4. Classification and basis of star ratings 4.1 Foreign-related tourist hotels are divided into five stars, namely, one star, two stars, three stars, four stars and five stars. The higher the star rating, the higher the hotel grade. The marks of this standard shall be implemented according to the standards of relevant marks. 4.2 The star rating is based on the hotel's architecture, decoration, facilities, equipment, management and service level, and the specific evaluation method is implemented according to five standards, such as facilities and equipment evaluation standard, facilities and equipment maintenance evaluation standard, cleanliness evaluation standard, service quality evaluation standard and guest opinion evaluation standard, promulgated by the National Tourism Administration. 5. Requirements of Safety, Hygiene, Environment and Architecture The construction, ancillary facilities and operation management of foreign-related tourist hotels shall comply with the current relevant national regulations and standards on fire control, safety, hygiene and environmental protection. 6, star classification conditions 6.1 One-star 6.1.1 The layout of the hotel is basically reasonable, which is convenient for the normal activities of guests in the hotel. 6.1.2 The figure of the official residence in the hotel conforms to LB/T111. 6.1.3 According to the local climate, there are heating and refrigeration equipment, and all areas are well ventilated. 6.1.4 Front Office A. There is a front office and a general service desk; B. The main service desk is marked in Chinese and English, and staff are on duty at 18h to provide reception, inquiry and checkout services; C. provide message service; D. provide foreign currency exchange services regularly; E. The front desk provides promotional materials for hotel services, hotel price lists, city traffic maps and timetables for various means of transportation; F. there are valuables preservation services; G. A luggage cart is available for guests, and luggage service is provided when necessary. There is a small baggage storage service; H. Set up a manager on duty to receive guests at 16h; I. set up a rest place for guests; J. can provide services in English. All instructions and services are written in at least both Chinese and English. 6.1.5 Rooms A. There are at least 29 rooms (sets) available for rent; B. Well-decorated, with upholstered beds, tables, chairs, bedside tables and other supporting furniture; C at least 75% of the guest rooms have bathrooms, equipped with pumping buckets, basins, baths or bathtubs, and shower curtains. There is a separate bathroom for men and women on the floor without bathroom in the guest room. The hotel has separate bathrooms for men and women, with shower curtains. Take effective anti-skid measures. Supply cold water for 24h and hot water for 6h; D. there are shading curtains; E. The guest room is equipped with hotel service guide, price list and accommodation regulations; F. Rooms and bathrooms should be cleaned up 1 times a day, and sheets and pillowcases should be replaced every other day; G.16h provides hot and cold drinking water. 6.1.6 Dining room A. The total number of meals is adapted to the reception capacity of the guests; B. there is a Chinese restaurant; C. Restaurant supervisors and foremen can serve in English. 6.1.7 Kitchen A. The location is reasonable; B. The wall tiles shall be not less than 2m, and the ground shall be covered with anti-skid materials; C. The cold dish room and pastry room shall be separated independently, and there shall be sufficient air-conditioning equipment. There are air disinfection facilities in the cold dish room; D, the rough machining room is isolated from the operation room, and the temperature in the operation room is appropriate; E. there is enough cold storage; F. the location of the dishwashing room is reasonable; G. There are special facilities for placing temporary garbage and keep them closed; H between the kitchen and the dining room, there is a spring door with sound insulation, heat insulation and odor isolation. I. Take effective measures to kill mosquitoes, flies, cockroaches and other pests. 6.1.8 Public * * * Area A. There are public telephones that can dial international and domestic directly, and they are equipped with local telephone directories; B. There are separate toilets for men and women; C. emergency lighting is available. 6.2 The layout of the two-star 6.2.1 hotel is basically reasonable, which is convenient for the normal activities of the guests in the hotel. 6.2.2 The graphic of the official residence in the hotel conforms to LB/T111. 6.2.3 According to the local climate, there are heating and refrigeration equipment, and all areas are well ventilated. 