Life is like a blink of an eye. Inadvertently, new jobs and challenges will come. Make a good plan and make yourself a more competitive person. What kind of plan is a good plan? The following is the personal daily work plan of the hotel compiled by Xiaobian for everyone. If you like, you can share it with your friends around you!
how to write the hotel's personal daily work plan 1
With the in-depth understanding of the company's situation and my own growth, I made the following plans for the work of the Human Resources Department in-
1. System construction
Strive to complete the preparation of the qualification system for each department before March, including: job description (post responsibility system) and job requirements. The post qualification system is the basic data for the recruitment, assessment and salary setting of human resources departments, which is very critical. If this system can't be copied from other enterprises, we must communicate with the heads of various departments to formulate a qualification system that conforms to the actual situation of the company and can be used continuously.
2. Recruitment
At the beginning of the year, the company's personnel quota and quota were established, and the staff in the overstaffed departments were cleaned up to reduce staff and increase efficiency. After this work is completed, the personnel department should control all departments in strict accordance with the establishment and the salary budget of the department. At the same time, make good use of various recruitment channels to ensure the company's demand for talents.
III. Training
1) In order to cooperate with the development of performance management, it is planned to train the company's employees above the director level in October or February-. To sum up, the reason why the assessment work was not carried out well in 2111 is that most department managers in the company don't understand performance management. Without their cooperation, it is empty talk to do the assessment. At present, the teaching plan is being compiled and will be reported to Mr. Lin before the year.
2) Make an annual training willingness survey for middle managers years ago, arrange the participants for the training according to the needs of managers and the actual situation of the company, and make clear the training purpose of the participants before the training. The personnel department pays attention to the application degree of the training content, and effectively combines the training with the assessment, so that the training can really achieve the effect and spread from point to point.
3) After participating in the training class, the company's trainers must come up with training lesson plans and plans within 3 days, and conduct internal training for different personnel in different courses to ensure the improvement of the company's comprehensive level. The personnel department is responsible for investigating the training feedback and giving truthful feedback.
4) We can organize the middle-level company to participate in some outdoor development training in-to exercise and strengthen the team consciousness of the middle-level company through outdoor activities.
5) When the company sends staff to participate in the training, it can build an echelon of employees. When the manager of the department goes out to participate in the training, an assistant is appointed to handle the daily affairs, which can not only exercise the ability of the employee, but also improve the enthusiasm of the employee and gradually reserve talents for the development of the company.
IV. Assessment
Assessment is linked to the company's business objectives, extending from the general manager level down step by step. The deputy general manager and the higher level sign the quarterly target responsibility letter, and the supervisor and the higher level sign the monthly target responsibility letter, covering business indicators, cost indicators, phased task indicators, etc., which are signed one by one according to the actual situation of each department. After the end of the assessment period, the financial department provides data, and the personnel department implements the assessment, so as to control the process, feed the assessment back to the company's top management in time, and coach all departments to conduct performance interviews and find out problems, so as to help departments realize communication, so as to facilitate the development of the next work and clarify the next work objectives, thus promoting the completion of the company's overall goals.
V. Salary
It is planned to implement the functional salary system in-,using the salary system as a means to adjust the enthusiasm of employees and enhance the cohesion of the company. The specific salary design scheme needs to be improved, and it is not detailed now, but it will strictly control the process according to the company's budget, and make a scientific analysis of the total monthly salary to achieve management before and during the event.
How to write the hotel's personal daily work plan 2
In order to strengthen the hotel service quality management and improve the overall competitiveness of the hotel. In order to ensure that the service quality inspection can be effective and the rectification work can be actively implemented, the quality inspection regulations are formulated as follows:
1. Hotel quality inspection organization network
The hotel quality inspection team (referred to as the quality inspection team) is composed of a leading group and a working group, which is responsible for the inspection and supervision of the service quality and work quality of all departments in the hotel, and puts forward rectification opinions for follow-up assessment.
(1) leading group: group leader: general manager. Deputy Head: Deputy General Manager. Team members: chief financial officer, assistant general manager, assistant general manager, manager of quality inspection and training department, and lobby manager.
(2) working group: group leader: deputy general manager. Deputy team leader: manager of quality inspection and training department and lobby manager. Members: Executive Chef, Engineering Manager, Housekeeping Manager, Deputy Director of General Office, Personnel Manager, Chinese Restaurant Manager, Western Restaurant Manager, Assistant Lobby Manager.
ii. scope of hotel quality inspection items
scope of hotel quality inspection items: project scope.
1. General requirements (including the implementation of management systems and norms and the quality of employees).
2. Front office (including switchboard, reservation, check-in, luggage service, wake-up call, checkout, maintenance and sanitation of business center and front office).
