Job responsibilities of hotel security personnel (7 selected articles)
Nowadays, job responsibilities are used more and more, and job responsibilities mainly emphasize the responsibilities that should be done within the scope of work. How to formulate job responsibilities is appropriate? The following are the job responsibilities of hotel security personnel I have compiled (7 selected articles), which are for reference only and I hope to help you.
Responsibilities of hotel security personnel 1
1. Pay attention to the movements of guests in the lobby and observe carefully to ensure the safety of life and property of the hotel and guests.
2. Keep a high degree of vigilance, assist the front desk to handle the check-in or check-out procedures for guests, and prevent the guests from losing their luggage.
3. Maintain the order of the lobby. Guests who quarrel, shout loudly and run around in the lobby should immediately come forward to politely persuade and stop them, so as to keep the lobby elegant and quiet.
4. Pay attention to protecting the public facilities in the lobby, and discourage guests from knocking and damaging or lying on the lounge sofa in the lobby at will, so as to maintain a civilized environment in the lobby.
5. To prevent guests from littering, spitting, tying and sitting in the lobby, you should immediately politely discourage them if you find this situation.
6. Children chasing and playing in the lobby, or disheveled guests entering the lobby, should be discouraged in time.
7. Be extra vigilant in the middle of the night, pay attention to the vigilance, carefully observe the guests who enter the lobby after 24: 11, and ask anyone who is suspicious.
8. Don't chat with others in the lobby.
9. Don't leave your post without leave, and answer the guests' questions warmly, politely and thoughtfully. Responsibilities of hotel security personnel 2
1. Maintain the order of the gate, ensure the smooth flow of the gate, and advise non-hotel guests not to stay at the gate without reason.
2. Grasp the trends of guests entering the hotel, discourage people who are disheveled and mentally abnormal from entering the hotel, inquire politely about the guests with suspicious behavior, report the problems to the manager on duty in time, and politely ask the guests who enter the hotel late at night before they can enter the hotel.
3. Take care of the lobby security, and get to the scene as soon as possible to deal with the situation once you receive the alarm.
4. Guests wearing slippers should be politely discouraged from entering the hotel.
5. Manage the company's security facilities and appliances, and prohibit irrelevant personnel from using them.
6. Refuse disheveled people to enter the lobby, and prevent guests from littering, spitting, squatting and sitting in the lobby at will. If found, they should be persuaded to stop immediately.
7. You are not allowed to chat with waiters and irrelevant personnel in the lobby, which will affect your normal work.
8. Do not leave your post without leave. Ask the guests warmly, politely and thoughtfully to satisfy them. It is forbidden to treat them with rude words. Maintain the order of vehicles in this position, and report and dredge in time when encountering unexpected situations and other reasons such as traffic obstruction, and make records.
9. Be responsible for arranging the parking of vehicles coming to the hotel and explaining the parking requirements and regulations to the guests.
11. Park vehicles in strict accordance with the designated parking areas and keep the lanes clear.
11, the duty officer is responsible for managing the vehicle safety to prevent theft; If you find that the door is not closed or valuables are left in the car, you should report it to the duty manager and take care of it.
12. Those who pull business, ride bicycles, take photos or set up stalls at the entrance of the hotel should be dispersed. It is required to patrol all floors. If anyone or anything suspicious is found, it should be inquired politely and controlled well. It is forbidden to enter guest rooms and internal rooms without reason.
13, strictly perform their duties, timely discover the signs of accidents and fire hazards, and ensure the safety of the hotel and others.
14, strengthen the patrol of key areas and key parts, and handle or report suspicious situations to superiors as appropriate.
15. Always check the fire-fighting equipment, fire exits, signs and fire doors to ensure that the facilities are in good condition.
16. In case of emergency, handle it as appropriate and report it in time.
17. After 22: 31 every night, we should check the situation of visiting guests layer by layer and make registration for future reference.
18. In case of alarm or fault, find the area and parts in time, and immediately notify the patrol personnel to check and repair.
19. In case of fire, notify the relevant personnel and departments in time according to the alarm procedures specified by the hotel.
21. When there is a fire, you can get to the scene quickly, start and use all kinds of equipment accurately and quickly, and calmly assist the leaders to organize self-help work.
21. Take the initiative to pull the door for guests, transport luggage, and answer guests' inquiries at any time. Job responsibilities of hotel security personnel 3
1. Compared with the security work of other units, hotel security work is much more complicated. To do a good job in hotel security, hotel security guards should be clear about their post responsibilities.
2. Maintain the traffic order at the gate, guide vehicles and pedestrians to pass by, ensure the safety of vehicles and pedestrians, and make the front of the gate unobstructed.
