Call 315 directly to protect your rights. Because the complaint hotline at Red Star Macalline’s headquarters is rarely useful for businesses complaining about Red Star Macalline, they formulate complaint handling rules, feedback requirements, and time limits. The general procedure for handling after-sales issues is as follows: 1. You first complain to Red Star Macalline. Red Star Macalline is a building materials supermarket, just like other product supermarkets. Things purchased in your supermarket must come to your supermarket. 2. After receiving the complaint, Red Star Macalline will contact the merchant, who will solve the quality problem. If the product is really not good, you can return it directly to Red Star Macalline. It is normal to return it to where you bought it. If you can't resolve the matter, you can call 12315 to complain, or you can ask the local arbitration committee for arbitration. You can appeal if you are not satisfied. Red Star Macalline’s phone number, website customer service: 010-87756888 022-88277186 Company switchboard: 010-87756666 Service support QQ: 564595943 Website customer service email: service@hometop1.com

Red Star Macalline Home Furnishing Group Co., Ltd. Co., Ltd. is the operator and manager of the "Red Star Macalline" home decoration and furniture shopping mall. Mainly through operating and managing self-operated shopping malls and managed shopping malls, it provides comprehensive services to merchants, consumers and partners of the "Red Star Macalline" home decoration and furniture shopping mall. It has the largest operating area, the largest number of shopping malls and the largest geographical coverage in China. A vast nationwide operator of home decoration and furniture shopping malls. On June 26, 2015, Red Star Macalline was listed on the main board of the Hong Kong Stock Exchange (the stock abbreviation is "Red Star Macalline", stock code: 01528). On January 17, 2018, Red Star Macalline was listed on the main board of the Shanghai Stock Exchange (stock abbreviation: Macalline, stock code: 601828). At this point, Red Star Macalline has officially become the first A+H stock in China’s home furnishing retail industry. Through ingenuity and innovation, Red Star Macalline continues to redefine and lead the industry. On July 3, 2021, Red Star Macalline and Easy Home reached a strategic cooperation