Hotels are commercial organizations that provide users with safe and comfortable spaces for a short rest or sleep. Only by summarizing can there be progress and improvement, and summarizing is also a job of constantly improving quality and business skills. Whether you are looking for or preparing to write How to Write the Monthly Summary Report of Hotel Cleaning Foreman, I have collected relevant information below for your reference!
How to write the monthly summary report of hotel cleaning foreman? 1 Over the past year, under the correct leadership of my colleagues, with their active support and efforts, I was able to be strict with myself, better perform the duties of a foreman, and successfully complete the task, which was affirmed by the leaders and praised by my colleagues, and gained a lot.
First, in the cashier's work, constantly improve their level.
As a cashier foreman, the cashier is the first. Only when the professional level is high can we win the support of our colleagues and take good care of the people below. Although I have been working as a cashier for three years, I have made some achievements, but these achievements are still not enough. With the development of supermarkets, new requirements are put forward for our cashier's work. Through study, I can always master computer operation technology first, and always give guidance to the following comrades.
Second, do a good job in guiding employees.
Although the foreman is not a big leader, he also manages a bunch of people. It was the leader who asked me to undertake this important task. Therefore, at work, I always have strict requirements for them. No matter who violates the discipline, I will not tolerate it. It is precisely because I can be strict with myself, manage boldly, and take care of the employees below in class. At work, I often hear some supervisors around me complain that they are busy with their work, and there are always endless things to talk about. Here, talk about how to be a foreman.
(1), ability
As a foreman, you must master certain professional knowledge and ability. With the continuous improvement of your management position, the importance of professional ability will gradually decrease. As a grass-roots supervisor, your professional ability will be very important. What you want to achieve is that you can directly guide and represent the actual work of your subordinates. The source of professional ability is nothing more than two aspects:
1 from books, 2 from practical work. In practical work, you need to learn from your supervisors, colleagues and subordinates. "Don't be ashamed to ask questions" is the attitude that every supervisor should have.
(2), management ability
For a foreman, management ability corresponds to professional ability. When your position requires more majors, relatively speaking, you need less management skills. On the contrary, the higher your position, the higher the requirements for your management ability. Management ability is a comprehensive ability, which requires your command ability, your decision-making ability, your communication and coordination ability, your professional ability, your work distribution ability, and so on. Management ability comes from books, but more from books. Therefore, to improve your management ability, you need to constantly review your daily work and sum up your work with your head.
(3), communication skills
The so-called communication refers to unblocking each other's opinions. This kind of communication includes two aspects, inter-departmental communication and intra-departmental communication (including your subordinates, your colleagues and your superiors). Is a whole, the department you lead is a part of the whole, and it is bound to contact with other departments, so communication is essential. The purpose of communication is not who wins or loses, but to solve problems. The starting point of solving the problem is the interests of the company, and the interests of the department are subordinate to the interests of the company. Communication within the department is also very important. As a supervisor, you need to know, master, guide, assist and care about the problems in subordinates' work, their dynamics and even their lives. On the contrary, for your supervisor, you should take the initiative to go, and reporting is also a kind of communication.
(4), cultivate the ability of subordinates
As a foreman, training subordinates is a basic and important job. No matter how big you lead, remember that the unit you lead is a whole and use the strength of the team to solve problems. Many supervisors are reluctant to hand over some things to their subordinates for good reason. Give it to a subordinate and tell him that you may not understand what you say, you need to repeat it, and then check it. Instead of this, it is better to do it yourself quickly. But the point is, if this goes on, you will always have endless things to do, and subordinates will always do what you think can be done well. It is an important duty of the supervisor to let subordinates know, do and teach them to do things. The strength of a department is not the strength of the supervisor's ability, but the strength of the work of all subordinates. Sheep can lead a group of lions to easily defeat a group of sheep led by lions. As a supervisor, the important duty is to turn subordinates into lions, not to turn themselves into lions.
