The first is that the file is too big to read, and the software will get stuck. Try reading a small file.

The second is that the software compatibility is not good, unstable, and the software is reinstalled.

The third issue is the system. If you are prompted that the virtual memory is insufficient, it is often a problem that the computer configuration is too low. You can watch it on another computer.

Finally, if you can't solve it, you'd better consult the engraving machine manufacturer to find a way to solve it, or call the after-sales technicians to provide guidance.