I started working in the five-guarantee nursing home on XX, XX, XX. Over the past few years, with the support and care of hospital leaders, I have carried forward the spirit of not being afraid of hardship, dirty and tired, and adapted to this job as soon as possible. As an ordinary waiter, I have always adhered to the principle of putting the elderly first, solving problems for the elderly and serving them. Focusing on the overall work and set goals of nursing homes, we will provide standardized services and courteous services, and strive to achieve standardized, courteous, healthy and perfect work. Although there are misunderstandings about this industry in society, and some people even look down on our profession, I love this job very much. It is my great honor to help the government solve the problem and give the old people a sense of security and happiness. The service work in recent years is summarized as follows:

First of all, the hospital cleaning work.

Every morning, every bedroom and public area under personal responsibility is cleaned, so that there will be no messy phenomenon, so that everyone can look comfortable and live with peace of mind.

Second, serving the elderly.

1, urge, urge and help the elderly to do five things, that is, cut their nails frequently, take a bath frequently, wash their hands frequently and so on. Ensure that every room has no peculiar smell, dust or dead angle, bright doors and windows, clean bedding and clothes and trousers. Every day, I bring water and meals to the elderly with mobility problems. Wash clothes for the elderly from time to time, wash their hair, feet, have their hair cut, wipe their bodies and cut their nails, and take good care of the elderly. Take good care of the sick old people, report in time if you need to be hospitalized, and dare not neglect them at all. Arrange for the dead old man to dress and deal with the aftermath.

2, mediation, handling disputes between the elderly, to help the elderly solve practical problems, etc. Count the heads of old people every day to eliminate hidden dangers in every room. Conduct safety rounds in each room at night to prevent the elderly from getting lost and unsafe hidden dangers, and make fire safety records every day to ensure the safety of the elderly.

Explain the rules and regulations of our hospital in detail to the newly admitted elderly, so that they can adapt to life there as soon as possible.

4. Try to make the lonely old people live a happy life in their later years. After work, I will chat with the old people and their families, so that they can pass the boring time.

Third, the management work

1. Starting from February 20XX, I will not only do a good job in cleaning and serving the elderly, but also help the kitchen cook in shifts. Every time there is a market day, I also have the task of buying food. I also record and manage the accounts of buying vegetables. By 20XX months, I began to understand the financial work of nursing homes. Until XX, XX, I didn't take part in grocery shopping, but I still have to do financial work and service work after adding cash custody. Although I am very tired, I still try my best to do things well. The accounts are well documented and settled every day. Don't take what you shouldn't take, don't take what you shouldn't take.

I have been involved in the storage of the warehouse since I entered the nursing home. As for the storage of goods in the warehouse, I have ensured that the accounts are well-documented and handled by ticket. I am well aware that the work of supporting and respecting the elderly is related to the image of the party and the government and the vital interests of the elderly. Therefore, I dare not be slack and sloppy in my thoughts, and always put my actions under the supervision of the vast number of nursing homes and elderly people who serve, so as to be honest and self-disciplined, and constantly strengthen self-cultivation and exercise. Take "serving the elderly and sharing worries for politics" as the action guide, constantly enhance self-discipline awareness, improve self-cultivation, and correct work style and life style.

Fourth, the attendance rate

I strictly abide by the rules and regulations of nursing homes. When it's my turn, I will never be perfunctory and never go out for no reason. I will ask for leave in advance and change classes. I have never been absent from school.

Verb (abbreviation of verb) is insufficient.

Summarizing my work in the nursing home in recent years, I feel very gratified and grateful. Under the leadership of the team, I have made necessary contributions to the overall work of civil affairs, but there is still a necessary gap between us. First of all, the depth and breadth of learning are not enough and need to be further strengthened; Secondly, we should further strengthen the sense of service in our work, regardless of personal gains and losses. Third, we should pay attention to unity and cooperation with other staff, and talk less and do more.

In my future work, I will seriously think about my own shortcomings, sum up experiences and lessons, explore and study effective ways to solve problems, redouble my efforts, be pragmatic and strive to do better in my future work.

Personal summary of nursing home staff

With the care and support of X District Committee, District Civil Affairs Bureau, X Town Government and all walks of life, the nursing home in X Town in 20XX earnestly implemented the five-guarantee policy of the party and the state and the spirit of the instructions of the higher authorities on centralized old-age care, taking the establishment of provincial nursing homes as the driving force, focusing on serving the five-guarantee elderly, and taking quality service, institutionalized management, regular life, complete facilities and garden environment as the standards, and constantly reforming and innovating.

