The work summary mainly consists of two parts. First of all, I can talk about the problems encountered in my daily work, and then I can explain my work experience and future work ideas.

Model essay on personal work summary of waiters 1

It has been _ _ years (or _ _ months) since I started working in _ _ _ _ _ _.

When I first came into contact with KTV waiters, I always thought that this job was too simple and didn't need much thought, so I was somewhat passive in practical work. Later, I took the initiative to think, straightened out the trivial work, summed up the work from time to time, and gradually found that the work was getting easier and more fulfilling. "If you don't sweep a house, why sweep the world?" The seemingly simple things also contain great truth.

At work, I learned to smile at customers forever. Smile is the best language. No matter an acquaintance or a stranger, a smile can always give people a sense of intimacy and always bring people closer. However, smiling is also learned. Because the leader stipulates to say good evening and smile when meeting customers, I always mechanically squeeze out a smile when I just start working. Over time, fewer and fewer customers smiled or nodded in response, and I became a dispensable air. Then I read about smiling in a book. It turns out that a sincere smile from the heart can make the other person feel kind. From then on, I changed my old style, did not bring the bad mood of life into my work, and greeted every customer with sincere greetings and friendly smiles. Customers are also infected by my enthusiasm, and they return with smiles and even greetings, which makes me feel that my work is full of fun. What could be happier than being affirmed by others?

The work in KTV is trivial and complicated, and the customers' problems and requirements are different. With my familiarity with my work, I summed up the things that should be paid attention to in my work and recorded them in my work notes in an orderly way. For example, what should be done before the arrival of customers and where to check; What customers should pay attention to in the process of consumption; How to meet customer requirements; How to better use "diplomatic rhetoric" to solve unexpected things and so on. Only by being prepared can we avoid trouble. I was caught off guard from the beginning, and now all the problems can be solved in front of me, all of which are related to my ability to discover and summarize.

I have gained a lot in my work, and I also have a lot of feelings. The seemingly ordinary and simple work in __KTV has taught me a lot of great things. With the growth of __KTV, I am becoming more and more mature. In the future, I will work harder to establish a better image for __KTV and provide better service for every customer who comes to __KTV.

Model essay on personal work summary of waiters II

The year of 20__ was a year when I realized my self-challenge. This year, I have both gains and shortcomings. 20__, I will try to correct the shortcomings in my work in the past year and do a good job in the new year. In the past year, with the care of my leaders and the enthusiastic help of my colleagues, I have made some achievements in my work through my unremitting efforts, but there are still many shortcomings. Looking back on the past year, there may be loss, sadness, success and happiness, but it doesn't matter. It's over. What we want is the future. Many people say that my personality has changed, I believe it.

I'm really satisfied. A lot of things weighed on me, but I persisted. My life and feelings are the same. Although there are no ups and downs, at least I have experienced some ups and downs, ups and downs again and again, full of twists and turns and difficulties. Sometimes you really cherish me. I have been thinking about what I did wrong and why. I also cheered myself up again and again and stood up again. I was thinking. The work is summarized as follows:

I. Training:

1, tray required, food delivery process.

2, large, medium and small banquet department to help explain the relevant knowledge of cooking.

3, hotel related system training and supervision.

4. Safety awareness related to food delivery.

5. Learn how to make sauces for this team.

Second, management:

1, the superior is the role model of the subordinate, and I always insist on setting an example, so my team is very United.

I am the same to anyone, and I do things fairly and openly.

3, people-oriented, people's personality is reflected in many aspects of management.

4.20 _ _ 23 people left their jobs, and 4 people left their jobs in 20__ _, which was a relatively stable year.

Third, as myself, I am responsible for food delivery.

1, responsible for the operation of noodle sauce.

2. Output and control the food delivery accordingly.

3. Coordination of food delivery personnel.

Fourth, some key points in operation.

1, the shortage of manpower leads to the deformation of the food when it is busy, which cannot reflect the essence of our company.

Due to the prosperity of the country, modern young people are treasures, less and less able to work and more spoiled by their parents. They only pursue money and don't know how to put themselves in others' shoes. It's really hard for me today!

3. Why not recruit people? This is the biggest problem that must be solved in time.

4, what is establishment, what is development, what is progress, what is improvement, what is management, who is in charge, who is against, and how to stabilize.

5. I hope the superior can understand the staffing of other food delivery personnel in the same industry.

Five, the team is not in place this year.

1. Some employees are impolite and gfd is not in place.

2, sometimes not according to the relevant standards.

