The quality of business depends on the degree of customer satisfaction. Satisfaction comes from the satisfaction of food quality and taste, from the experience of price, service quality and dining environment, and from the impressions and concepts generated by customers' dining experience. Analyze the ten-year operating history of nearby hotels. No matter whether competitors' business scale, geographical location and business varieties are similar or different, all employees of their hotel should collectively discuss and analyze the advantages and disadvantages of their hotel and competitors, draw some feasible opinions and conclusions, and then make good use of their strengths and avoid weaknesses and improve them. Analyze the composition of diners to meet differentiated needs. However, with a large resident population, the emphasis on practicality, cleanliness and economy determines that the price of restaurant dishes should be close to the people; There are many merchants and businessmen who emphasize the dining environment and style, which determines whether we should differentiate pricing or increase investment in the environment; There are also many office workers who emphasize timeliness, which determines whether our hotel should calculate the tolerable time for customers to wait for dishes to be served and the time consumed in the whole dining process.