After a merchant is complained by 12331, 12315 will convene consumers and merchants for mediation. As for whether consumers can receive compensation, since 12315 does not have the power to enforce the law, it depends on the outcome of the mediation, which will be investigated and dealt with by the administrative department. If serious quality problems are involved, they will report the relevant situation to the administrative department for verification. Suspected illegal acts related to food safety in the production and operation of food (including food additives); suspected illegal acts related to product quality and safety in the development, production, operation, and use of drugs, medical devices, and cosmetics.

"Food Safety Law of the People's Republic of China"

Article 12

Any organization or individual has the right to report food safety violations in accordance with the law Understand food safety information from relevant departments and provide opinions and suggestions on food safety supervision and management. Article 122

Anyone who violates the provisions of this Law and engages in food production and business activities without obtaining a food production and business license, or engages in food additive production activities without obtaining a food additive production license, shall be prosecuted by the people at or above the county level. The government food safety supervision and administration department shall confiscate illegal income, illegally produced and operated food, food additives, and tools, equipment, raw materials and other items used for illegal production and operation; if the value of illegally produced and operated food and food additives is less than 10,000 yuan, A fine of not less than 50,000 yuan but not more than 100,000 yuan shall be imposed; if the value of the goods exceeds 10,000 yuan, a fine of not less than 10 times but not more than 20 times of the value of the goods shall be imposed.