3. Due to the abnormal thinking of some logistics personnel, they can't communicate, resulting in inadequate supervision. In a word, 20__ years will start from today, with new goals and new challenges. In the new year, we will continue to work hard, study hard and sum up diligently. Finally, I wish our hotel a prosperous business and abundant financial resources! I wish all the leaders go forward bravely on the journey of work and smooth sailing on the runway of life, and I wish all colleagues to continue to write new glories in life in the new year.

Personal work summary model essay of waiter 3

In the first 20 years, I have completed the following work:

1. Work overtime and finish the renovation as soon as possible.

The most important work of this year's guest room is the early decoration. Since receiving the notice to go to work in May, we have overcome many difficulties and carried forward the spirit of not being afraid of hardship and fatigue in order to put the new room into use one day earlier. On the basis of my own work, I worked overtime every day and fought continuously, and completed the indoor and outdoor sanitation work in the early, middle and late stages of cleaning, placing and decoration of old and new furniture in a short time, ensuring the decoration and timely rental of rooms.

2. Learn and standardize the terms of post service, and strive to improve the quality of customer service.

In order to reflect the professional quality of the room staff, I have learned the service terms of the post among my colleagues and in the training of the company's room manager since I opened in July 20, and then absorbed them for my own use as a language guide for my communication with guests. Since I standardized the implementation of the terms of service, my communication with customers has been greatly improved. Therefore, in any period of work, it is important to stick to good things and learn new things by reviewing old things. I will study and apply them harder.

3. Expand the application information of the surrounding environment of this city, and strive to do a good job of reception at the front desk. The front desk work needs a lot of information, such as the starting and ending time of the shuttle bus in Baiyin, the important places to go, the important units in Baiyin and the geographical location of the company. There is also the flexibility to handle things and the ability to solve customer service needs. During my short time working at the front desk, I personally investigated the department and collected information extensively, trying to expand my knowledge in order to provide better services to guests. Although the working hours at the front desk are not long, I have worked hard and learned a lot of knowledge that can also be used in room service at ordinary times, which can be said to have benefited a lot.

4. In order to improve the quality of room sales, strictly implement the "three cleaning and sanitation systems".

The company's main income comes from guest rooms and is engaged in guest room work. The first thing to do is how to make the guest room sell a qualified product. I strictly implement the system of "three cleanness", "three degrees" and "two inspections: hygiene", including room hygiene, bed hygiene and bathroom hygiene. In order to effectively improve the qualified rate of room quality, I will do my own self-inspection and ask the foreman to review it, so as to make every effort to increase more and less. Make the guest room work orderly and quickly, and ensure the quality completion.

5. Effectively improve the operation level, cultivate working ability and effectively improve my practical level. In order to do a good job in room hygiene and service, I began to learn floor service from floor staff in July this year, learning and practicing room cleaning skills and rounds. Through study and practice, I learned two parts and four steps of room cleaning procedure. In the first part, two people are responsible for cleaning the room. Step 1: replace, spread and lay the sheets and quilts from the bed. Secondly, sweep the floor and replace the garbage bag, the third part wipes the indoor furniture, and finally mop the floor; The second part. One person is responsible for cleaning the bathroom. First of all, clean the padded trash can, indoor ashtray, teacup, etc. Followed by washbasins and toilets, followed by wiping heads, washbasins, walls, etc., and finally mopping the floor; . If the procedure is reversed, it will lead to repeated work, thus delaying time. I found that my operation was very irregular and unscientific. In view of the existing problems, I asked the foreman and other staff about the results of skills, methods and requirements, analyzed the existing problems, compared my operation results, and corrected my bad operation habits. Some achievements have been made, such as improving the sanitary quality of rooms, reducing the overtime phenomenon of rounds and eliminating the errors of rounds.

6. Study hard on cultural knowledge and improve your cultural quality. Looking forward to the future, with the continuous expansion of our customer source structure, some overseas groups and individuals may stay in our company, and the language communication barrier with guests has become the biggest problem for us to do a good job in serving foreign guests. In order to keep pace with the times, I use my spare time to review some daily English expressions. On the one hand, it embodies the value of hotel special skills staff; On the other hand, it increases employees' knowledge and enriches their spare time. 7. Open source and reduce expenditure, reduce costs and increase efficiency, starting from scratch. Housekeeping department is the main revenue-generating department of the company, and the capital cost is also high. Based on the idea that saving is to create profits, my colleagues and I will start from ourselves and put an end to all waste phenomena, mainly in the following aspects: ① Recycling disposable low-value consumables, such as toothpaste, for customers to use as cleaners; (2) required to return to the floor of the aisle lights off every morning, night shift after six o' clock; Unplug the electric card after checking out; The implementation of the room day after day can save a lot of electricity for the company.

