According to the quality requirements of the services provided by the Expo participants, family members have the skills of China traditional culture; The room area for tourists to stay is not less than 10 square meter; Family members can have simple daily foreign language conversations; The room is well ventilated, clean and bright.
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The first batch of five demonstration households of Expo farmers were unveiled yesterday, aiming at reducing the reception pressure in the central city during the Expo. The first batch of "Expo farmers" learned from the successful experience of Beijing's "Olympic family" and "Expo family".
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During the year, Shanghai will simultaneously start the collection of Expo households and Expo farmers in the central city and suburbs, and strive to develop Expo households 1500 households before the end of the year. Expo reception services are uniformly purchased and distributed by relevant municipal and district institutions.
Family members have the skills of China traditional culture, the room area for tourists to stay is not less than 10 square meter, family members can have simple daily foreign language conversations, and the indoor ventilation is clean and bright ... Recently, the "Service Quality Requirements for Expo Garden Users" was approved and officially released, in which there are corresponding quantitative indicators in six aspects, such as hardware setting, accommodation safety, provision of environmental sanitation services, identification and management standards. If they want to be selected into the Expo family, they will be selected. According to Zhu, deputy director of the Policy and Regulation Department of Shanghai Tourism Bureau, during the year, the World Expo will be selected in the whole city, and all ordinary families in Shanghai will have the opportunity to stand for election.
165438+1On October 25th, Yao, a 43-year-old waiter, warmly welcomed the tourists at the entrance of the Expo farmers' demonstration household in Zhonghua Village, Xia Lang Town, Jinshan.
Expo people divert tourists' accommodation.
According to Zhu, the Quality Requirements of Expo Home Service is a local standard in Shanghai, which is specially formulated for the tourism products of Shanghai Expo Home, and is applicable to the Expo Home Service in the administrative area of Shanghai. This standard will guide and standardize the composition and provision of Expo products, hardware setup, service provision and management, and stipulate the requirements for service facilities, equipment, safety, hygiene, staff and management of the Shanghai World Expo, as well as the implementation subject of this standard.
World blog is different from the family hotel that people used to understand, but it is defined as "an important reserve and supplement for Shanghai tourists' accommodation facilities during large-scale activities such as the World Expo". At the same time, it is also an urban tourism product with community as the organizational unit, citizens' families as the carrier, and citizens' houses and communities as the places to provide tourists with services such as cultural exchange, catering, accommodation and tourism consultation. Although all families in Shanghai have the opportunity to participate in the Expo, three basic criteria are put forward in the standard: the Expo should show the charm of China's traditional culture; Improve the mental outlook and cultural quality of Shanghai residents and interpret the theme of "Better City, Better Life".
Unified distribution of passenger flow and settlement
In the future, in order to provide more standardized services to the Expo participants, the street will set up the Expo participants' service center, and the standard also requires that the Expo participants' reception service supplies be centrally purchased and distributed by relevant municipal and district institutions. "Including the sheets, sheets, pillowcases and toiletries that the Expo participants have to change every day, the service center will also uniformly allocate customers and settle fees for the Expo participants." Zhu said to:
There are also a series of quantitative standards for Expo participants in the Standards. First of all, it is mentioned in the product demand of Expo families that Expo families should embody the cultural characteristics of Shanghai style, and family members should have positive new life trend skills such as China traditional culture, healthy life, happiness and fashion, and should also carry out various forms of cultural exchange activities such as community home visits, discussion meetings and entertainment interactions. Expo participants are not simple accommodation places, and the standards require them to provide individual or group family dining services, accommodation services, daily reception services by special personnel, transportation, sightseeing, shopping and other information consulting services.
Li Juguan, the first chef under the porch, is cooking for tourists at the Expo farmhouse in Zhonghua Village, Xia Lang Town, Jinshan.
No threatening pets.
"We don't blindly pursue high-end accommodation environment. People in the Expo will fully reflect the life of ordinary families in Shanghai, so they can choose different types of accommodation environment, but they must meet the most basic housing facilities requirements. " Zhu said that if there must be a room for tourists to stay, the area should not be less than 10 square meter, and it must be equipped with network ports and cables. "After the first batch of foreign tourists experienced the Expo people, they also raised issues such as smooth information network and ensuring independent space. We also included them in the "Service Quality Requirements for Expo People" released this time. "
Cold and heat, lighting, hygiene, safety and other aspects must also meet the general requirements of guests' accommodation, and pets that pose a potential safety threat to tourists are not allowed. Although the Expo family is an ordinary family in Shanghai, tourists don't have to worry about their safety problems. The food safety and indoor environment safety of Expo families will be strictly implemented in accordance with relevant standards. All Expo homes will also be hung with the unified logo of the whole city, so that people can see at a glance. In order to facilitate the accommodation of foreign tourists, there will be obvious bilingual signs in all functional areas of the Expo home, and even bilingual guidance signs will be set up in the community where the Expo home is located. "All selected family service personnel must receive business and quality training, master and use the business knowledge and skills required for tourist reception services, and their service etiquette must also conform to the norms." Zhu told reporters that all members of the Expo family are required to have simple daily foreign language conversations.