(5), work judgment ability
The so-called work ability, personally, is essentially a kind of work judgment ability, which is very important for all working people. To cultivate a person's judgment ability, we must first have a straightforward mind, or good quality, which is the basis of work judgment. For the right and wrong of the world, we can have a correct judgment and distinguish between right and wrong. Secondly, as a supervisor, you should have a clear judgment or decision on what you are doing, how to do it and who will do it. In fact, the work judgment ability is the synthesis of the above four abilities, and the embodiment of the supervisor's ability is the embodiment of his work judgment ability.
(6) Learning ability
Today is a learning society, today's enterprises must be learning enterprises, and each of us must be the subject of learning. There are two kinds of learning, one is book learning and the other is practical learning, which should be carried out alternately. Only by continuous learning can we make better and faster progress and keep up with the development of society. When we step into the society, we should take the initiative to learn and regard learning as a normal life. Learning should be extensive, professional, management, business, life, leisure and all kinds of learning. What matters between people in the future is not your past ability, but your present ability. But the way you study now, and your study now is the basis of your future competition.
(7) Morality
Dante has a saying: the defects of wisdom can be made up by morality, but the defects of morality cannot be made up by wisdom. For people at work, whether employees or supervisors, professional ethics are the first. It's like wealth, status and affection are all important to a person, but health is "1" and everything else is "0". As long as "1" (health) exists, personal meaning can be infinite. Professional ethics is the "1" of working people. Only with good professional ethics can the above six abilities exist, and for a company, it is a qualified talent. Professional ethics is not the same as centripetal force to the enterprise, but as an employee and a supervisor. No matter whether the company is good or not, no matter whether the position is high or low, no matter whether the salary is high or low, being responsible for one's career is a basic accomplishment and the foundation of personal development. As long as you are in the company for one day, you should ring the bell well.
These are just some personal opinions. There are still many things to do to be a good foreman. I firmly believe in one sentence: the master leads the door, and practice depends on the individual. Everything, personally, depends on yourself and turns everything into your own things.
So they all respect me and obey my management. A year later, our work was affirmed by the manager.
Third, arrange the cashier's duty and shift change reasonably.
The cashier's work is not tiring, but he must be careful, so the cashier must always keep a good attitude and vigorous energy. Therefore, when arranging several employees, I always try to let the cashier have a good rest without affecting the work of the supermarket and taking care of their specialties.
Fourth, do a good job at the first level and share worries with leaders.
As a foreman, I will never trouble the leader for the problems that can be solved at the cashier level, and I will never miss the opportunity to ask for instructions from the leader for major events in the supermarket.
This year, although some achievements have been made, there is still a lot of room for development. I believe that as long as I work hard with our cashier, I will definitely do better.
How to write the monthly summary report of the hotel cleaning foreman 2? A hectic year is coming to an end. Looking back on this year's work, I have gained a lot. The following is a summary of my work.
I. Overall review of work:
The profit of an enterprise is the first goal and the guarantee of its survival. The work of a department should also focus on the center of the enterprise. As a service department, the housekeeping department's primary task is to clean up and provide a clean, quiet, comfortable and warm rest environment for guests, but at the same time, we should also generate income and save expenses for enterprises. Over the past year, with the joint efforts of all staff and department managers, all the parts with business indicators have completed the tasks given to us by the villa leaders at last year's work meeting. While trying to generate income, we also don't forget to save money. The department will save work throughout the year and make every effort to reduce costs on the premise of ensuring the quality of work and not affecting customer service. We know that every penny saved is the group's profit.
Two, 20__ years completed the following work:
1. Learn and standardize the terms of post service, and strive to improve the quality of customer service. In order to reflect the professional quality of hotel staff, I am not familiar with the terms of service of each post and am not standardized. Among my colleagues, I learned the service language of the post in the training of the manager in charge of the group room, and then absorbed it into my own use as a language guide for my communication with guests. Since I standardized the implementation of the terms of service, my communication with customers has been greatly improved. Therefore, in any period of work, it is important to stick to good things and learn new things by reviewing old things. I will strengthen my study and application.