8. Take care of the green bonsai and try to dress up a perfect face for the company. We take care of the company's existing bonsai. In addition to watering regularly when cleaning every day, we also wipe the leaves with beer water left by the guests, so that it not only grows well, but also is clean and beautiful.

9. Strictly implement the one-day vacancy system. Vacancy once a day is an important system of room hygiene system. It can not only accurately supervise the opening of private rooms to ensure cleanliness, but also find out the exact time of water leakage, electricity leakage, theft or loss of paid items in the rooms in time, and clarify the responsible person. Therefore, in our work, under the supervision of the foreman's tips, the one-day pass system is strictly implemented.

10. Make sure the check-out is timely and accurate. Ensuring the timeliness and high accuracy of patient rounds has always been a major difficulty in my work. If it is not done well, it will not only leave a bad impression on the guests, but also bring economic losses to the company. Through continuous exploration, according to the characteristics of conference groups and guided by zero customers, take the initiative to find the relevant person in charge or ask whether the switchboard has a wake-up time, find out the wake-up time of the guests, and then calculate the check-out time of the guests to make rounds in advance to ensure timely and accurate rounds.

Two, in the past 20 years, due to various reasons, there have been many problems in my work.

1, easy to bring personal emotions to work. When you are happy, you are warm and thoughtful, and when you are unhappy, you are somewhat negligent. In the future, you should strive to overcome this situation in your work and truly establish the consciousness that customers are God in your mind.

2. Due to the thoughtlessness in changing shifts, it is considered that minor problems do not need to be handed over clearly, which leads to such problems. If I don't know the little things, it will easily lead to big mistakes. I must take strict precautions to avoid mistakes in the future.

Third, the shortcomings in work and experience.

After this period of work, I have several feelings, either for the company or for myself. they are

(1) the company.

1. The sign "Please clean immediately" was not made, which caused the guest to ask for cleaning and failed to inform the waiter in time; And our guests will be disgusted after we keep knocking at the door.

2. The benefits of the company are not closely related to employees' salary, which is not within the expected range of employees, so it is difficult to mobilize the enthusiasm of employees.

(2) personally.

1. Due to frequent personnel changes, we sometimes can't cooperate with new employees.

2. Because the work clothes don't fit, the clothes are not uniform in daily work, especially after autumn and before long summer, the clothes are all kinds, which are very uncoordinated and inconvenient for work.

4.20__ years, worked eight months, a total of 245 days, took five days off due to illness, and the attendance rate was 99%. * * *, worked day shift and night shift back and forth, sold 78,234 rooms and received150,538 people. In the coming 20__, we will set sail again and embark on a new journey. I will set higher standards for myself, work hard and create new benefits for the company.

Personal work summary model essay of waiter 4

At the end of the year, all walks of life are making year-end summaries, and the hotel service industry is no exception. Now I will summarize my work as a hotel waiter as follows:

Here I learn and advocate how to do a good job in quality service and master seven elements:

1, smile

In the daily operation of the hotel, every employee is required to treat the guests with a sincere smile, not influenced by time, place, mood and other factors, nor restricted by conditions. Smile is the most vivid, concise and direct welcome word.

Step 2 be proficient

Employees are required to be proficient in all aspects of their work and be as perfect as possible. Employees should be familiar with their own business work and various systems, and improve their service skills and skills. A journey of a thousand miles begins with a single step. If you want to be proficient in business, have a good training class, constantly sum up experience in actual operation, learn from each other's strong points, and be proficient in many things and provide handy service, which plays an important role in improving the service quality and work efficiency of KTV, reducing costs and enhancing competitiveness.

Step 3: Prepare

That is, be ready to serve the guests at any time. In other words, it is not enough to have a sense of service, but also to be prepared in advance. Preparation includes mental preparation and behavior preparation, which should be done well in advance. For example, before the arrival of the guests, make all preparations and be in a state of being ready to serve the guests without worrying.