3. Guest rooms (including housekeeping service, turndown service, laundry service, mini-bar service, guest room maintenance and cleaning).
4. Catering (including buffet breakfast service, dinner service, lobby bar service, food delivery service, maintenance and cleaning of catering area).
5. Public * * * and backstage area (including the surrounding environment, maintenance of elevator hall in staircase corridor, public toilet and backstage area).
6. Other services (including conference and banquet service, gym, swimming pool and dressing room).
III. Operation mode of hotel quality inspection
Operation mode of hotel quality inspection:
(1) Working principle of hotel quality inspection team:
Principle 1. Personnel participating in quality inspection should be conscientious and responsible on the premise of being familiar with Interpretation of Classification and Evaluation of Tourist Hotels, and take the principle of seeking truth from facts as reference, and refer to Interpretation of Classification and Evaluation of Tourist Hotels and other hotels.
2. If there are questionable events or inconclusive contents in the quality inspection, they should be truthfully recorded on the quality inspection form, and personal opinions should be put forward.
3. during the quality inspection, record the work of hotel leaders immediately? .
(2) Operation mode of hotel quality inspection:
Operation mode of hotel quality inspection:
1. Conduct regular inspection once a week, and the participants shall be determined by the leader of the quality inspection working group, and a two-week quality inspection report shall be issued; Check once every two months, led by the quality inspection team leader? The person in charge of the security department and the engineering department or the personnel designated by the department and relevant personnel shall attend to conduct a comprehensive inspection of the hotel's safety facilities, equipment and maintenance, and designate the personnel of the inspected department to make on-site records and issue quality inspection reports, which will be summarized and checked by the quality inspection working group; Spot check once every quarter, invite members of the hotel quality inspection leading group or invited experts from the industry and tourism bureau to spot check the hotel together with the hotel quality inspection working group, and issue professional reports.
2. During quality inspection, the department should send service personnel to be inspected at the scene together with the quality inspection working group.
3. For the problems found in the inspection process, the leader of the quality inspection team should designate personnel and the accompanying personnel of the inspected department to make detailed records, so as to facilitate the inspected department to investigate the causes of the problems.
4. after summarizing the inspection results, the quality inspection team will fill in the quality inspection report for the problems and send it to all departments.
5. The managers of all departments fill in the corrective measures and corrective time on the quality inspection report, and then sign it for confirmation, and the quality inspection report will be fed back to the quality inspection team.
6. The quality inspection team rechecks according to the rectification plan and results in the quality inspection report, and feeds back the results to the quality inspection leading group for review.
7. if the department fails to feedback the results in time or refuses to rectify, deal with or repeat the same problem, the quality inspection working group will ask the hotel to report it at the regular administrative meeting, and make corresponding economic assessment for the person in charge of the department as appropriate.
8. If there are any controversial issues in quality inspection, they shall be reported to the hotel quality inspection leading group for coordination and handling, and decide whether to punish them according to the situation.
(3) hotel quality inspection channel:
hotel quality inspection channel: quality inspection channel: a, direct inspection; B, duty record; C. Feedback from other people or departments; D, guest complaints; E, guest opinion form, etc.
How to write the hotel personal daily work plan 3
With the understanding of the nature of the office work and the grasp of the service law, the office has better adapted to the company management rhythm in the 21-year work and fully played the role of general manager office. In 21-2118, the office will continue to adhere to the idea of cooperation and coordination, and do a good job in management guidance and logistics support. While further standardizing work procedures and mastering service rules, we will constantly innovate management and improve performance to ensure the smooth completion of the company's key tasks in the new year.
first, carry out publicity management and give full play to the role of archives.
In view of the fact that there are few office staff and there are many emergency and temporary jobs, it is planned to merge back office and archivist positions in 21-2111. Continue to run the factory newspaper well, and take the enterprise newspaper as the position to do a good job in the construction of corporate culture. Clarify the division of work and post responsibilities, further play the role of archives and books, and actively serve the front line of production.
second, do a good job in traffic safety management and strive to improve the service level.
continue to implement the "three-fixed" vehicle management system, and extend the mature management methods such as driver mileage salary and safety allowance. On the premise of investigation and demonstration, do a good job in the annual auto insurance. In 21-2111, we will continue to strengthen the audit and control of vehicle repair and road and bridge fees, strictly manage vehicle dispatch, widen the income gap through close labor-reward relationship, and then stimulate drivers' enthusiasm for civilized driving and safe travel, so that the team work will reach a new level in 21-2111.
third, give play to the coordination function and unite the management force.
