10086 customer service hotline provides you with business services such as business consultation, business acceptance and complaint suggestion on mobile communication through manual, self-service voice and SMS.

When dialing 10086, customers can also dial 10086 and press 0 to transfer to the manual service desk if they want to inquire about the basic policies, business knowledge, new services and billing of China Mobile, reflect the improvement of mobile network communication and service quality, or provide comments or suggestions on the services and services of China Mobile.

10086 business:

China Mobile 10086 Pocket Business Hall takes SMS business hall as its main function, and adds customer service telephone business hall and map retrieval function of entity business hall. The service covers mobile users in 3/kloc-0 provinces and 357 cities across the country, and provides functions including inquiring about telephone charges, points, user information, internet traffic, package usage, bills, inquiring about unsubscribing Monternet value-added services, and reporting bad spam messages by phone. All inquiry messages are sent to China Mobile 10086, 10086999 toll-free ports, and there will be no charge, so please feel free to use them.