If consumers want to complain about KFC stores, there are generally the following ways:
1。 Store complaints: Consumers can go directly to KFC stores and make complaints to KFC store managers, or they can make complaints through KFC official APP.
2。 Customer service complaints: Consumers can also call KFC's national customer service phone to make complaints.
3。 Complaint from Weibo: Consumers can also make a complaint at Weibo @ KFC Weibo.
4。 Complaints by mail: Consumers can mail their complaints to KFC headquarters by mail. KFC will immediately arrange to handle the complaint after receiving it, and give consumers a timely reply. When handling complaints, KFC will respect consumers' rights and interests, solve problems fairly and objectively and protect consumers' rights and interests.
KFC merchants are most afraid of complaining to the 123 15 exposure platform:
After the consumer complains on 123 15, the Consumers Association will organize the merchants to negotiate and solve it. If the merchants and consumers can't negotiate well, the Consumers Association will report the matter to the administrative department for industry and commerce. The industrial and commercial bureau will investigate the behavior of merchants and impose administrative penalties on merchants (enterprises and merchants) according to the investigation results, including revocation of business licenses, fines, confiscation of illegal income, and ordering to suspend business.
Introduction to 123 15:
"123 15" is a consumer complaint hotline and a national internet platform. 1March, 999 15 In order to effectively solve the problem of consumers' "difficulty in complaining" and accept consumers' demands in a timely, convenient and fast manner, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, opened a nationwide unified consumer complaint reporting telephone number 123 15.
Relying on the telephone number 123 15, the administrative departments for industry and commerce at all levels in China have set up a consumer complaint reporting service network with modern information technology as the main means, integrating acceptance, investigation and supervision, covering urban and rural areas throughout the country.
After dialing 123 15, if you need to make a complaint or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent.
I hope the above content can help you. If in doubt, please consult a professional lawyer.
Legal basis:
Article 7 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests
Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services.
Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.
Article 8
Consumers have the right to know the real situation of the goods they buy or use or the services they receive.
Consumers have the right to require business operators to provide prices, places of origin, producers, uses, performance, specifications, grades, main ingredients, production dates, expiration dates, inspection certificates, instructions for use, after-sales services or the contents, specifications and expenses of services, etc. according to different conditions of goods or services.
Article 9
Consumers have the right to choose their own goods or services.
Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services.
Consumers have the right to compare, identify and choose their own goods or services.
Article 48
Business operators who provide goods or services under any of the following circumstances shall bear civil liability in accordance with the provisions of other relevant laws and regulations, except as otherwise provided in this Law:
(a) The goods or services are defective;
(two) the goods do not have the performance that the goods should have and are not explained at the time of sale;
(three) does not meet the commodity standards indicated on the commodity or its packaging;
(four) does not meet the quality conditions indicated by commodity descriptions, physical samples, etc.;
(five) the production of goods explicitly eliminated by the state or the sale of invalid or deteriorated goods;
(six) the number of goods sold is insufficient;
(seven) the service content and fees are in violation of the agreement;
(8) Deliberately delaying or unreasonably refusing consumers' requests for repair, rework, replacement, return of goods, replenishment of commodity quantity, refund of payment for goods and service fees or compensation for losses;
(nine) other circumstances that harm the rights and interests of consumers as stipulated by laws and regulations.
Business operators who fail to fulfill their obligations to protect consumers' safety and cause damage to consumers shall bear tort liability.