Step 4 pay attention

Is to treat every guest as "God" and not neglect the guests. Employees sometimes tend to ignore this link and even have negative service. This is caused by superficial phenomenon. When employees see them dressed casually, their consumption is low and they feel no style. In real life, the richer people are, the more casual they are about their clothes, which is their confidence; And clothes don't represent wealth at all. In this link, we must not judge a person by his appearance, but ignore the subtle service. We should pay attention to and be kind to every guest and let them spend willingly. We should remember that "guests are our parents".

5. subtle

Mainly in the service, we are good at observing, guessing the guest's psychology, predicting the guest's needs, and providing services in time. Even before the guest makes a request, we can do it for the guest and make the guest feel more cordial. This is what we call higher consciousness.

Step 6 create

To create a warm atmosphere for the guests, the key lies in emphasizing the environmental layout and friendly attitude before service, mastering the guests' hobbies and characteristics, creating a "home" feeling for the guests, and making them feel that staying in the hotel is just like returning home.

Step 7 be sincere

Hospitality is the virtue of the Chinese nation. When guests leave, employees should sincerely invite them to come again through appropriate language in order to impress them deeply. Nowadays, the competition is service competition, and the quality competition, especially in the hotel industry, is particularly fierce. The importance of service is self-evident. We use all kinds of high-quality services to form our own service advantages, in order to create higher customer satisfaction in the fierce market competition and make the hotel invincible! Every profession needs to talk about team spirit, and so does Happy Di. When business is busy, colleagues can understand each other, and Qi Xin can share the troubles. Usually, there are also difficult customers. If a person is in trouble, other colleagues will go up in time to mediate the dispute, so that the situation is no longer bad. Everyone has a clear division of labor and works actively, which truly achieves the effect of one hero and three gangs in action.

Usually, I will also chat with customers, learn about their favorite songs, and recommend new songs to satisfy customers. In this way, there will be more repeat customers, so that customers can recommend friends and increase the consumption rate. After that, I will also make some summaries, which will accumulate over time and make my service more acceptable and liked by customers.

As a service person, you will also encounter some setbacks and helplessness. Some people will think that a small logistics staff is insignificant, and some people will think that my career is low and disrespectful, but what I want to say is: All roads lead to Rome, I am happy to serve others, and I am happy to work here! I can be proud of this collective work. I think my career is like a watch. An hour hand that rotates on the surface can bring you time and joy, while the tiny part that rotates inside is hard to see, but it is essential.

Of course, there is no end to learning, and what we have learned must be applied to our future work. I hope leaders can work harder, colleagues can learn from each other, improve service efficiency in our future work, and strive to become an excellent service personnel. Let customers feel unusual happiness in the "Silver Capital Hotel World".

Personal work summary model essay of waiter 5

With the further establishment and improvement of market regulations and rules, China catering market will follow international rules in the fierce competition, and the market will be further planned and purified. The existing 10000 catering enterprises in China and the turnover of nearly 500 billion will continue to increase, and the catering market in China has great potential. In the future, the catering industry will continue to maintain the momentum of rapid development and the scale of the industry will continue to expand. At the same time, the market competition will be more intense, and the trend of market segmentation will make the characteristics and individualization of enterprises more obvious, and the focus of competition will be more focused on innovation ability, management means, management level and talent guarantee.

Xinhua News Agency, Beijing, March 29th According to the data analysis released by the Ministry of Commerce on March 29th, the per capita catering consumption expenditure in China is expected to reach 9 15 yuan in 2007, and the catering market will continue to grow at a high speed of about 17%. The annual retail sales are expected to reach 1, 2 1000 billion yuan, showing four major development trends.

First, catering consumption will maintain a strong development momentum. At present, the per capita catering consumption in China has just reached 100 USD, compared with the US 1600 USD and the French 1050 USD, there is still much room for development.

At present, the main consumption demand of catering industry still comes from urban residents, and the huge market of rural catering has not really started. The huge rural catering market will provide a broad development space for China catering economy.

Second, the socialization of catering will drive the diversification of consumption patterns. In recent years, business transactions, exhibition activities, home consumption, business and personal travel, leisure and entertainment have all become the driving forces of catering consumption. The consumption demand of catering industry will continue to expand, and the corresponding consumer goods will break through the traditional food category, showing a trend of convenience, diversification and modernization.

Summary of personal work of restaurant waiters Third, the change of management mode will activate the catering market. Modern management methods such as chain operation, network marketing, centralized procurement and unified distribution will be effectively used in the catering industry. Some local home cooking, snack street, food court, Chinese and western fast food can be seen everywhere, and the business is booming.

