic of China issued the Opinions of the General Administration of Market Supervision on the Integration and Construction of 12315 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement.

By the end of 2020, the original industry and commerce, quality inspection, food and drug, price, intellectual property and other complaints and reporting hotlines, that is, 12315, 12365, 12331, 12358, 12330, etc., will be unified and integrated into the 12315 hotline to 12315 a number to the outside world to provide market supervision complaints and reporting services.