Job responsibilities of hotel room supervisor 1
1, responsible for supervising and inspecting the room reception service on the floors under its jurisdiction to ensure the normal and smooth room reception;
2. Patrol the room layout, cleanliness and service quality every day to maintain a normal and stable level;
3. Organize and preside over the weekly meeting, listen to the report, arrange the work and solve the difficulties encountered in the work;
4, actively understand the hotel room supplies and maintenance;
5, other work assigned by the leadership.
Responsibilities of Hotel Room Supervisor 2
1, assist the room manager to do the daily work of the department, and check whether the dispatching situation of the cleaning room is reasonable and whether there is any omission of repeated dispatching;
2, responsible for the day's housing distribution, ward round, room change status, etc. Check the room hygiene daily, and solve the problems on the spot when found;
3, responsible for the daily irregular patrol inspection hotel public areas and linen room hygiene, found that the problem timely notify the rectification;
4. Track the maintenance progress of the maintenance room every day and report to the room manager;
5. Assist the room manager to receive important guests and teams;
6. Be responsible for the daily work of the linen room, and do a good job in the replacement of linen and uniforms, the distribution, collection and storage of guest supplies;
7. Simply handle guest complaints, do a good job of comforting guests, and notify the room manager to go to the scene to deal with them;
8. Be responsible for the monthly attendance summary and related accessories of each team in the department;
9. Assist the room manager to formulate the weekly training plan for department employees, and conscientiously do a good job in the training of new employees' operating procedures and service standards;
10, to assist the room manager to do a good job of asset custody and daily inventory in all areas of the department.
Responsibilities of Hotel Room Supervisor 3
1, responsible for the overall operation and operation of the housekeeping department; Assign and supervise the work of employees and make work plans;
2. Ensure departmental costs and expenses, and ensure that room costs and expenses are controlled within the budget;
3, according to the company's operating standards, check the room and facilities and various items at any time;
4, check the housekeeping facilities and management, spot check and improve the overall work quality and efficiency of the department;
5. Improve guest satisfaction and take full responsibility for guest satisfaction in guest rooms.
Responsibilities of Hotel Room Supervisor 4
1. Attend regular hotel administrative meetings, preside over weekly housekeeping management meetings and relevant staff meetings, convey arrangements, implement meeting resolutions and instructions from superiors, be responsible for planning and organizing housekeeping work, and check the work completion of the department.
2. Perform business management functions, supervise room service, sanitation and greening of public areas and other room services.
3. Supervise and coordinate the operation of Housekeeping Department, and provide standardized, procedural and high-quality services and personalized service development for guests.
4. Supervise the equipment inspection, request to improve or increase room items, operating tools and labor supplies, reduce departmental expenses, and maintain hotel room service standards.
5. Make departmental staff training plan, rationally allocate staff, and check the service etiquette, gfd, work attitude and work efficiency of departmental staff. Participate in the appraisal and assessment of employees' working ability, develop employee relations and solve possible difficulties in employees' work and life.
6. Check the sanitary conditions of guest rooms, visit guests, handle customer complaints, and work closely with the security team and engineering team to ensure the service details of guests during their stay.
7, coordinate and strengthen the working relationship between departments, constantly improve the work, improve efficiency, establish a complete housekeeping management system, properly handle the guests left behind.
8. Cooperate with and supervise the housekeeping, equipment maintenance, department cost accounting and control, and draw up and report the work plan of housekeeping department.
9. Handle employee attendance and schedule.
10, responsible for housekeeping materials management.
Job responsibilities of hotel room supervisor 5
1. Take the initiative to maintain effective communication within the department and coordinate the relationship between various parts.
2. Assist in training, supervising and ensuring that the appearance and behavior of all employees meet the standard requirements.
3. Assist the community to control departmental costs, such as manpower, linen, tools, materials, supplies and uniforms.
4. Continuously provide supervision, training and retraining for waiters in guest rooms and public areas.
5. Check the guest rooms every day, including all moved-out guest rooms, vacant rooms and checked-in guest rooms. Ensure that the maintenance and cleaning meet the standards.
6. Ensure that the daily inspection records include the work assignment of room attendants, room conditions and maintenance defects.
7. Be responsible for updating the inventory of linen, tools and consumables.
8. Check the tool room, equipment room and linen room every day to ensure that they are kept clean and tidy.
9. Coordinate engineering maintenance, and maintain defects that need to be followed up in time.
10. Control the cleanliness of tools and appliances used by employees in stock.
1 1. Make sure that the storeroom on the floor is always locked and all items must be placed neatly.
12. Ensure that corridors, lobbies, other guest areas and public areas are always in good condition.
13. Be responsible for recording employees' attendance, overtime and vacation, and reporting to department heads.
14. Be familiar with the emergency and safety measures of the apartment.
15. Perform other tasks entrusted by community leaders and department leaders.
Responsibilities of hotel room supervisor 6
1. Responsible for organizing, arranging and coordinating the cleaning of guest rooms and public areas.
2. Strictly implement the safety system to ensure the safety of guest rooms.
3. Manage guest room items, conduct guest room training, and timely feedback guest information and opinions.
4. Check the operating procedures and service specifications of each position to provide customers with satisfactory services.
