I. Purpose

Through clear and orderly guidance, help new employees integrate into the hotel family, form the work attitude and habits recognized by the hotel, and lay the foundation for future work efficiency.

Second, the responsible department

Human resources department

Third, the management content

1, get to know the job seekers;

2. Go through the entry formalities;

3. Introduce your work content, working environment and related colleagues to new employees, eliminate the strangeness of the new environment and enter the work role as soon as possible;

4. induction training;

5. Track and evaluate the work of new employees during the probation period, so as to provide the basis for becoming a full member.

Fourth, the process

(a) The reception process for new employees

1. The applicant receives and fills in the Employment Registration Form of Greenboya Hotel in the Human Resources Department;

▲ Preparation tool: signature pen, Post Registration Form of Green Boya Hotel

▲ Requirements: Be warmly received and answered by the applicant; Candidates are required to use a signature pen uniformly when filling in the job registration form and fill in the relevant contents truthfully.

2. The Human Resources Department conducts the initial test, fills in the interview record form of Lvboya Hotel according to the interview situation, and classifies and stores the files of the initial test personnel according to the interview results, that is, those who passed the initial test, those who passed the initial test, those who have no vacancies (as the hotel talent reserve files) and those who failed the initial test.

3. After passing the initial test, notify the managers of relevant departments for an interview, and issue employment notices to those who pass the interview, informing them of the entry time and required materials.

▲ The re-examination of ordinary employees shall be conducted by the senior management of the department;

▲ In addition to being interviewed by department managers, managers at or above the department level will also be interviewed by hotel leaders.

▲ On the back of the employment notice, the relevant matters that new employees should pay attention to when reporting for duty are indicated to remind new employees to read.

(2) Before new employees enter the registration process.

1-2 before a new employee takes up his post, the human resources department should make the following preparations:

1. Organize the personal data of the check-in personnel and determine the accurate check-in time and method.

2. Notify the newly registered personnel of the items that should be prepared, such as photocopies of personal education certificates, 6 recent 1 inch color photos, 2 photocopies of ID cards, and the original physical examination health certificate (those who need to live in the dormitory should also prepare toiletries, clothes and bedding, etc.). ).

3, do a good job in the allocation of new employees' basic work objects and the determination of work content and contacts:

Content:

A. Prepare and distribute induction training guide, employee handbook, work number plate, attendance card and meal card; Human resources department

B. prepare an "on-the-job contact" for new employees. Generally speaking, the "on-the-job contact" of a new employee is the employee's direct supervisor.

Objective: To promote mutual understanding between new employees and hotels and departments; At the same time, closely observe the performance of new employees to further confirm whether new employees are suitable candidates for the department; At the same time, lead new employees to take up their posts quickly.

C. Inform the leaders of relevant departments to do a good job in the induction training of new employees (including introducing their own personnel, work-related guidance, process introduction and specific work contents), and notify the employees of relevant departments of new employees in advance. Human resources department

(2) The human resources department shall go through the entry formalities.

1. On the day when new employees report for duty, the Human Resources Department shall handle relevant matters according to the List of Entry Procedures for New Employees.

2. Fill in the employee's resume, and the HR department will save the file and update the employee roster.

2. Issue orientation training guide to new employees and inform them of orientation training time.

3. Confirm the time when employees are transferred to personnel files.

Show the new employees around the hotel, then take them to their department and introduce them to the department head.

▲ Precautions:

1. Before leading new employees to visit the hotel, they should communicate with the heads of relevant departments to avoid affecting the work and operation of each department.

2. Ask the new employees what they should pay attention to during the visit, such as greeting the guests with a smile, then greeting them politely, keeping close to the team, being polite to the guests and keeping quiet.

3. Explain carefully during the visit and answer questions raised by new employees.

(3) the part handled by the department

1. After the human resources department brings new employees to the department, the department will arrange a visit to the department to introduce relevant personnel.

2. The department arranges "on-the-job contact" for new employees and introduces the work scope and responsibilities of other members of the department to new employees;

3. "On-the-job contact" must let the new employees know the various regulations and requirements of the department and let the new employees perform their duties accurately;

4. "On-the-job contacts" must put forward clear requirements for new employees' dress, clothing, speech and manners.

5. The department manager should gradually upgrade the work arrangement for new employees and encourage them in time; You can't assign new employees jobs that are too saturated, too complicated and too responsible. Give timely encouragement to new employees when they do a good job. )

6. The department should introduce and welcome new employees at the regular meeting.

(4) induction training

Arrange new employees who join this week to attend induction training every Saturday (those who cannot be trained under special circumstances will be arranged temporarily according to business conditions). The training contents include: employee manual explanation, fire protection knowledge, etiquette and courtesy, gfd explanation, etc.

(5) Follow-up during the probation period

1. There should be three interviews for new employees from entry to entry. The first interview should be conducted within the first week (within three days) after employment, the second interview one month after employment and the third interview before employment.

2. The interviewees include the employee himself, his leaders and colleagues. The purpose of the interview is to understand the working status of employees and some problems that employees encounter in their work.