3. Be on high alert. If you find mental patients, disheveled people and suspicious people, you should resolutely stop them from entering and strictly manage the first day.
4. Be polite to the guests who come to the store, and welcome them whether they come on foot or by bus. For the guests who come by bus, we should assist the disaster greeting staff to take care of the guests and get off the bus. If a guest asks to park his car in the parking lot, he should be guided to a proper place to park. If there is no parking space, he should explain it clearly to the guest or driver and introduce the guest to park his car in the nearby public parking lot.
5. When there is a tour group staying in the hotel, if it is necessary to clear the lunch lane or welcome the team, clear the driveway and parking position ten minutes before the guests arrive at the hotel, and make good safety preparations for welcoming the tour group.
6. Guests who enter the hotel with dangerous goods, inflammable and explosive articles should be advised to hand them over to the security department for safekeeping.
7. Send farewell to the guests who have left the store and welcome them to come again next time. Inquire politely about the guests who leave the store with big items: release the luggage that becomes the guest's and help the bellboy to load the luggage into the car.
8. Security guards should constantly study and delve into their business, and be good at making judgments according to the characteristics of hotels, so as to improve their work quality.
9. Dress neatly, be full of energy, behave with fire, be warm and polite when asking the lawyer, and be punctual, so as to satisfy the law. It is forbidden to treat guests with rude words.
11, security guards should do a good job in front of the alert, especially at night. Wen pays attention to the safety of vehicles and pedestrians. When there are many people, he should pay attention to preventing theft, preventing troubles and fights in front of the door for several weeks, dredging traffic and ensuring the safety in front of the door. Responsibilities of hotel security personnel 4
1. Maintain the order at the door and ensure the smooth flow of the door.
2. Check and supervise the access of employees. If employees leave the store with company property, they should be dealt with according to the regulations. Take good care of the company's goods to ensure that they are not lost. At the same time, take into account the warehouse and garbage in and out.
3. Before getting on and off the bus, the guests take the initiative to open the door for the guests and be polite.
4. Grasp the trends of guests coming in and out of the company, and make polite inquiries about guests with suspicious behaviors. Report the problems to the manager for investigation in time.
5, found that the staff on duty from the main entrance to stop in time and ask the reason to go out, in case of accidents.
6. Be responsible for the normal working order of the main entrance. Ensure the cleanliness of the health area. Register the vehicles in front of the door and be responsible for the safety of the vehicles.
7. Knowing the tasks and requirements of this post, you must be familiar with the internal equipment, facilities, plane distribution and fire fighting equipment. And regularly led by the manager, each team member to participate in the safety inspection.
8. Assist in handling large-scale guest complaints of the department. Assist the personnel on duty in the reception desk and locker room to deal with the problems during the duty.
9. Maintain a high degree of vigilance, and immediately respond to suspicious situations and deal with them decisively. Maintain combat effectiveness.
11, responsible for other matters assigned by the manager and the superior business department. Job responsibilities of hotel security personnel 5
1. Under normal circumstances, they will stand in the designated position at the entrance of the lobby in a vertical way, and they can make mobile inspections in the lobby within a proper time. They should be neat and energetic, be polite, standardized in language, respond appropriately and show high quality.
2. When customers find it difficult to get in and out of the lobby or to the elevator with heavy objects in their hands, they should take the initiative to provide help.
3. The lobby is the only place for guests to enter and leave the hotel. You must always pay attention to the guests' every move, carefully observe the guests' actions, and deal with problems in time when found. For example, the luggage and other articles of the guests should be prevented from being replaced or stolen by others, which will have a bad influence.
4. Maintain the normal order of the lobby, gently persuade and stop the individual who quarrels, makes noise and runs around in the lobby, and keep the lobby elegant and quiet.
5. Pay attention to protecting the facilities in the lobby. Guests are not allowed to paint, take photos, knock or damage them at will. They are not allowed to sleep in the lobby lounge. Taxi drivers are not allowed to enter the lobby to solicit customers.
6, strictly control the first level, be on high alert, and prohibit disheveled people from entering the hotel when mental patients are found. For example, men wear vests and slippers; Sales promotion, merchandise peddling or other idle personnel are not allowed to enter the hotel; Guests are forbidden to bring lunch boxes and pets into the hotel (except in special circumstances).
7. Be extra vigilant in the middle of the night to prevent criminals from doing damage.
8. Guests who enter the store with dangerous goods, inflammables and explosives should be advised to hand them over to the Security Department for safekeeping.
