Attendant etiquette, in life, etiquette can adjust the relationship between people. If a person's manners are good, more people will be willing to contact her. Flight attendants not only require high face value, but also require etiquette norms. Let's learn about the etiquette of flight attendants.
Etiquette related to flight attendants 1 bow etiquette
Bow once (15)
Similar to nodding, it is suitable for greetings and greetings on many occasions.
Bow twice (30)
Salute is suitable for welcoming and greeting important guests and elders.
Bow three times (45)
Used to express sincere thanks or apologies.
Handshake etiquette
The order of shaking hands is that the host, the elder, the boss and the lady reach out and the guests, the younger generation, the subordinates and the men greet each other and shake hands.
Between the host and the guest, the host should take the initiative to reach out; Between the elders and the younger generation, the younger generation can only reach out after the elders reach out; The superior and the subordinate hold hands, and the superior can only hold hands after reaching out; Between men and women, after the woman reaches out, the man can reach out and shake hands.
Guide gesture etiquette
Forward swing: fingers together, palms straight, lifted from the side of the body from bottom to top, with the shoulder joint as the axis, arms slightly bent, swinging from front to right to waist height, to 5 cm away from the body, and stopping when it does not exceed the trunk.
Straight arm type: the arm swings laterally outward, the fingertip points forward, and the arm is raised to shoulder height, which is suitable for indicating the position of the item.
Curved arm type: the arm bends and swings from side to side, and the arm height is below the chest, which is suitable for inviting people in.
Inclined arm type: the arm is tilted up and down, which is suitable for inviting people to sit down. When guests are seated, their gestures should be tilted downward. First, pull the chair back with both hands. Then, lift a bent arm from the front, swing the forearm from top to bottom with the elbow as the axis, make the arm fall diagonally, and smile and nod to the guests.
When guiding passengers, look at them and smile.
Eight principles of correct smile
Active smile principle
Principle of natural and generous smile
Principle of eye smile
Principle of sincere smile
Principle of healthy smile
Optimal timing and maintenance principles
Principle of equal treatment
Smile every day principle
Temperament is reflected in gestures and smiles.
May everyone meet a better self.
The image of a stewardess. Related etiquette 2
1. Hairstyle: When a stewardess wears a uniform, her hair should be neat and beautiful, generous and natural, neat and well-groomed. Hairstyles are mainly based on the standard hairstyles stipulated by the crew business, leaving no weird hairstyles.
2. Make-up: The stewardess must put on her work makeup and make-up when on duty, keep a good mental outlook, and keep her hands and nails neatly trimmed. Don't use lipstick with unhealthy colors and bright colors, don't wear oversized accessories and fashion watches, and don't touch up makeup and embellishment in front of passengers.
3. Uniforms: When on duty, flight attendants of the same flight crew can dress according to the season of the flight, weather changes and personal physical quality, and flight attendants all wear skirts; When welcoming guests in cold areas, flight attendants can wear vests and coats. Leather shoes should be kept bright and intact, and single leather shoes should be worn in the air. Flat shoes can only be worn when serving in the air. Buttons must be buttoned when wearing uniforms, and flight attendants are not allowed to wear belts, scarves and gloves when wearing coats and trench coats. The boarding pass is worn on the chest of uniforms, windbreakers and coats and taken off after boarding; The service label is attached to the upper right side of the uniform and the upper left side of the shirt and apron.
well-behaved
A flight attendant should have good personal cultivation and manners in the process of working, living and going abroad.
1, flight attendants should dress generously in the work area, and should not wear fancy clothes, and work clothes and casual clothes should not be mixed. When you meet passengers, leaders and colleagues, you should smile, stop to make way and take the initiative to say hello.
The stewardess always speaks politely and peacefully.
3. You should use civilized telephone language when answering the phone.
4. Maintain the order in public places, and don't make any noise or laugh.
5. Keep state secrets and respect the folk customs and culture of the host country. Don't speak from the standpoint of the company.