Fourth, service expansion will promote the sustainable development of catering consumption. The catering industry will actively adjust the industrial and product structure, expand the hot spots of catering consumption, and strengthen the humanized development of services. With community catering as the carrier, it is more convenient and beneficial to the people, and vigorously advocates healthy consumption, safe consumption, green consumption, environmental protection consumption, scientific consumption and saving consumption.

The development of all enterprises is inseparable from the cultivation of talents. Haolexing has long paid attention to team building and established an efficient learning team with broad vision and strong dedication, which has made Haolexing's goal more ambitious and the pace of progress more steady, laying a solid foundation for the development of the enterprise. Our Haolexing team has set a grand goal to make Haolexing go out of Dongying, Shandong, China and the world!

Haolexing has a strong mission of "making more people healthy and happy" and "making the world full of love", and I will fight for this mission all my life! "Everything is possible!" We look forward to the realization of our dreams.

After more than two years of operation, Haolexing has entered a mature development path. In order to make better efforts to build a service brand and further establish the purpose of "healthy life, happy delivery". In the past two years, the company has taken civilized and standardized activities as the breakthrough point, "untrained employees are the loss of the company" and "quality is the life of hotel products" as the breakthrough point, paid close attention to the training and education of star-rated employees, strengthened the quality of employees and continuously improved the service level.

Time flies, I have spent half a year happily in Good Music Star. Work hard and enjoy life-this is my consistent principle. I hope I can bring my happiness to my customers and infect my colleagues here.

Here I learn and advocate how to do a good job in quality service, and I must master seven elements:

1, Smile In the daily operation of Haolexing, every employee is required to treat the guests with a sincere smile, which is not affected by time, place, mood and other factors, nor is it limited by conditions. Smile is the most vivid, concise and direct welcome word.

2. Proficiency requires employees to be proficient in all aspects of their work and be as perfect as possible. Employees should be familiar with their own business work and various systems, and improve their service skills and skills. A journey of a thousand miles begins with a single step. If you want to be proficient in business, you must have a good training class, constantly sum up experience in actual operation, learn from each other's strong points, and be proficient in many functions, so that you can be proficient in service, which plays an important role in improving the service quality and work efficiency of a good music star, reducing costs and enhancing competitiveness.

3. Be ready to serve the guests at any time. In other words, it is not enough to have a sense of service, but also to be prepared in advance. Preparation includes ideological preparation and behavioral preparation, and must be done well in advance. For example, before the arrival of the guests, make all preparations and be in a state of being ready to serve the guests without worrying.

4. Attention is to treat every guest as "God" and not neglect the guests. Employees sometimes tend to ignore this link and even have negative service. This is because employees see that they dress casually, spend less money and feel tasteless. In real life, the richer people are, the more casual they are about clothes, because they are confident. And clothes don't represent wealth at all. In this link, we must not judge a person by his appearance, but ignore the subtle service. We should pay attention to and be kind to every guest and let them spend willingly. We should remember that "guests are our parents".

Exquisiteness is mainly manifested in being good at observing, guessing the psychology of guests, predicting the needs of guests and providing services in time. Even before the guests ask, we can do it for them to make them feel more cordial. This is what we call higher consciousness.

Every profession needs to stress team spirit, and it is the same in Good Music Star. When business is busy, colleagues can understand each other, and Qi Xin can share the troubles. Usually, there are also difficult customers. If a person is in trouble, other colleagues will go up in time to mediate the dispute, so that the situation is no longer bad. Everyone has a clear division of labor and works actively, which truly achieves the effect of one hero and three gangs in action.

At ordinary times, I will also chat with customers to find out their favorite tastes and recommend new dishes to satisfy customers. In this way, there will be more repeat customers, so that customers can recommend friends and increase the consumption rate.

After that, I will also make some summaries, which will accumulate over time and make my service more acceptable and liked by customers.

As a service person, you will also encounter some setbacks and helplessness. Some people will think that a small service staff is insignificant, some people will think that this profession is low and disrespectful, but what I want to say is: all roads lead to Rome, I am happy to serve others, and I am happy to work here! I can be proud of this collective work. I think my career is like a watch. An hour hand that rotates on the surface can bring you time and joy, while the tiny part that rotates inside is hard to see, but it is essential.

Of course, there is no end to learning, and what we have learned must be applied to our future work. I hope leaders can work harder, colleagues can learn from each other, improve service efficiency in our future work, and strive to become an excellent service personnel. Let customers feel unusual happiness in Haolexing!

Today's sharing is over. I hope I can help you.