9. Hotel employees are not allowed to go in and out through the main entrance. If anyone goes in and out through the main entrance, they should be detained. Check their work department and name, submit them to their department for education, and be responsible for their review. If they don't change repeatedly, they can report this person's situation to the Human Resources Department.
11. Maintain the traffic order at the entrance of the lobby, guide the driving of vehicles and pedestrians, ensure the safety of vehicles and pedestrians, and make the entrance unobstructed;
11. Be polite to the guests who come to the store, and welcome them whether they come on foot or by bus. For the guests who come by bus, help the usher to take care of the guests to get off the bus. If the guests request to park their cars in the parking lot, they should be guided to a proper place to park. If there is no parking space, they should explain clearly to the guests or drivers and introduce them to park their cars in the nearby public parking lot.
12. When a tour group enters the store, it is necessary to clear the driveway or arrange a welcome team, and clear the driveway and parking position ten minutes before the guests arrive at the hotel, and make good safety preparations for the welcome tour group;
13. Welcome the departing guests to come next time, inquire politely about the departing guests with big items, release the luggage that is really a guest, and help the bellboy to load the luggage into the car;
14, trucks, motorcycles, bicycles, and other vehicles are prohibited from entering or parking (except postal vehicles)
15, coordinate with each post and keep the lanes clear. Responsibilities of hotel security personnel 6
1. Familiar with public security and fire fighting business knowledge;
2. Strictly check to prevent other people from entering the hotel;
3. Strictly implement the system of receiving visitors. Anyone who enters the hotel to contact with work and business personnel must follow the procedures of receiving visitors;
4. Supervise employees to wear badges to enter and leave the hotel, and supervise hotel employees to check in and out;
5, do a good job of foreign vehicle registration;
6. prevent employees and guests from bringing dangerous goods into the hotel without authorization;
7. Check the articles brought by employees according to the requirements of the employee handbook;
8. Write the duty record, do a good job of hand-over seriously, and do a good job of health in the duty area. There must be a special report for important situations;
9. Provide escort service when necessary;
11. Maintain the order of the lobby and maintain the elegant and civilized environment in the lobby;
11. Take good care of the public facilities;
12. Prevent the mentally ill, the ragged and the disheveled from entering the hotel;
13. Pay attention to tracking and asking people who have no clear target, take measures in time when suspicious circumstances are found, and pay close attention to people who enter and leave the hotel after zero;
14. Assist the security foreman in investigating and handling complaints;
15. Correcting and controlling those who misbehave together with the security foreman;
16, politely answer the guests' inquiries, show the way, and help the old, the weak and the sick;
17, master the general situation of the hotel, important meetings, banquets and other activities, and strengthen the patrol of relevant areas;
18. Check the safety of key parts of the hotel, such as dressing rooms, public places and emergency exits;
19. Check the implementation of safety management in all departments;
21. Check the operation of various facilities and equipment, take effective measures in time when problems are found, protect the site and report in time;
21. Be familiar with all emergency procedures of the hotel, the distribution of fire-fighting equipment on each floor, and the use of fire extinguishers, and put out fires in time and report them quickly;
22, earnestly do a good job of inspection records, succession;
23. Complete other tasks assigned by superiors. Responsibilities of hotel security personnel 7
1. Under the leadership of the manager of the security department, assist hotel leaders to educate employees on law popularization, law-abiding and "four precautions" and help hotel departments to establish and implement safety precautions.
2. assist the security department to set up various departments' security teams, clarify their responsibilities, do a good job in hotel security, and put an end to all kinds of unsafe factors.
3. assist the personnel department to educate and deal with those who violate the store rules and regulations. Understand the characteristics of security work in this hotel, be familiar with the situation within the scope of security, and properly arrange the positions of security personnel.
4. do a good job in safeguarding the personal and property safety of the guests, arrange the key protection work of important guests, and put an end to unsafe factors.
5. Notify the security guards of the occurrence of special events, so that they can accurately perform their tasks on duty.
6. Check the clothes, appearance and manners of the security guards when they are on duty, so as to leave a good impression on the guests and other employees.
7. reiterate the working procedures to the security guard at least twice a week.
8. patrol the post every hour to ensure the safety around and the work efficiency of the on-the-job security guard, and supervise the security guard to complete the task successfully.
9. In case of major accidents and incidents in the hotel, be calm and report to the security manager in time, and pay attention to protecting the site.
11. In case of emergency (such as fire, etc.) in the hotel, people and materials in the hotel should be evacuated quickly, and the personal safety of the guests should be protected during the evacuation, and attention should be paid to theft prevention.
11. Organize and arrange personnel to assist the Finance Department in collecting and delivering money, and take safety precautions.
12. Evaluate the performance of security guards every month and report to the manager. ;