1. Who should I talk to about the dispute over the refund of fees by educational institutions?
Infringement disputes over refund of fees by educational institutions shall be complained to consumer associations and market supervision and management departments. The so-called consumer complaints refer to the written or oral objections, propositions and requests that consumers put forward to solve problems due to disputes with operators in the process of purchasing and using goods or receiving services due to their daily consumption needs.
Legal basis:
Interim Measures for Handling Complaints and Reports in Market Supervision and Administration Article 25 Reports shall be handled by the market supervision and administration department at or above the county level where the reported behavior occurs. Where laws and administrative regulations provide otherwise, such provisions shall prevail.
Article 26 The dispatched offices of the county-level market supervision and management departments shall handle reports in the name of the county-level market supervision and management departments within the scope of authority determined by the county-level market supervision and management departments, except those authorized by laws, regulations and rules to do so in the name of the dispatched offices.
Twenty-seventh reports to e-commerce platform operators and e-commerce operators who sell goods or provide services through self-built websites and other network services shall be handled by the market supervision and management departments at or above the county level where they live.
Reports from operators in the platform shall be handled by the market supervision and management departments at or above the county level where they actually operate. If the market supervision and management department at or above the county level in the domicile of the e-commerce platform operator receives the report first, it may also handle it.
Twenty-eighth reports of illegal advertisements published by radio, film, television, newspapers, periodicals, the Internet and other mass media shall be handled by the market supervision and management department where the advertisement publisher is located. If it is difficult for the market supervision and administration department where the advertisement publisher is located to handle the reports of advertisers and advertising operators in different places, it may transfer the reports of advertisers and advertising operators to the market supervision and administration department where the advertisers and advertising operators are located for handling.
If the market supervision and management department where the advertiser is located or where the advertising operator is located receives the report first, it may also handle it.
Reports of illegal Internet advertisements published by advertisers themselves shall be handled by the market supervision and management department where the advertisers are located.
Twenty-ninth received a report of the market supervision and management departments have no right to deal with, it shall inform the informants directly to the market supervision and management departments have the right to deal with.
Thirtieth more than two market supervision and management departments for handling authority disputes, should be resolved through consultation within seven working days from the date of the dispute; If negotiation fails, it shall be reported to the market supervision and management department at the next higher level in conjunction with the designated handling organ.
Second, what rights do consumers enjoy?
The law stipulates nine rights of consumers. Under the protection of law, consumers have the right to do certain behaviors or ask others to do certain behaviors. The nine rights of consumers are: the right to safety, the right to know, the right to choose independently, the right to fair trade, the right to claim compensation, the right to association, the right to acquire relevant knowledge, the right to respect personal dignity and national customs, and the right to supervise.
For example, consumers' right to safety is divided into personal safety right and property safety right. When consumers buy, use and accept services, the first consideration is the health and safety factors of goods and services, and they don't want to get sick, injured or even life-threatening because of health and safety problems. Property safety not only refers to the safety of the goods or services purchased or used, but also includes the safety of other properties other than the goods or services purchased or used. As long as the personal and property safety of consumers is damaged in the process of purchasing or using goods or receiving services, consumers have the right to claim compensation.
In our daily life, the training course belongs to the legal business subject, but the operation must be in compliance. If the cram school does not follow the formal process, the relevant administrative departments will manage it. For example, if there is a dispute over the refund of fees in an educational institution, you can complain to the consumer association.