How to establish an excellent hotel management team
The formation of the team
1, the number of team
The formation of the management team, the number of people, it should be the size of the hotel. If the premise of rooms (high-star hotels), it is recommended that 200 rooms or less, the number of team members to control the number of 12 people; 300 or so, the number of team members is recommended to control the number of 15 people; 500 or so, the number of team members is recommended to control the number of people within 20 people ...... too many people, it is difficult to form a **** the same opinion in the team. For hotels with less than 200 rooms, we can try the practice of replacing the deputy position with some assistants or having only a full position at the middle level to reduce the decentralized system and decision-making links and improve operational efficiency.
2, staffing
The team should be formed according to its management objectives and mission, and select the right people to join. In personnel matching should be complementary skills to the first place, followed by: professional experience, work style, personality customs. Team personnel selection process should pay attention to:
1, the team has just been formed, do not have to expect a step to achieve perfection, with the long is the premise of the potential, willing to learn is the basis of cooperation; team operation, in the friction in the continuous learning, gradual upgrading and to achieve mutual recognition, *** with the struggle;
2, the key position manager can not be a momentary vacancy, especially housekeeping, catering, marketing, Human resources, finance, engineering, etc., to choose professional skills, experience enough personnel. Single skills beyond the general manager of the managers to join the team, such as proper management, but will enhance the overall strength of the team, creating a good learning space. 3, the position should be arranged reasonably, each post can only choose a responsible person (special positions can be arranged to assist a person).
3, vision establishment
Vision shows the enterprise's goals, nature and norms, the team's vision, is held by the team members of the *** with the dream and expectations. In the establishment of the vision, do not impose the general manager or owner of the personal vision of the team, such a vision can only result in obedience or compliance, rather than heartfelt recognition, and will not have the initiative to cooperate with the efforts. To guide, encourage team members to set personal vision, personal vision to share with everyone, and personal vision and corporate vision integration, and ultimately brought together for the team, the enterprise *** with the vision; personal vision only with the integration of corporate or team vision, consistent, there is the possibility of realization and achievement. The development of enterprises, in different periods, the vision also has its own focus. For example, to "make the hotel into a domestic (provincial) brand hotel" the pursuit of quality and development; hotel to "integrity management", we must show the way of governance; team members work together to manage the hotel, "business happy! The situation of "happy operation" has become the working atmosphere that we all value. With the vision, the team has a goal and direction, it is to guide the team to carry out the work of the beacon light.
4, creating the spirit
Team spirit is the soul of the team, is the team's unique will and style. Successful team, members of mutual trust, mutual understanding, environmental harmony, comfortable, work especially passionate, the advantages of each member will play just right, which is actually a team spirit, strength and charm.
Team building at the beginning, to consciously cultivate this spirit, in order to achieve mutual support, respect and tolerance, understanding, trust and *** glory; for example, the hotel's front office and guest rooms, catering front and back of the field of management personnel, they have their respective duties and tasks, but from the point of view of operation and management, but also more than other sectors of the many inseparable business transactions, therefore, the hotel management Authorities should take the initiative to create opportunities for them to set the function, goal setting, sales measures, service quality, assessment and supervision and control, etc. together to discuss, *** with the creation of a collaborative atmosphere. Team cohesion and team morale should also rely on cultivation. The team to set up rules, and strictly abide by; team members to achieve barrier-free communication channels, team leaders to grasp the ideas of each member, good at guiding its members will be a close combination of personal pursuits and the team's vision to achieve the same goal; to try to meet the reasonable requirements of team members, the scientific use of incentives will help to enhance the team's team spirit, the team's morale.
5, the implementation of training
Team formation, the need for a period of familiarity, integration, the best way is through appropriate training to complete. Management team after the formation of training, it is recommended to start from the following aspects: A, corporate strategic concepts, B, business operations and standards, C, corporate management system, D, industry cutting-edge theories and applications, E, marketing trends and local counterparts in the business situation, F, the surrounding tourism resources and folklore, G, the hotel's human resources management, H, the hotel's financial base management and the use of I, the star-rated standards and green hotel standards and the use of the comparison, J, the star-rated standards and the green hotel standards and the use of the comparison, J, the star-rated standards and the green hotel standards and the use of the comparison. Green Hotel standards and their application, J, the development and application of safety management, K, the establishment of corporate culture and build. After the initial effective training, can make the newly formed team members as soon as possible to understand the hotel, clear requirements, to help them smoothly into their respective positions, and efficiently carry out their work. Team management
1, the leader
The leader of the team should be moral and talented. A good leader needs to have the following three capabilities:
(1) vision. Successful managers, both the work to be completed today, more clear tomorrow's task, and know how to inspire and lead the team to the goal; such a leader, the work has a goal, do things in an organized manner, do have a passion for the future in their mouths is always very beautiful, very clear, very tempting; follow such a manager, the team members will continue to feel the pressure, motivation, cooperation, and competition.
(2) Leadership. Good leaders in addition to a certain degree of professional skills and management awareness, it is more important that things do not panic, quickly come up with measures and solutions to the problem. One of the special needs of managers to pay attention to is the difference between managers and leaders, management is more control and supervision; leadership is more focused on integration and influence, understand the way and can be used freely, only for good managers.
(3) Innovation. For an enterprise team, innovation can slow down the vitality, enhance competitiveness, and improve work efficiency. Innovation is first of all thinking to innovation, innovation to have knowledge, application, innovation is more dependent on self-awareness, continuity. Continuous innovation, can continue to progress and breakthroughs.
