If you want to successfully open a Malatang shop, you must consider it from the customer's perspective. This will attract more people to your store for consumption.

Spicy hotpot should be delicious and nutritious. Society is progressing, human beings are developing, and the concept of diet has changed from eating enough to being healthy. While delicious food stimulates people's taste buds, healthy green vegetables retain people's hearts. So now people’s requirements for diet are not only to eat enough, but also to be delicious and nutritious.

The store is clean and tidy. The environment of a Malatang shop is not just as simple as the floor and tabletops being clean, but also includes the decoration style, placement of items, surrounding environment, as well as the clothing of employees, products, and the kitchen environment, which all belong to the store environment. Usually customers will observe in front of the store before entering the store to decide whether they want to eat here. Only if the first impression is good will secondary consumption occur, and new customers will become regular customers.

Service must be thoughtful and warm. The service of a Malatang shop is very important. The staff's service should be homely, and they should take the initiative to entertain guests when they enter the store. Warm service will make customers feel friendly. When someone walks into a malatang shop, the employees take the initiative to greet the customer, guide them to their seats, and introduce the dishes to the customers. Customers will stay and consume under such warm hospitality.