How time flies! It's almost three months since I arrived at the company. This is a precious experience in my life. During this time, leaders at all levels have given me great help in my work and great concern in my life, which has made me fully feel the leaders' mind of "letting all rivers flow into the sea" and the heroic spirit of "not experiencing storms and not seeing rainbows". While I am in awe of * *, I am also proud that I have the opportunity to be a member of * *. During these three months, under the care and guidance of leaders and colleagues, through their own efforts, all aspects have made certain progress. Now I will report my work as follows.
First, through training and daily work accumulation, I have a certain understanding of Dafa.
In July, I met Mr. Du at the Hangzhou Senior Talents Exchange Conference. The first message I got was the introduction of the new factory album. At that time, I just felt that the enterprise was very big. After talking to Mr. Du, I feel that the boss is very approachable. I don't know much about other aspects, especially the chemical fiber industry. Through three months of personal experience, I have a certain understanding of the chemical fiber industry and companies. The concept of the company is popularly interpreted by General Du as "fifty cents", which is really appropriate. I quite agree with this idea. The company's development does not forget the feat of repaying the society, which is admirable. The company's concept of people-oriented and respecting talents is implemented in practical work, which is an important reason for Dafa's development and growth. It is really not easy to achieve leap-forward development in eleven years. Striving for the first place in the world is the ambition of Dafa, and it is also the core driving force to unite talents. Now * * plays an important role in the polyester staple fiber industry and will be more brilliant in the future.
Second, abide by the rules and regulations, work hard, and constantly improve their literacy.
The professional ethics of love and dedication is the guarantee for the smooth development and ultimate success of every job. During these three months, I can abide by the company's rules and regulations, do my job well, never arrive late and leave early for three months, complete every task enthusiastically, enthusiastically and conscientiously, earnestly perform my post responsibilities, unite my colleagues in daily life and constantly improve team spirit. A book "details determine success or failure" makes me full of pride. A positive and open-minded attitude, a good habit, a plan and timely completion are so important that it ultimately determines a person's success or failure. This book gives me a better understanding of my life. I am eager to make a breakthrough, and I will always remind myself in my future work and life to make my future life more and more exciting.
Three, seriously study the job functions, work ability has improved.
According to the current division of work, my main task is (1) to be responsible for company training; (2) Responsible for industrial injury insurance; (3) Part of office writing and temporary work. Through the completion of the above work, I realize that a competent manager should have good language skills, fluent writing skills, strong organizational and leadership skills, flexible problem-solving skills, effective external communication skills, and planning and preparation skills for large-scale activities. In my old company, I just managed a lot of work, and most of the work was done by subordinates. Now I do it myself and find a lot of seemingly simple jobs, but there are still many skills in it.
Four. Shortcomings and areas that need improvement.
Although I have been here for nearly three months, I still don't know much about the production process, and there is not much time to go to the production site, and the familiarity of the personnel is not enough. I haven't formed a systematic plan and a long-term plan for the division of labor. With the further familiarity with the company and work, I also hope to lead more assignments in the future. I think doing more work can better reflect my life value. "Career is good at diligence and leisure". In the future work, I will read more books, ask more questions, study more, practice more, constantly learn business knowledge and improve my business skills. There is no end to learning, the times are developing with each passing day, and the knowledge of various disciplines is changing with each passing day. I will study all kinds of knowledge persistently and use it to guide practice. In the future work, we should strive to be good staff assistants of leaders, give full play to our creativity and make contributions to our development.
V. Some suggestions.
The company is in the enterprise transformation period, which is a very critical period. In the meantime, we should work hard on management. The quality of enterprise management will determine the success or failure of enterprise transformation. First of all, it is necessary to strengthen the change of ideas and training, especially for management cadres to change old ideas and change from practice to management. Regular participation of leading cadres in external training can broaden their horizons and learn management theory. Secondly, the company should improve the management system, clarify the post authority, establish the incentive mechanism and improve the assessment method. A good system can change people's behavior, motivate employees and strengthen management. Third, we should do a good job in training successors. It is also an objective law that mature people who have been established for eleven years and started businesses in those years have gradually become old people. From now on, we should do a good job of mentoring old comrades, pass on their good practices and stay here forever. Fourth, we should not only introduce talents, but also make good use of talents, especially tap the existing talents within the company and give full play to the role of all kinds of talents.