5. Complete other tasks assigned by the leaders.
Job responsibilities of hotel room supervisor
1. Distribute daily work reasonably and supervise work quality and progress.
2. Update the room status of available rooms.
3. Manage inventory items to ensure accurate supply.
4. Check the guest room, dining room and lobby, find the furniture or equipment that needs maintenance and replacement, and make suggestions to the housekeeping manager.
5. Guide and assist the cleaning staff in their work, and inspect guest rooms, corridors, stairwells, service areas, lobbies and other public areas to ensure that these places are clean and tidy.
6. Report all items that need to be repaired and maintained to the engineering department, make a final inspection of the guest room, and send a room status report to the room attendant and/or front office staff quickly and accurately.
The duties of the hotel room supervisor
1, responsible for the overall sanitation and inspection of equipment and facilities in floors, rooms and public areas. Spot check the rooms (not less than 50 rooms) inspected by the floor foreman every day, and correct all kinds of problems found in the inspection in time.
2, responsible for the VIP room health, facilities, goods and service quality comprehensive inspection.
3. Be responsible for the supervision, inspection and rectification of the service quality, working procedures and labor discipline of floor attendants.
4, responsible for handling the guest's main complaints, collect and record the guest's opinions and suggestions in detail, timely feedback to the department manager.
5, responsible for the management of the floor property, do a good job of control, statistics and inventory of all kinds of guest items and cleaning supplies, and timely feedback information to the department manager.
6, responsible for organizing the daily training of floor attendants, and regularly assess the training content; Grasp the ideological trends of personnel in the area under their jurisdiction, do a good job in the ideological work of employees, and report to the department manager regularly.
7, responsible for the floor daily safety patrol, inspection and safety knowledge training for employees. Timely correct the hidden dangers and problems found in the inspection, make detailed records and report to the department manager.
8. Control the guest room status, arrange room cleaning, carpet cleaning and facility maintenance as planned according to the room rental situation, verify the difference in guest room status, and provide accurate guest room status.
9, responsible for the guest room monthly (quarterly) plan cleaning project formulation, implementation, inspection work.
10, carefully fill in the daily inspection record of the floor supervisor, record all kinds of problems found in the inspection that day and the situation after rectification, and analyze and solve common problems; Organize foreman work meetings regularly, summarize the problems recorded in floor foreman inspection, analyze and solve common problems, and understand their rectification. Report to the department manager regularly.
1 1. Assist the department manager to arrange, arrange and complete other daily work.
Job responsibilities of hotel room supervisor
1. Be fully responsible for the management of the housekeeping department, be responsible to and accept the supervision of the general manager.
2. Be responsible for the planning, organization and command of the housekeeping department, and lead all the staff of the housekeeping department to complete all the work indicators issued by the general manager.
3. Formulate the management objectives and management system of the housekeeping department, organize and promote the implementation of its plan, and organize the preparation and review of the working procedures and work assessment methods of the housekeeping department.
4. Preside over the daily business of the department and the regular meeting of the manager and foreman, attend the weekly meeting of the department manager presided over by the general manager, and be responsible for the employment, training and work assessment of the above-mentioned department heads.
5. Formulate the operating budget of the housekeeping department, control various expenditures, and review the declaration, analysis and filing of various work reports and important files.
6. Formulate the room price policy, formulate and implement the room sales plan, and supervise the implementation of the room price.
7. Check the facilities and management of housekeeping department, and test the quality and efficiency of this department.
8. Patrol the area of this department and make records, solve problems in time when found, and constantly improve various operating procedures.
9. Make regular appointments with important guests who have long-term cooperative relations with the hotel, listen to their opinions with an open mind, and constantly improve and perfect their work.
10. Responsible for housekeeping cleaning, equipment depreciation, maintenance, cost control (budget) security, etc.
1 1. Check the fire-fighting equipment, do a good job in fire prevention and theft prevention, and assist in the investigation of wanted criminals.
12. Check, evaluate and evaluate the work of the supervisor.
Responsibilities of Hotel Room Supervisor 10
Job responsibilities:
1. Supervise, guide and inspect the implementation of the post responsibility system, operating procedures and room quality standards of room attendants;
2. Be responsible for the team management of employees in this department, including work supervision and scheduling. , strengthen communication, enhance employee cohesion and promote team stability;
3, responsible for coordinating the work of the housekeeping department, and communicate and cooperate with the managers of relevant departments;
4, responsible for handling customer complaints and suggestions on service, control the quality of room service, and constantly improve the service quality of the department;
5. Assist the leader to complete other work instructions of the hotel.
Job requirements:
1. College degree or above, aged 25-45.
2. More than three years working experience in room management.
3. Familiar with room management, service process and quality standards.
4. Ability to organize, coordinate, respond, manage, express words and manage information.
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