# Internship Report # Introduction The model essay "Three Hotel Front Desk Training Reports" collected by KaoNet is for your reference. For more related contents, please visit the Internship Report Channel.
A blank piece of paper, only through internship can we appreciate society and life. In this humble position at the front desk, I can feel the human feelings in the society. I have accumulated a little social experience and learned the way of life, and understood the complexity of interpersonal relationships, which is the most precious part of the whole internship process. Throughout the internship, I not only saw my good side, but also magnified my shortcomings and deficiencies in all aspects without reservation, so that I paid attention to what I had never paid attention to.
obviously, the workload of the front desk is very heavy. Moreover, when the hotel receives important guests, it is usually the manager who makes a thousand instructions or even handles them personally, and there is no negligence. I have to say, patience and carefulness are the things that every hotel employee must have. Although the work in the hotel is the same and repeated every day, most of the guests received come from all over the country for sightseeing, so they can feel that different regions have different cultural atmosphere. Of course, most of them come to Lin 'an for domestic tourists, so there is little exotic atmosphere.
Perhaps, in the eyes of outsiders, the work at the front desk is very simple. In fact, the procedures of this work are complicated and numerous. During these three months, I found that to do a good job, we must adjust our mentality. No matter whether the work is heavy or leisure, we should complete every job with our heart, not complain. When you make a mistake, do everything you can to make up for it, not to escape. What I want to say is that at the moment, the salary of the front desk of the hotel is generally a basic salary plus a commission. That is to say, there are many guests staying, and their salary is also high. This is the motivation to encourage everyone to work hard and work overtime.
As a rookie, I will inevitably make mistakes in my work. Fortunately, the manager and colleagues did not blame me very much, but gave me comfort and encouragement, which made me very moved. It was not easy to meet such an enlightened boss and colleagues. I am grateful to an elderly colleague for telling me that no matter what kind of environment, I should remember three points: first, diligence, second, patience, and third, I will never be ashamed to ask questions.
The internship is over now. It is an unforgettable day, full of joy, sweat and bitterness. It is difficult to explain it clearly in a few words. These three months are short, but the process is long. I want to sum up well, strengthen my shortcomings, rearrange my confidence and welcome a new beginning. Through this internship, I really learned a lot of practical things, which I can't learn in class.
in the next two years, I will continue to study in school, because the next stage of study is also related to this internship, so it also lays the necessary foundation for my future study. Finally, I would like to thank all my colleagues and managers in the hotel for their concern and care during my two-month internship. I have learned a lot from you and hope that the hotel will get better and better!
II
As a graduate majoring in hotel management, it has been some time since I applied for XX Hotel. Looking back on this period, it was a precious experience in my life and left me with unusual memories. Looking back on this internship in the hotel, I feel that I have benefited a lot from it and learned a lot of knowledge that I can't learn in class and books. During the internship, the unit gave me enough tolerance, support and help. Under the careful care and guidance of leaders and colleagues, through their unremitting efforts, all aspects have made necessary progress.
I was assigned as an intern at the front desk of the hotel. The front desk work shifts of the hotel are divided into three classes: morning shift, middle shift and all-night shift, which work in rotation and rest every week. Except for two people in the all-night class, there are three people in the morning class and three in the middle class. One of them is a full-time cashier, and the other two distribute the remaining work according to the actual workload. This arrangement is relatively loose, which can not only assign one cashier, one person to register and sell, and the other person to be responsible for other services and contact work under the condition of heavy workload, but also relieve the pressure of cashier, so that cashier can be clear-headed and make no mistakes. The most important thing is that this way of working can enable newcomers to gain experience quickly, be guided by shift colleagues when the workload is small, and absorb more experience and grow rapidly when the workload is heavy.
Perhaps, in others' eyes, the work at the front desk is very simple. In fact, the procedures of this work are complicated and numerous. In these few months, I found that to do a good job, we must adjust our mentality. No matter whether the work is heavy or leisure, we should complete every job with our heart instead of complaining. When you make a mistake, do everything you can to make up for it, not to escape. At the moment, the salary of the front desk of the hotel is generally a basic salary plus commission, that is to say, there are many guests staying, and their salary is also high, which is the motivation to encourage everyone to work hard and work overtime. As a rookie, I will inevitably make mistakes in my work, but fortunately, the manager and colleagues did not blame me very much and gave me comfort and encouragement, which made me very moved. I am grateful to an elderly colleague for telling me that no matter what kind of environment, I should remember three things: first, diligence, second, patience, and third, I will never be ashamed to ask questions.