At present, there are 55 elderly people with five guarantees in the nursing home in X town, and 5 elderly people at their own expense (including 40 elderly people with five guarantees in X town; Five guarantees in Lingshan Town: 4 people; Yanfeng Town Five Guarantees: 3 people; Five guarantees in rough slope town: 6 people; Xinyi Island: 1 person; Self-care: 29 people; The number of half nurses is17; The number of full-time nurses is 8). Equipped with 6 management service nurses. We adhere to the working philosophy of "people-oriented, serving the society, all for the elderly, all for the convenience of the elderly and all for the elderly", unite as one, continuously increase investment and improve various functional facilities; Strengthen management and services, so that the living conditions of the elderly have been significantly improved, the quality of life has been significantly improved, and continue to work in a solid manner in 20XX.

First, in 20XX, we mainly improved the facilities and equipment of nursing homes:

1. Renovating the rooms of old people's homes for the aged, strengthening the construction of monitoring areas (mainly treating senile dementia and elderly people who need to live alone), and now adopting five-guarantee elderly people 1 person and disabled people 1 person.

2. Set street lamps (10 lights) for the courtyard, and the courtyard will be brightly lit at night.

Second, the introduction of social volunteer fundraising and corporate sponsorship.

1. Continue to cooperate with the International Nursing College of Hainan Medical College, where students regularly offer love to the five-guarantee elderly.

2. Introduce the volunteer service activities sponsored by the Red Cross Society of Hainan Province "Tianziquan" Foundation to make the elderly feel at home in the nursing home. The 20XX Foundation sponsored 7000 yuan of materials.

In 3.20XX, it was also introduced that Taiwan Province Tzu Chi Foundation donated rice, oil, salt and clothing for the elderly with a total value of about 10500 yuan. Volunteers of the Communist Youth League X and Hainan TV jointly donated a batch of food with a total value of about 9,900 yuan, and held a unique cultural performance for the elderly, which won the love of the elderly; 60 winter clothes donated by Hainan Sang Le Solar Energy Company, with a total value of about 6,000 yuan; Lin Gang, the mayor of X District, donated 5,000 yuan in cash to the nursing home on behalf of X District Committee and District Government, and a group of social volunteers donated about 2,000 yuan to the nursing home. A total of 20XX years, the social donation materials and cash of X Town Nursing Home totaled about 34,400 yuan. Now all materials and cash are equally distributed to the five-guarantee elderly, the disabled and orphans.

In 4.20XX, we sent five old people away and are doing hospice care for them.

5. Vigorously develop the hospital economy. We use the open space in the hospital to grow bananas, sweet potatoes and vegetables, all of which supplement the food for the elderly (estimated annual planting is about 1500 yuan).

Third, we always put people first in our work. Although the nursing home in x town is based on the principle of centralized support, we still provide small stoves and sick meals for individual elderly people who need care. For employees, we mainly do the following management:

1. In terms of employee recruitment and supervision, we adopted the principle of nearby recruitment and appointment rotation, which reduced the operating cost and passed strict training and study in the apartment.

2. Nurses and chief nurses are appointed by Haikou. In order to ensure the nursing quality of 100%, the main nurses are directly appointed by the apartment, and the nurses are also rotated by the apartment nurses.

3. All employees are regularly trained by "Haikou Coconut Island Home Pension Apartment", and the annual training is not less than 12 hours. And everyone must go to the apartment to participate in an annual or quarterly nursing skill competition every year.

4. According to the assessment standard of "Coconut Island House", all employees are assessed every month.

Fourth, in order to better manage and help the elderly with five guarantees, we advocate that the elderly with five guarantees care for each other, help each other and supervise each other, abide by the rules and regulations of the hospital, and strictly implement the access control system to ensure the safety of public property and personal property in the hospital. For the management of nursing homes, we communicate with the elderly in time, listen to their opinions in time and brainstorm.

Verb (abbreviation of verb) For the overall management idea of 20XX, we plan as follows:

1, inherit the management mode of 20XX, continue to improve the management scheme, forge ahead, and move towards the goal of demonstration nursing homes in the province.

2. Actively introduce caring enterprises and private donations to improve the living environment of the elderly.

In short, in the future work, we will continue to strictly implement the five-guarantee policy of the Party and the state, closely rely on the superiors and the residents of the hospital, blaze new trails, forge ahead with determination, adhere to the concept of not humiliating the mission, not bearing great trust, putting people first, advancing with the times and innovating features, intensify the construction of nursing homes, improve various service facilities, comprehensively improve the level of centralized support and service quality, and strive to reach a new level in all work in the new year. Make our new contribution to building a harmonious society!

Personal summary of nursing home staff

Our hospital conscientiously implements the principles and policies of the party and the state on five guarantees and the spirit of the instructions of the street party working committees, offices and superiors on our work. Taking the establishment of provincial nursing homes as the driving force, focusing on serving the elderly with five guarantees, and taking quality service, institutionalized management, regular life, complete facilities and landscaping as the standards. The whole hospital was United as one, and all the work on 20 19 was well done. To sum up, it is mainly as follows.

