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Common problems and solutions in catering service
Give the guest the wrong dish: apologize. If guests don't move chopsticks, they should be removed in time. If he has started eating, he doesn't need to take them out again. He can notify the supervisor as a gift. Be careful to dirty the guest's clothes: apologize actively, clean hard and try to meet the guest's requirements. Something not on the menu: contact the kitchen to see if it can be done. If not, introduce similar dishes in our store. Guests with children: Take clean children's chairs and pay attention to putting away tableware and hot water to prevent accidents.

1. Give the guest the wrong dish: apologize. If guests don't move chopsticks, they should be removed in time. If he has started eating, he doesn't need to take them out again. He can notify the supervisor as a gift.

2. Be careful to dirty the guest's clothes: take the initiative to apologize, try to clean up and try to meet the guest's requirements.

3. Dishes not required on the menu: contact the kitchen to see if it can be done. If not, introduce similar dishes in our store.

4. Guests with children: Take clean children's chairs and pay attention to putting away tableware and hot water to prevent accidents.

5. Guests arrive at the store full: arrange guests to rest in the waiting area and provide tea.

6. Guests walk out of the restaurant without paying: explain the situation to the guests in a low voice, don't swear, don't make any noise.