2. Open source and reduce expenditure, reduce costs and increase efficiency, starting from scratch. Housekeeping is the company's main income-generating department, and the cost of capital is also high. In line with the concept that saving is to create profits, my colleagues and I will start from ourselves, from scratch, and put an end to all waste, mainly in the following aspects:
① Recycle disposable low-value consumables of guests, such as toothpaste, which can be used as cleaning agent.
(2) Every morning, it is required to turn off the crossing light returning to the floor and turn it on after six o'clock in the night shift; Unplug the electric card after checking out; The implementation of the room day after day can save a lot of electricity for the company.
3. In order to do a good job in guest room hygiene and service, leaders often assess and evaluate our guest room cleaning skills and rounds. It is found that our operation is not standardized and scientific. In view of the existing problems, the employees above class level in the area held a special meeting to analyze the existing problems, retrain the employees and correct their bad operating habits. We also kept practicing in the off-season, carefully cleaned and inspected every room, and achieved certain results through examination, which improved the sanitary quality of the room and reduced the overtime of rounds.
4. The leaders adopt centralized training, special training and individual guidance training for employees, which greatly improves the hotel awareness of employees and further deepens the service concept. Smiling with voices has become the conscious action of employees. We have a vivid understanding of what personalized service is. From sensibility to rationality, the whole group has formed a good atmosphere of "all work is to satisfy customers". Thus, the pre-job training, departmental training and team training of employees have been comprehensively combed and improved from theory to practice.
Three, due to various reasons, there are some problems in my work:
1. It is easy to bring personal emotions to work. When you are happy, you are warm and thoughtful, and when you are unhappy, you are somewhat negligent. In the future, you should strive to overcome this situation in your work and truly establish the consciousness that customers are God in your mind.
2. The cleanliness of rooms and public areas needs to be further improved.
3. The service standard of each post needs to be further strengthened.
4, facilities and equipment maintenance plan is not in place.
5. Due to the thoughtlessness in hand-shift, it is considered that small problems do not need to be handed over clearly, which leads to such and such problems. If I don't know the little things, it will easily lead to big mistakes. I must take strict precautions to avoid mistakes in the future.
Four, about next year, my plan is:
1, live every day well.
2. Improve service measures to improve customer satisfaction.
3, strengthen education and training, strengthen the quality of employees.
4. Standardize management and promote the healthy and orderly development of enterprises.
5. Strengthen marketing and constantly adjust the customer structure.
6. Do a good job in individual customer sales.
7. Reasonable booking in peak season to maximize sales.
8, standardize the message service, let the guests feel our professional management level and hotel service level.
9. Learn more and enrich yourself.
Practice has proved that with the intensification of market competition, guests have more room to choose hotels. To improve the hotel's "marketing competitiveness", we must first innovate ideas, adjust business strategies and policies in time, optimize the design of our own products, make the strategy innovative and changeable, and constantly innovate business policies according to different seasons, so as to keep the room occupancy rate at a high level under the severe situation.
In the coming 20__, we will set sail again and embark on a new journey. I will set higher standards for myself, work hard and create new benefits for the company.
Finally, I hope everyone can go to a new level next year, thank you!
How to write the monthly summary report of hotel cleaning foreman? 3 20_ years passed quickly. In this year, I strictly demand myself, consciously perform the duties of _ rules and regulations and cashier foreman, and conscientiously complete every work assigned by the leaders. Now I would like to summarize my work in the past year as follows:
First, obey management and learn with an open mind.
As a cashier foreman, the most important thing is to understand your responsibilities. Under the reasonable arrangement of the leader, you should work hard to complete the business assigned by yourself and study business knowledge seriously. Whether it's the cashier at the front desk or the cashier in the restaurant, everything you say and do must meet the standard of _. Keep in mind the cashier's duty requirements and work discipline, accept the criticism of leaders and suggestions of employees with an open mind, persist in learning from leaders and colleagues, learn from the strengths of others, and strive to enrich themselves.
Second, pay attention to details and service first.