In the future, there will be rules to follow in the choice of Expo guests. The municipal tourism administration department shall, jointly with the public security, industry and commerce, health, quality and technical supervision departments, form an Expo guest evaluation committee, which is responsible for the acceptance, examination, approval and awarding of Expo guests in the city. Families who meet this standard will be awarded the "Expo Family" certificate and logo. However, the management organization of Expo users should formulate a complete service process and norms, quality control system and service supervision system, and implement all-weather management for Expo users.
The World Expo has a 65-day "stress day"
The Shanghai World Expo is expected to attract and receive 70 million tourists. According to incomplete statistics, by 20 10, the supply of beds in Shanghai will be 553,000, which can only basically meet the accommodation needs of daily visitors to Shanghai. However, after the Expo, according to the ideal state, 400,000 people will visit the Expo every day, of which 237,000 people need accommodation, and only Expo visitors will stay in Shanghai for an average of 27 days.
"Shencheng must take more practical measures to meet the sudden increase in demand for tourism and accommodation services." The relevant person in charge of the Municipal Tourism Bureau said frankly that there will be 17 extreme peak days and 48 weekend peak days during the Expo, and among these 65 "tense days", the number of Expo visitors who need to stay every day will reach 600,000 or even 800,000. At present, the accommodation resources in Shanghai will definitely be in short supply. "This requires overall utilization of accommodation resources in cities around the Yangtze River Delta within two hours' drive, and more importantly, integration of local temporary emergency accommodation in Shanghai. "
Regarding the calculated 65 "tense days" of accommodation, the person in charge said, "48 weekend peak days, plus 3 days of May Day holiday, 7 days of Golden Week and 7 days before closing."
In order to fill the vacancy of accommodation during the Expo, Zhu, chief of the Regulation Section of the Municipal Tourism Bureau, said that Expo families and Expo farmers will be collected in the central city and suburbs during the year, and efforts will be made to develop 1500 Expo families before the end of the year, "but this number is not capped".
World Expo Network165438+1October 27th News: The World Expo is approaching. Would you like to vacate your room to receive guests at home and abroad and be a host of the World Expo? The Municipal Tourism Bureau has completed the formulation of the service standard for Expo guests, providing reference for ordinary citizens' families who intend to become Expo guests.
Expo homes are an important reserve and supplement for Shanghai tourists' accommodation facilities during the World Expo and other large-scale activities. The "Expo Guest Service Standard" formulated by the Municipal Tourism Bureau stipulates the requirements for Shanghai World Expo guest service facilities, equipment, safety, hygiene, employees and management, mainly including:
■ There should be rooms for tourists to stay, with an area of not less than 10 square meter;
■ Rooms are equipped with beds, tables, chairs, bedside tables, clothes hangers and other furniture;
■ The room is equipped with mattresses, sheets, quilts, pillows and other bedding;
■ Toilets in rooms or houses should be equipped with toilet seats with pumping facilities, bathing facilities, basins, mirrors, etc. , with 24-hour hot and cold water supply and effective anti-skid measures;
■ Disposable articles such as toothpaste, toothbrush and slippers shall be provided;
■ Should be equipped with color TV, network port and network cable;
■ Air conditioning suitable for the room area shall be provided;
■ Adequate lighting, reasonable electrical switches and sockets, convenient and effective;
■ Equipped with curtains, with good shading effect;
■ There are garbage bins made of incombustible materials.
At the same time, the standard requires Expo families to carry out various forms of cultural exchange activities such as community home visits, discussion meetings, entertainment and interaction. , provide individual or group family dining services, provide accommodation services, provide daily reception services by special personnel (foreign language, reception and other related skills services can be provided by volunteers), and provide information consulting services such as transportation, sightseeing and shopping.
The standard is clear. Neighborhood offices or residents' committees affiliated to the community will set up an Expo family management organization to organize, manage and coordinate the families engaged in Expo family reception in the region. Expo reception services are uniformly purchased and distributed by relevant municipal and district institutions. The standard also requires that each floor should be equipped with fire extinguishers, the balcony and windows of the ground floor room should be equipped with anti-theft facilities, and the balcony and windows of the high-rise room should be equipped with protective facilities such as spacing, as well as guest sheets, pillowcases, quilt covers and towels. You should change one guest at a time, and the bath towel should be changed once a day.