21-The annual office is intended to set up a stage and be a good platform. By giving full play to the advantages of coordination, we can improve the cooperation efficiency of departments and offices, and further cultivate and condense the management synergy of departments and offices.
in 21-2111, the office cooperated on its own, independently and successfully completed the internal management tasks, and at the same time, cooperated with the enterprise management department to do a good job in performance implementation and system revision. Taking the equipment rectification and consumption reduction and potential tapping of the East Plant as the breakthrough point, we will cooperate with the Ministry of Biotechnology to do a good job in the service of Waixiehe. Through internal publicity and public opinion guidance, unify employees' ideological understanding, stimulate employees' enthusiasm for increasing income and reducing expenses, and cooperate with the Human Resources Department to do a good job in employee training. At the same time, cooperate with the sales department to do a good job in heating publicity service, and cooperate with the finance department to complete the acceptance and final accounts of the technical transformation and capacity expansion project. Starting with improving the service efficiency of civil construction and perfecting the management procedures of odd jobs, we will actively serve the production workshop.
fourth, reduce communication costs and reduce company expenses.
21-The annual office further reduces the scope of mobile phone subsidies and communication expenses according to the annual communication expenses quota of 1.8 million yuan determined by the company. At the same time, take advantage of the opportunity of competition in the communication industry to sign a fixed monthly agreement to reduce telephone expenses. If conditions permit, we will implement the adjustment of communication tools for managers and the payment of subsidies after the expiration of the contract, and resolutely complete the cost control task of 41 thousand yuan.
5. Strictly manage civil works and reduce odd jobs.
in 21-year, the office will improve the dispatching and acceptance mechanism of civil engineering, and standardize the management of project budget and final accounts. By resolutely implementing the monthly collection system, we will resolutely reduce the amount of odd jobs and save engineering expenses to the maximum extent. We firmly believe that there is only a backbone that is not straight, and there is no team that can't lead well. As long as the supervision and management system is standardized and the company's rules and regulations are effectively implemented, the project management and cost control will certainly make great progress.
VI. Expand the extension of administration and enrich the connotation of logistics services.
take the sanitary cleaning and greening transformation of the east factory area as the starting point, and do a good job in rectifying the comprehensive office building and running toilets in the east factory area in 21-2111. Expand the extension of administrative work in terms of work scope and coverage, enrich the connotation of administrative work in terms of seeking perfection and grasping reality, so that the administrative function will undergo great changes and produce new improvement in 21-2111.
7. Serve with your heart and unswervingly do a good job in providing free meals.
Free meals are an important measure taken by company leaders when the company is operating at a loss. Doing a good job in food service is the top priority of canteen work. It seems simple to do a good job well, but there are too many variables and difficulties in actual implementation. But in the face of this work, the office has no way out. At present, the management framework of free meals has been set up, and the key is the implementation of rules and regulations. 21-annual canteen work will focus on the implementation of the system, on the basis of strict implementation of the system, carefully solicit opinions from everyone, strengthen the interaction between employees, care for each other and change hearts with each other. Unswervingly turn the concern of the leaders into the joy and happiness of the operating staff.
21-The annual office takes coordination service as the main line, and actively carries out its own work under the leadership of the company. While adhering to the three services, we should further innovate management, improve the timeliness and timeliness of work, improve the initiative of office work by grasping the law of service work, better create conditions for the completion of the company's annual objectives and tasks, and make due contributions to the company's work of turning losses into efficiency.
how to write the hotel's personal daily work plan 4
1. Development strategy of the club's catering department
1. Orientation of the department
As an important part of a private club, the catering department has a profound influence on the whole club, so it must be perfect. It must have the smoothest and most intimate "butler service", and provide the most upscale, fashionable and healthy dishes, equipped with the most comprehensive drinks and utensils. Because of its high-grade, mysterious, let many members linger, let many non-members want to go, its products have been in a leading position in the catering industry.
2. Analysis of competitors
At present, there are no real competitors, but we still take high-end restaurants and vip clubs in five-star hotels as competitors. Through irregular inspections, we can understand their latest trends and make the most wise decisions.
3. Price Positioning
It should be possible to make "Ningbo's most expensive" catering through various adjustments, increased services and research and development of dishes. By the end of the year, the words "Ningbo is the most expensive" will be hung on the wall of the clubhouse, which will promote our services, increase the trust of members and lay the foundation for the future development of catering.
4. Highlights of the catering department of the clubhouse
We have: the most professional Tan Jiacai senior chef
the most advanced and complete wine varieties
the most professional cigar room
the most distinctive and private dining box
the most popular China famous dishes
the most intimate butler service
the most elegant membership activities
As long as the company really wants to build,
Second, the management mode of the club's catering department
1. Overall assessment and management system
In management, the A management mode and flat management structure are unswervingly implemented, reducing many complicated links and making it bigger and faster.