I have really learned a lot these days. Besides some basic skills and common sense of service, I have also learned how to be a man, how to handle my own interests and those of hotels, how to handle interpersonal relationships among colleagues, how to adjust my mentality, and what makes me realize is that a waiter should have a strong sense of service. Internship is a good platform, which gives us a new understanding and familiarity with society. Only when we have experienced it in reality will we understand that this society is so complicated and far from being as simple as we thought. During my internship in a hotel, for a while, I found my thoughts and opinions so naive, but then I slowly let go. When I first started to work, I didn't adapt to the long standing and the change of work schedule. At the end of the day, my hands and feet were stiff and sore. The first thing I wanted to do after work was to find a place to sit down and rest, which was really unbearable for a while. For these, I gritted my teeth and persisted, and I realized more deeply that it is not easy to survive. When I was at home before, I didn't seriously think about how these things came from. Now when I have a job, I find it hard to get. In college, we are just a blank sheet of paper, and we appreciate society and life through internship. At school or at home, there may be teachers or parents assigned to say what to do this day and what to do tomorrow, but there, no one needs to tell you this. You must do it consciously and try your best, and the efficiency of a job will be evaluated differently by others. In school, it is mostly a learning atmosphere. After all, school is a place for learning, and every student is striving for higher grades. And there is a workplace, and everyone will work hard to get higher pay and promotion. There is competition in both study and work. In the competition, we must constantly learn from other people's advanced places and how others behave in order to improve our potential. In this position at the front desk, I can gradually feel the human feelings in the society. I have accumulated a little social experience and learned the way of life, and understood the complexity of interpersonal relationships, which is the most precious part of the whole internship process. During the whole internship, I not only saw my good side, but also magnified my shortcomings and deficiencies in all aspects without reservation, thus making me pay attention to what I didn't pay attention to.
Through this internship, I got a comprehensive understanding of the organizational structure and business operation of the hotel, met all kinds of guests, and made many good colleagues and friends. They made me understand the society more deeply, broadened my horizons and taught me how to adapt to and integrate into the society. During the internship, I got in touch with the society in advance, realized the current employment situation, and made an advance plan for my employment plan in the near future. Through this internship, I found my point of convergence with the society and made a guide for my employment direction.
III
According to the arrangement of the teaching plan, I was assigned to the Julongwan Natural Hot Spring Resort to practice the professional course of hotel management from April 21th, XX to October 21th, 2119. During the six-month internship, I felt deeply, learned a lot, gained a lot, and personally realized the hard work, the complexity of society, the importance of practice and the necessity of reading. During the internship, I carefully combined with book knowledge and strictly followed the arrangement of the school. And according to the guidance of the hotel leaders, I worked slowly, studied hard, and worked hard, mastered the basic business procedures of the hotel, learned the daily operation norms of wine spots, learned some cooking methods and eating customs of Cantonese cuisine, learned the daily table manners of Cantonese people, and personally felt the necessity of standardized service and personalized service. At the same time, I also had a preliminary understanding of the catering industry in Guangdong ... I benefited a lot, felt deeply, and deeply realized the close combination of study and practice. In today's hotel service industry, where knowledge competition is increasingly fierce, common sense competition is increasingly obvious, and experience competition is increasingly precious, materialistic and economically developed, which makes people's outlook on life, money, values and interests change greatly, and makes people's spiritual pursuit and material enjoyment undergo earth-shaking changes. Therefore, it is more obvious for the hotel industry, which has just started and has a perfect prospect. It is precisely because people have seen this perfect prospect that many businessmen have turned their eyes to hotels. At the same time,
for those who study this major and intend to engage in this industry in the future, it has also generated endless motivation and pressure, which is a sober step for us to engage in the future development of this industry and understand a lot!
