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Practice content of catering waiter

basically the following, It depends on the specific restaurant

1. Etiquette and courtesy:

1. Etiquette and courtesy

2. Telephone etiquette

3. Make-up and decoration

2. Basic service skills

1. Tray

2. Setting table

3. Seating knowledge

4. Meal preparation service

4, group meal package service

5, buffet service

6, reservation service

7, welcome service

8, checkout service

9, cleaning, maintenance and disinfection of tableware and utensils

11, conference service (general understanding)

11. Regulations on rewards and punishments in restaurants

5. Service skills

1. What is service

2. Basic quality of waiters

3. Service consciousness

4. Watching, listening, speaking, laughing and moving

5. Ordering and selling

6. Targeted service

7. Excellent service. Ten good habits of catering waiters

VI. Service psychology

1. How to judge the appearance and observe the color of guests

2. How to cultivate good psychological quality

3. How to deal with different guests and service skills

4. Restaurant service psychology

5. Interpersonal communication in service

6. Complaining psychology

. Basic knowledge of dishes

2, incorrect food collocation

3, abalone, wing, ginseng, belly, turtle and bird's nest

8, knowledge of wine

1, common sense of wine

2, liquor

3, beer

4, wine

5, yellow wine < Introduction of China Famous Wine

IX. Twenty-nine cases of restaurant service

X. No excuses

XI. Job responsibilities

XII. Management system and regulations

XIII. Explanation of recipes

XIV. Explanation of the varieties of drinks actually sold

XV. Practical operation exercises:

1. Tray <.