First, the system has been improved and standardized management has been implemented.

Adhere to people-oriented, strive to improve the system, and strive to achieve the goal of managing hospitals by system. It has successively formulated the dean's responsibility system, the staff post target responsibility system, the health examination system, the evaluation system of "five good hospitals and five good residents", the evaluation system of "civilized hospitals and civilized residents groups", the evaluation system of sanitary houses, the ten norms of hospital and residents' internal management, the residents' leave when they go out, the safety duty system, the registration and filing system of five-guarantee recipients in nursing homes, the graded nursing system and the regular meeting system of managers. Through the implementation of the system, the comprehensive quality of residents has been effectively improved and the order of hospital affairs management has been straightened out.

Two, seriously carry out the "three evaluation" activities.

Carefully organize and carry out the activities of "Five Good Hospitals and Resident Appraisal", "Courtesy Hospitals and Resident Group Appraisal" and "Clinic Appraisal" within the whole hospital, and conduct appraisal once every six months. At the end of the year, a grand commendation meeting will be held for "Five Good Residents", "Courtesy Residents Group" and "Clinic". Five good residents will wear big red flowers and five good residents' badges, and each will receive a 50 yuan Prize. Courtesy residents group will give big medals and 30 yuan prizes, while toilet winners will give "Toilet pennant" and 30 yuan prizes. Through the development of economic activities, residents' sense of striving for the first place has been cultivated and stimulated, and residents' sense of group honor has been enhanced.

Third, further standardize the implementation of the resident leave system.

When residents go out, they need to ask for leave from the hospital administrator and get permission before they can go out. When they returned to the hospital, they returned the sign to the hospital administrator and canceled their vacation. The effect of this is intuitive, clear, strict and effective, which puts an end to the chaos of residents going out without permission, and also provides convenient conditions for preventing residents from getting lost and getting timely and effective help from all walks of life.

Four, strictly implement the five guarantees for the elderly in nursing homes.

In the work of perfecting the archives system, we must adhere to the "two customs". First, people diagnosed with mental illness by hospital health examination are not allowed to enter the hospital; Two, the hospital health examination diagnosed with infectious diseases, not admitted to the hospital. For those who have the admission conditions, we have done what we want and set up personal information files for them, one for each person and one for each file. The file contains the application form for individual residents to participate in the five guarantees, the approval form for admission to the nursing home, the hospital health examination materials, and the agreement for admission to the nursing home. It is convenient for us to fully grasp the information supply of inpatients, and also set a goal for personalized service management.

Fifth, a self-management mechanism has been established.

We adhere to the people-oriented concept of running the hospital and pay attention to giving full play to the role of the elderly. First of all, we elected a hospital management committee with residents' participation to discuss and formulate the long-term development plan and work plan of the nursing home this year. Second, the hospital management committee has set up a leading group for food management to solicit and listen to residents' opinions and suggestions in daily life, and is responsible for formulating weekly meals and recipes, specifically mastering food standards, settling food accounts regularly, adjusting food patterns on major festivals, and ensuring food supply. Third, a leading group for safety and health logistics was established. Team members are on duty in turn, responsible for the maintenance of hospital lines, strict hygiene system, prevention of food poisoning, and strict implementation of boiler operation procedures to prevent accidents. Because we have improved the effective mechanism of hospital autonomy, fully mobilized the work enthusiasm of all groups, and ensured the orderly operation of hospital work.

Six, the implementation of graded nursing, to provide humanized and affectionate services for the elderly.

First, family care starts from a little bit.

The second is to have a heart-to-heart talk.

The third is graded care, including routine care for ordinary residents, secondary care for semi-self-care residents, and primary care for residents who can't take care of themselves, so that the elderly with five guarantees can truly feel the warmth of the party and the government caring for society, so that they can strengthen their confidence in life and raise their sails in life.

Seven, forge ahead, and strive to improve the conditions of running a hospital.

In view of the aging facilities in our hospital, we obtained funds of 6,543,800+4,000 yuan from sub-district offices and superior business departments throughout the year. All the houses in the hospital have been painted and maintained one after another. The front row bungalow in the hospital has been covered with two floors, and 62 beds have been added. The scale of the hospital has been expanded, and a ton of Fengxin boiler has been purchased, and four new boiler rooms have been built, which ensures the residents' normal drinking water and heating in winter, and provides comfortable living and entertainment conditions for the majority of residents to spend their twilight years.

In a word, after 20XX years of unity and struggle in the whole hospital, our hospital has made due achievements and won wide praise from superiors and all walks of life. Achievements can only explain the past, not the present, nor the future. In the new year, we will continue to strictly implement the five-guarantee policy of the party and the state, closely rely on superiors and the masses, blaze new trails, forge ahead, strive to raise the work of hospitals to a new level, and make new contributions to building a harmonious society.