1, the initial adaptation stage
Due to the interference of a series of external factors such as the objective climate, economy, life and population quality in the north and south, the unaccustomed eating personality there, the hot climate, the discomfort of diet, the start of work and the strangeness to the hotel environment and colleagues, the adaptation and adjustment process has appeared for nearly half a month, which is also a time to challenge us and test our perseverance, but between classmates. The hotel leaders' concern for us has inspired me, turning hardships into motivation, and I have come step by step. The confidence and strength to overcome difficulties and challenges, the patient teaching of the leaders, and the enthusiastic help of my colleagues all inspire me, especially the heartfelt emotion that I want to enter the society as soon as possible is the source of motivation for me to adapt to the hotel, get used to life and study hard.
2. After that, I worked hard and studied hard.
According to the needs of my work, I was assigned to the reception desk for the first time. At that time, my heart was full of distractions, and the hotel took a belt-and-belt approach to get to know it slowly. The work of the reception desk was mainly divided into reception, room sales, check-in, check-out and expense settlement. Of course, this also included answering questions for guests, helping them handle service requirements, telephone transfer, and taxation. In addition, the front desk is the direct contact department of the guests, so many of the guests' requirements will not be directly put forward to the floor attendant, but the front desk of the department they first contacted will be selected, so the front desk will also work as the coordination center of the whole hotel. The requirements of the guests are basically the same. The lack of a hair dryer, a towel and a clothes rack are usually trivial things, but some guests will make trouble without reason. For example, when booking an air ticket, the guest himself said that he wanted to book three tickets to Beijing, and the guest signed it for confirmation. But when our front desk staff helped to book the tickets for the guests, the guest refused to admit that he had booked three tickets and asked us to refund the cost of the extra tickets. Although it was not our fault, because he had his own signature confirmation form, the hall manager still asked us to admit our mistake and refund the ticket money. I was very angry at that time, but as the saying goes, "The customer is God" and "The guest is always right" is a well-known management motto in the hotel industry, and I have deeply realized it.
at the front desk of the hotel, the work is divided into three classes: morning shift, middle shift and all-night shift, and the work is rotated and closed every week. Except for two people in the all-night class, there are three people in the morning class and three in the middle class. One of them is a full-time cashier, and the other two distribute the remaining work according to the actual workload. This arrangement is relatively loose, which can be assigned to one cashier, one person to register and sell, and the other person to be responsible for other services and contact work under heavy workload. But also can alleviate the pressure of cashier, so that cashier can be clear-headed and make no mistakes. The most important thing is that this way of working can enable newcomers to gain experience quickly, be guided by shift colleagues when the workload is small, and absorb more experience and grow rapidly when the workload is heavy.
We studied bit by bit, day by day, and we were not ashamed to ask questions. In the end, it was the basic essentials of the whole reception, and I knew the operation process like the back of my hand. However, due to the passage of time, the mastery of theory and practice gradually combined, which made us find some shortcomings of the hotel, and we were also deeply distressed and helpless by the hotel people's discrimination against our college students. Therefore, we had a theoretical debate with some hotel leaders. Especially the unfair work arrangement and psychological prejudice against us, we can't understand it very much. Two months have passed, and we began to apply for changing departments for study with our heart and initiative, but because the position of the hotel is different from ours and the interests are different, we have held formal consultations. But in the end, it gave us a chance to exchange and learn from each other. I then applied to be transferred to the room department to be a grass-roots waiter, which was very different from my previous job. The front desk was a mental job, while the room was mainly devoted to manual labor. I began to learn to do more and talk less. This kind of work was also very good, simple and pure, without competition and trouble. I learned how to make a good guest room and how to make it neat and clean. As time went by, I studied in the guest room for 25 days, but my superior leader wanted to transfer me to another hotel-a branch of the hotel. Originally, I signed up voluntarily, but without knowing it, the hotel directly informed me to transfer me there, and I really didn't want to go. However, the hotel forced me to go. We explained to the leaders before that we were going to end our internship and hoped to stay there and study in a stable environment. We didn't want to adapt to the environment and corporate culture of another hotel in the last month, which would only make us more confused and learn nothing. However, the hotel could not understand our recommendation and finally contacted the school. However, under the unclear situation, the hotel made a decision to dismiss me. I have no choice but to leave. I finished my five-month internship and learned the workflow of reception and the basic essentials of room arrangement. At least I learned something that I couldn't learn in school.
Although the internship is only in my student career.