If you look at the technology alone, phone robots are still relatively reliable.

First of all, the phone robot background using artificial intelligence algorithms, the robot can never rest, people can not, the robot can 7 * 24 hours for human service.

Phone robots can serve more than one person at a time, and concurrently thousands is not a problem at all, people can only one-to-one.

Robots are always kind, unlike customer service, which can be temperamental.

Of course, this technology has its advantages and disadvantages, and is used by many people for malicious marketing, resulting in a lot of nuisance calls.

At present, voice recognition and artificial intelligence is not perfect, resulting in a wrong answer, which needs to be further improved.

Thanks for the invitation friend!

Say my personal opinion:

1, from the user's point of view, intelligent outbound robots can greatly reduce the enterprise's employment costs, intelligent outbound robots are more efficient probably more than 5 times the general workers labor, intelligent outbound robots do not need to be managed, do not need to take a break, there is no personal emotions, will not betray the company, and will not leave the job, and even more will not ask the boss to increase the Labor, and so on! But the robot is always just a robot, that is intelligent is actually very unintelligent, many companies only used to call the past to ask customers whether there is a need, if there is a need to transfer to the artificial real communication exchanges. They are not intelligent enough to be like the little girl in Resident Evil.

2, from the customer's point of view, intelligent outbound robots speak the same way, not persuasive, I believe that many people have received intelligent outbound robots call, listen to the voice can be distinguished is not a robot. Intelligent outbound robots like this are just harassing calls to many people.

3, now the intelligent outbound robot is not applicable to every business.

Routinely, the benefit of this artificial intelligence outbound caller robot is that the workload is 5-6 times the manual, a person a day also outbound call 300 to call, this robot a day can be outbound call 1,000-2,000 phone calls, this robot in the end, how does it work? Every day to make a lot of phone calls, even if this batch of customer resources is poor, low conversion rate, but in the cumulative number of customers, there will be a lot of customers, that is to say, as long as the customer resources are sufficient, telemarketing robots can be a steady stream of intentional customers. In other words, it is to provide effective customers for human beings, is it really so?

First of all, this software program is not reasonable, the company will be recorded in advance, imported into the system, and then according to the results of the return visit, the manual again visit, although it saves manpower, but can not determine the real effective customers, and this software can do is the big data filtering, at best, can screen down the phone to be able to get through.

Secondly, the enterprise does not have to worry about the feelings of customers, if you are a customer, originally wanted to understand, but the other side is a robot completely asked not answered, what do you feel? More importantly, the customer is likely to directly pull the black, and even do the labeling, if you do too much, then many customers will not even pick up the phone.

Nowadays more and more enterprises use outbound customer service system, can greatly improve the service ability of the enterprise, but also can help enterprises to improve the internal management level. So, the outbound customer service system can solve those customer service functions for the enterprise it, we will be introduced below.

1, intelligent outbound customer service function

Outbound customer service system can automatically access the customer's phone, intelligent reminder and navigation, guide the customer to select the customer service personnel want to consult or problem, intelligent transfer to the relevant customer service personnel seat. And real-time recording of call voice, length, evaluation and other data, the formation of data reports, for enterprises to later analyze the use.

2, online customer service quality control function

Customer service attitude and professional level, will directly affect the customer's judgment of the enterprise, therefore, the enterprise needs to online real-time supervision and management of customer service personnel status, can not be answered or operational errors, outbound customer service system can be automatically warned, and by the back-end management personnel to guide and correct, improve customer service level. The system can also be used as a tool to help you improve the quality of your work.

3, multi-scenario application centralized integration function

In addition to the common telephone customer service, the enterprise will also have WeChat, microblogging, the website online customer service and other services, if each channel is arranged for manual customer service, is bound to cause a great waste of human resources. Unified integration of the various channels of information to the telephone customer service system, only need to specialize in the department and personnel for day-to-day management and service.

4, intelligent customer service robot

There are many companies also use intelligent customer service robot function, you can quickly deal with some common problems. Intelligent customer service robot can carry out a single round of questions and answers, multi-round conversation, a question and answer, communication natural and smooth, can accurately identify, understand the context, quickly identify the user's intention, greatly enhance the customer experience, but also can effectively reduce labor costs.

First of all, thank you for the invitation to answer this question.

Personally, I think the intelligent outbound robot for the enterprise still has certain benefits, according to my understanding of the Sapiens intelligent outbound robot, can help the enterprise staff to make phone calls, the efficiency of the work of the artificial seat of the 3-5 times, can greatly save labor costs for the enterprise. The most important thing is that the outbound robot can be no days off, 365 days * 24 hours a day to make calls, and do not have to pay five insurance and one gold, no training, no site fees. So as long as the enterprise reasonable use or a great advantage and useful drops

Intelligent telephone robot is so sought after, one of the most important reason is that it can replace the work, mainly concentrated in the more simple repetitive work, its main role is to assist the artificial marketing to complete the initial screening of the work of the intention of the customer, and is now used more and more mature, the scope of application is more and more extensive. Speaking of which, many artificial marketing will start to worry about the emergence of telephone robots, will not then replace them, resulting in a large number of unemployed sales staff? But actually not. In fact, telephone robots are now only doing the initial screening of potential customers, the later follow-up work still needs to be completed by manual sales staff, the pre-call work almost occupies 80% of the time of the artificial telemarketing, and now this 80% by the robot to complete, then the artificial will be freed up more time and experience to do some important, meaningful things.

In short, the emergence of intelligent telephone robots, which is a very good virtuous cycle, the intention of more customers, the single rate will greatly increase, and finally artificial marketing revenue will increase, thus continuing to create more benefits for the company, the individual, the business, the market, three in one fell swoop, why not?