Our job is to face the guests directly, and the cashier is the last link of the whole job. As cashiers, we should bear in mind that the service should be 100% attentive, and we should bear in mind one sentence: service is no small matter, and everything starts with details. Just like this, more consideration for the guests will improve the quality of service. A little accumulation and progress can not only prove one's ability, but also add luster to the cashier's work. Work hard, the customer is God. Of course, it is inevitable to make mistakes in the face of guests, but we should understand the difficulties of customer service, reflect the problems to the leaders in time, and handle them flexibly on the basis of adhering to principles.
Third, respect your work and everyone.
As a cashier foreman, I told the cashier that to be a good cashier, we must have a positive, enthusiastic, active, thoughtful and patient attitude to serve every customer. Occasionally, we will encounter many unpleasant things in our work, but we must overcome them all and not have negative emotions in our work, because this will not only make us feel bad, but also affect the guests in our customer service. We meet different guests every day. Different guests have different tempers, so we should provide different services for different guests. Always keep a smile on your face when facing the guests, provide meticulous service, make the guests feel cordial, treat the guests like their own relatives, and get the recognition of the guests. This is successful service.
Fourth, make clear the goal and grasp it correctly.
Facing the cashier work, I told them to look at the work from a learning perspective, not only to do their own job well, but also to master the cashier operation process and cashier tools skillfully. There is a lot to learn. Set a direction for yourself from the beginning of your work. To what extent, you should give yourself a perfect explanation, define your goals, and make yourself more aware of what you are doing and what you need to do next.
Fifth, make persistent efforts and always achieve good results.
There are no good individuals, only good teams, and there are rewards every year. 20_ Here we are. I firmly believe that under the leadership of our leaders, we will unite as one and usher in a great leap year. The above is my personal summary, and I hope the leaders will give me more valuable opinions.
How to write the monthly summary report of hotel cleaning foreman? Since I was transferred to the property management office as the foreman manager of the property department this year, I have worked hard to adapt to the new working environment and post, studied with an open mind, worked hard, fulfilled my duties and successfully completed various tasks. The property management of our campus has made brilliant achievements. The following is my work report:
First, consciously strengthen study and strive to adapt to work.
It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.
Second, focus on their jobs and earnestly perform their duties.
(1) Do financial work patiently and meticulously. Since I took over the financial work of the management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets. First, do a good job of every incoming and outgoing account. For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management. The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements. The third is to collect service fees in time. Combined with the actual situation, on the basis of further understanding of the service fee agreement collection method, I carefully distinguish and collect and collect the service fee regularly according to the service fee agreed by Hongya Company, the owner and us. _ _ The service fee for the whole year has been paid in full. The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.
(2) actively do a good job in copywriting management. In the past six months, I have been mainly engaged in the copywriting management of office work, and I got started quickly. I mainly did the following two aspects: 1. Data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.
(3) Do a good job of greening and maintenance seriously and responsibly. The greening work of the community was given to me in June+10, 5438. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe. I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept the handover.
Three. Main experience and gains
Some work has been completed and some achievements have been made. To sum up, there are the following experiences and gains:
(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.
(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.
(3) Only by adhering to the principle of implementing the system and carefully managing the financial accounts can we fulfill our financial responsibilities.
(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.
Fourth, there are shortcomings.
Due to less work practice and lack of relevant work experience, the work of _ _ years has the following shortcomings:
(1) I don't know enough about the contents of the Property Management Service Fee Agreement, especially about some previous charges;
(2) The cost of dining in the canteen is relatively high, which is easy to grasp macroscopically and difficult to control microscopically;
(3) The greening work situation is grim, and community greening management needs to be strengthened.
Verb (abbreviation for verb) What to do next?
In view of the shortcomings in the work, in order to do a good job in the new year, we should highlight the following aspects:
(1) actively coordinate with the company and the owner to further straighten out the relationship;
(2) Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency;
(3) Managing money and accounts, and controlling current account expenditures;
(4) Do everything possible to manage the canteen and handle the relationship between cost and food;
(5) Do a good job in greening and maintenance of residential areas.