Service industry experience II
Here I learn and advocate how to do a good job in quality service and master seven elements:
1, Smile In the daily operation of catering, every employee is required to treat guests with a sincere smile, which should not be affected by time, place, mood and other factors, nor should it be limited by conditions. Smile is the most vivid, concise and direct welcome word.
2. Proficiency requires employees to be proficient in all aspects of their work and be as perfect as possible. Employees should be familiar with their own business work and various systems, and improve their service skills and skills. A journey of a thousand miles begins with a single step. If you want to be proficient in business, have a good training class, constantly sum up experience in actual operation, learn from each other's strengths, and be proficient in one thing and serve all, the service quality of catering will be improved.
3. Be ready to serve the guests at any time. In other words, it is not enough to have a sense of service, but also to be prepared in advance. Preparation includes mental preparation and behavior preparation, because preparation is done in advance. For example, before the guests arrive, all the preparations are done, and they are in a state of being ready to serve the guests without worrying.
4. Being particular is to treat every guest as a "god" and not neglect the guests. Employees sometimes tend to ignore this link and even have negative service. This is caused by the superficial phenomenon that employees feel that they have no style when they see that they are casually dressed and have low consumption. In real life, the richer people are, the more casual they are about dressing, which is their confidence; And clothes don't represent wealth at all. In this link, you must not judge a person by his appearance and ignore the subtle service. We should pay attention to and be kind to every guest and let them spend willingly. We should remember that the guests are our parents.
5. Exquisiteness is mainly manifested in observing guests' psychology, predicting guests' needs and providing services in time. Even before the guests ask, we can do it for them to make them feel more cordial. This is what we call higher consciousness.
6. To create a warm atmosphere for the guests, the key lies in emphasizing the environmental layout and friendly attitude before serving, mastering the guests' hobbies and characteristics, creating a feeling of "home" for the guests, and making them feel that living in the restaurant is like returning home.
7. Sincere hospitality is the virtue of the Chinese nation. When the guests leave, employees should sincerely invite them to come again through appropriate language in order to leave a deep impression on the guests. Now the competition is the competition of service, especially the catering industry. The importance of service is self-evident. We use all kinds of high-quality services to form our own service advantages in order to create higher customer satisfaction and make catering invincible in the fierce market competition. Every profession needs to talk about team spirit, and so does Happy Di. When business is busy, colleagues can understand each other and share the troubles encountered by Qi Xin. Usually, there are tricky customers. If one person is in trouble, other colleagues will go up to mediate disputes in time, so the situation will not be bad. Everyone has a clear division of labor, is proactive, and truly achieves the effect of a hero and three helpers in action.
Usually, I will chat with my customers to find out their favorite songs and recommend new songs to satisfy them. This will increase the number of repeat customers, let customers recommend friends and improve their consumption rate. After that, I will also make some summaries to make my service more acceptable and liked by customers over time.
As a service person, I will encounter some setbacks and helplessness. Some people will think that a small logistics worker is insignificant, and some people will think that my career is low and disrespectful, but what I want to say is: All roads lead to Rome, I am happy to serve others, and I am happy to work here! I can be proud of this collective work. I think my career is like a watch. An hour hand that rotates on the surface can bring time and joy to everyone, while the tiny part that rotates inside is hard to see, but it is essential.
Of course, there is no end to learning, and what you have learned must be applied to your future work. I hope that leaders can work harder, colleagues can learn from each other, improve service efficiency in their future work, and strive to become an excellent service staff, so that customers can feel unusual happiness.
Work experience in service industry 3
I think I want to know how to be an excellent waiter. I have some experience to share. I think we should be enthusiastic, patient, careful, careful and persistent. Enthusiasm should be said to be a must in any industry. Even if you call enthusiastic people, you can still hear them. The service industry needs enthusiasm more, and you will come again next time.
The service industry also needs patience. Some customers are tricky and even unreasonable, but as waiters, the most taboo thing is to have an argument with customers, so even if customers are wrong, they will only put themselves at a disadvantage, because shopping malls want customers to come again and put customers first. As for the special situation that they can't handle, they can find the supervisor to solve it, no matter what the customer says. Careful and attentive means to be very careful and professional in dealing with business, otherwise customers will be more dissatisfied and repeat customers will be less. Perseverance means that the service industry is very tired and hard. It is not easy to persist in doing it for a long time in an enterprise, not to mention doing it well. Therefore, since you have chosen this industry, you must let yourself love her, otherwise you can't do it well.