You can directly call the customer service hotline 4006639797 for feedback, and will inform the customer service of personal information, the information of the complained store, the occurrence time and detailed events.

Dicos will generate a complaint form according to the incident to start the handling process, and the customer service will verify and communicate this information with the restaurant/supervisor, and immediately urge the relevant person in charge of the restaurant to contact and communicate to solve the problem.

Extended data:

Scope of acceptance of the report:

All matters that violate food safety or cause potential quality hazards by our suppliers, including but not limited to:

1, using raw materials that do not meet the national food safety standards;

2, illegal use of food additives;

3. Use recycled products or raw materials;

4, the use of raw materials beyond the shelf life;

5, shoddy, fake, adulterated food production;

6. Tampering with or forging production and processing records, production dates, warranty dates or inspection reports;

7. Bribery or profit-seeking to the factory personnel, purchasing personnel, quality assurance personnel and inspectors;

8. Raw materials, formulas and production process regulations that violate the promise;

9, mercenary, unreasonable cost reduction;

10, cover up the fact that it is against food safety or quality.

Dicos official website-Frequently Asked Questions