6.2.4 Front Hall A. There is a front hall and a general service desk suitable for the hotel scale and star rating; B. The main service desk is marked in Chinese and English, with staff on duty 24 hours a day to provide reception, inquiry and checkout services; C. provide message service; D. provide foreign currency exchange services regularly; E. The reception desk provides promotional materials for hotel services, hotel price lists, city traffic maps, introduction of tourist attractions in this city, timetables of various means of transport, and newspapers and periodicals suitable for guests; F. Can accept domestic room and catering reservations; G. There is a safe for valuables that guests can open by themselves; H. A luggage cart is available for guests, and luggage service is provided when necessary. There is a small baggage storage service; I. Set up a manager on duty to receive guests at 16h; J. set up a rest place for guests; K. be able to provide services in English. All instructions and services shall be expressed in Chinese and English at least at the same time; L. The switchboard operator can provide telephone service for guests in English. 6.2.5 Rooms A. There are at least 29 rooms (sets) available for rent; B. Well-decorated, with upholstered beds, tables, chairs, bedside tables and other supporting furniture, and adequate lighting; C. There is a toilet, equipped with a pumping bucket, a basin, a toilet mirror, a bath or bathtub, and a shower curtain. Take effective anti-skid measures. Supply cold water for 24 hours and hot water for 18 hours; D. If you have a telephone, you can make domestic and international long-distance calls through the switchboard. Instructions for use are available next to the telephone; E. there is a color TV; F. Have noise prevention and sound insulation measures; G. there are shading curtains; H. stationery suitable for the star rating of the hotel itself. There are hotel service guides, price lists, accommodation regulations, city traffic maps and tourist attractions; I. Rooms and bathrooms shall be completely tidied up 1 times a day, and sheets and pillowcases shall be replaced daily; J.24h hours provides hot and cold drinking water. K. provide general laundry service; L. provide food delivery service at the request of guests. 6.2.6 Restaurants and bars A. The total number of seats is suitable for the reception capacity of the rooms; B: There is a Chinese restaurant, which can serve Chinese food. After dinner, the guest should order food no earlier than 21: 11; C. there is a coffee shop (simple western restaurant) that can provide western-style breakfast. The coffee shop (or a restaurant) has business hours of not less than 1.2h and has clear business hours; D. there are facilities that can provide bar service; E. Restaurant supervisors and foremen can serve in English. 6.1.7 Kitchen A. The location is reasonable; One star hotel. The equipment is simple, with two basic functions of food and accommodation, which can meet the simplest travel needs of guests and provide basic services. It belongs to the economic class and meets the needs of tourists with poor economic ability. Two star hotel. The equipment is average, except for the basic equipment such as guest rooms and restaurants, there are also comprehensive service facilities such as sales department, post and telecommunications, hairdressing, etc. The service quality is good, which belongs to the general travel level and meets the needs of tourists. Take Agate two-star hotel in Bordeaux as an example. There are 148 rooms in a seven-story building. Each room has two sides and three beds, covering an area of 13.5 square meters (including a 2.5 square meter bathroom with a toilet, bath basin and shower nozzle). There are cold and hot air equipment, carpets and telephones in the room. The furniture is simple, the charge is low and it is economical. Samsung hotel. Well-equipped, not only providing accommodation, but also comprehensive service facilities such as meeting room, recreation hall, bar, coffee shop and beauty salon. Each room covers an area of about 21 square meters, with complete furniture, refrigerators, color televisions and so on. The service quality is good and the charging standard is high. Can meet the needs of middle-class and above tourists. At present, this kind of medium-level hotel is the most popular in the world, with a large number. A four-star hotel. Luxury equipment, comprehensive service facilities, many services, excellent service quality, pay attention to indoor environment art, and provide quality services. Guests can not only get advanced material enjoyment, but also get good spiritual enjoyment. This kind of hotel is usually called a first-class hotel internationally, and the fees are generally high. Mainly to meet the needs of upper-class tourists and public travelers with higher economic status. Five-star (or four-star luxury) hotel. This is the highest level of tourist hotels. The equipment is very luxurious, and the facilities are more perfect. Besides the luxurious room facilities, the service facilities are complete. Various restaurants, large-scale banquet halls, conference halls and comprehensive services are relatively complete. It is the center of social activities, meetings, entertainment, shopping, recreation, health care and so on. With beautiful environment and high quality of service, it is a kind and happy small society. The charging standard is very high. Mainly to meet the needs of the upper bourgeoisie, government officials, celebrities, managers of large enterprises, engineers and technicians, officials, experts and scholars attending international conferences.