2, goal management
In hotel management, the implementation of goal management can integrate the strength of the team, enhance the hotel's executive force, quickly and effectively achieve the established goals. Goal management can be applied to the stage of the work to achieve the target, but also can be applied to the annual business management.
Taking the annual management as an example, the process is: based on the scientifically set hotel annual overall operating profit targets, the hotel should be launched in the annual operating objectives, cost control targets, cash flow guarantee amount of large quantitative indicators; after repeated demonstration of decomposition to the relevant departments. Departments according to the hotel under the operating targets, cost control targets and operating profit targets, and then subdivided into monthly targets should be completed. Such management, clear objectives, clear measures, simple operation, assessment of cash, team members and hotel staff will spontaneously focus on management, support management, and even for local interests at the expense of personal interests, is conducive to inter-team collaboration and cohesion, team training and building.
3, communication platform
Communication is the medium of team coordination and channels, through communication can be clear goals, unity of thought; through communication can eliminate contradictions, enhance understanding; through communication can feedback information, create democratic harmony; through communication can be arranged to take action, efficient work. Mastery and proper use of communication can promote team building, play a normative, assimilation, influence role. Leaders in the use of communication means, should pay attention to: communication culture to advocate and create; communication channels should be established and open; communication system should be introduced and implemented. Communication should pay attention to the time, place, way, communication to reflect the two-way, sincere, respect, communication to be prepared and purposeful and so on. Many hotels of all kinds of meetings, up and down, between the level of individual conversation, general manager of the mailbox set up and feedback announcement, the general manager of the day of the reception of the adherence and timely processing, afternoon tea staff seminars, themed competitions and fellowship activities, etc. are for the communication. Poor communication leadership is not a good leader, do not attach importance to communication platform to build its development is bound to be difficult.
4, incentives
Leaders should know, learn to appreciate and openly, timely praise around colleagues and subordinates, appropriate authorization to members of the trust, are very effective incentives. Different incentives used in different times and objects to be effective. Leaders should grasp the timing, according to the different, master the way, pay attention to the effectiveness of incentives, in order to enhance team cohesion, retention of talent, play the potential, *** seek development, *** with the progress.
5, scientific authorization
Authorization, refers to the superior to the lower level of authority, and require the lower level in the scope of the implementation of a management tool. Emphasis on scientific authorization, that is, before the implementation of authorization should be clear about several principles and do the relevant preparatory work: 1, choose the right person, timely authorization; 2, moderate authorization, and at the same time clear powers and responsibilities; 3, advance training, to ensure the effectiveness of authorization; 4, control assessment, to achieve effective management; 5, authorization level by level, so that a culture; authorization management is the team after a period of time after the friction, the hotel owner or the hotel Leaders have the ability to pursue the subordinate managers of an incentive to enhance the management of the way, is successful, wise managers of the inevitable choice.
6, efficient execution
Execution, is the implementation of the planned things; execution, is the ability to implement the implementation of the process of strength, height, speed to meet the requirements. Management depends on the implementation, the lack of implementation, the hotel system is virtually non-existent, no implementation, management will not be implemented, become empty talk. Discuss and strengthen the implementation of the first to ensure that the team and members of the implementation of the power, implementation of the ability to formulate the implementation of rules and systems, strict organization and implementation.
Hotel leaders in the cultivation of efficient implementation of the team, can be strengthened from the following aspects: 1, efforts to make their own instructions correct, concise, clear, so that subordinates understand the requirements and intentions; 2, planned to cultivate subordinates' way of thinking and work standards, to develop good working habits, reduce the occurrence of errors; 3, the correct guidance, looking for the right time and way, timely, skillful subordinates Know their own shortcomings and suggestions for improvement, so that they know the shortcomings and efforts. Leadership of subordinates to constantly create pressure, constantly raise the requirements, so that subordinates will always feel the goal of moving forward, there will always be endless things to do, subordinates can continue to rise up and move forward, the leadership only to show its ability and charisma, the team will be more cohesion and competitiveness; 4, targeted organization of training and learning to help subordinates to absorb the nutrients, to master the experience of reference to solve the auxiliary implementation of the enhancement of the power. Sublimation of the team
Hotel management team running to a certain stage, the owner or the hotel leadership should consider how to enhance the team's problem; and the team's enhancement, the main thing is to grasp the organization of the learning team to guide the creation and development of the corporate culture of the two major themes.
The organizational guidance of the learning team requires hotel leaders to systematically and purposefully lead members to work together. Leaders themselves should be thoughtful, cultured, pursued, love to learn the example; through its guidance, communication and other ways to make team members feel the importance of learning and urgent. Aware of the successful people need to study uninterruptedly; understand that resources will always be depleted, the only way to learn to ensure sufficient nutrients; know to innovate, to go beyond, and only learn hard to be successful; learning once a team member's conscious behavior, the leader only needs to guide the process, timely organization of thematic, purposeful exchanges and seminars to achieve the knowledge of the **** enjoyment, *** with the aim of improving can be. Learning to that realm, that is, a kind of enjoyment, a pursuit, the team is therefore always alive.
Corporate culture covers the enterprise's behavioral culture, institutional culture, material culture and spiritual culture, different corporate culture, marking a different focus and pursuit of the enterprise, affecting the construction of the management team and build; similarly, the management team's vision and the spirit of the corporate culture are inextricably linked. A good corporate culture can promote harmony among the team, enhance the team's fighting force, cohesion, and is conducive to the development and construction of the management team. Is the soul of the enterprise, the spirit of the enterprise, is the highest realm of management, is the heart of the enterprise in the form of expression; but only to get the team *** with the confirmation, will play out its unique charm and role.