5 examples of experience in hotel training
After we get some experience, we should record it immediately and write an experience, so that we can record our ideological activities. The following is a sample essay on my experience in hotel training, welcome to read! Sample essay on hotel training 1
I came to __ hotel a few months ago, and after graduation we came out to find a practical training Work is also a practical training that must be completed. I came to __ Hotel for practical training. I studied hotel management. I was very careful when looking for this training job. I looked for many hotels and checked many Information, I decided to come to __ Hotel for an interview. I passed the interview here, entered __ Hotel, and started my practical training. __ Hotel is a brand hotel that most people should have heard of. It is a national chain, so it can be said to be very famous. I am very envious of being in this kind of big hotel environment, and I am looking forward to what I will be like at work. I have been working here for three months and am studying hotel management. I, through the practical training here, I have learned a lot professionally. The practical training in __ is very fast. I have seen many different things in a few months. I have opened up a lot in terms of knowledge and experience. Although it is only a few months, not a long time, a short practical training period, I feel that I have experienced a lot here, and I also have some insights.
I came here as a practical trainee in __ hotel, and I started practical training here. In __ hotel, I was a practical training foreman. During this period of my work, it can be said that A turning point in my life. I found my direction and motivation here. The __ Hotel gave me these things. It is not easy to be a foreman. I studied hotel management in college, but I rarely have practical experience. I am trained and have very little work experience in this area. Most of the knowledge is theory, but this position requires more experience, so this is a very challenging job. I am very confident, but at work It is inevitable that I will encounter a lot of problems. This is my deepest feeling here at __ Hotel. After working for three months, I have been learning almost every day, cultivating my own experience and working ability. As a hotel foreman I usually have a lot of work. I manage a small team with only a dozen people. But even with a dozen people, there is still a lot of pressure. Every day I have to communicate work, arrange staff work, make various transfers, and work is not always complete. Not easy.
What I feel most at __ hotel is that at work, especially as a manager, I have one more characteristic than ordinary employees, that is, sense of responsibility. This is very important. In management I deal with things from the perspective of a trainee. During this period of training, I completed my own work content. Although working here in __ hotel is very tiring, as a trainee I really feel very tired. Management work is not easy to do. At the end of every day's work, I organize the small team I manage and hold a short meeting. The main purpose is to summarize the work and allow everyone to speak freely, their insights at work, or point out what I have learned. I will treat the shortcomings of others with a normal attitude and face the shortcomings raised by others.
My feeling in __ hotel is that we must do our own job well, be serious and meticulous in big and small things, and we will improve unconsciously. Example of hotel training situation 2
In __ months of this year, I came to __ hotel for a __ months of practical training. The guest room part of my training in the hotel was the guest service department and Housekeeping Department. The housekeeping department is composed of three parts: floor, laundry department and pampering department. Floor services are mainly composed of 216 guest rooms. Room service facilities and services: independently controlled central air conditioning, private bathroom, color remote control TV and satellite channel programs, domestic and international direct dial telephones, refrigerator and mini bar, in-room personal safe, broadband Internet access and data interface, voice mail, shoe shine Services, wake-up service, babysitting service, 24-hour room service, laundry service, medical service, children's activity room, underground garage, hotel fleet service, business service center, etc.
1. Contents of practical training in Shadian
All staff in the hotel are hosts, and all guests will have more or less influence on the hotel and hotel people when they come to the hotel. In addition to receiving culture or knowledge in the process of receiving services, they also seek help from hotel staff when they encounter difficulties.
Therefore, we can say that the hotel is a place full of culture and knowledge. Therefore, people working here must be more knowledgeable, cultured and cultivated. The guests are tasting a dish, and the waiter is introducing knowledge about the dish with a sweet voice, including its origin, spread, characteristics, novelties, etc., which not only adds to the fun of tasting the dish, but also allows the guests to receive some knowledge. The new knowledge and information made their trip worthwhile from another level.
1. Service quality
For service industries such as hotels, service quality is undoubtedly one of the core competitiveness of an enterprise and the lifeline of the enterprise. A high level of service quality can not only It can leave a deep impression on customers and lay the foundation for them to come back again. It can also make customers feel honored and establish a good brand and image for the company. At Tianxi, we have seen that hotel leaders attach great importance to the improvement of service quality, even if For our short-term trainees, they must also undergo strict etiquette training before they can take up their posts. We provide follow-up training and guidance to old employees to continuously improve their business quality and level. Department managers and supervisors We often say to us: "Every move you make represents our Tianxi, and your image is the image of our Tianxi." "The guests will never be wrong, it will only be us who are wrong." "Only sincere service can It will bring smiles from the guests."
2. Hotel culture
Ubiquitous in the hotel are service culture, etiquette culture, regional culture, food culture, problem-solving culture, etc., in the hotel All the staff in the hotel are hosts. All guests will become more or less dependent on the hotel and hotel people when they come to the hotel. In addition to receiving culture or knowledge in the process of receiving services, they also ask the hotel when they encounter difficulties. People ask for help. Therefore, we can say that the hotel is a place full of culture and knowledge. Therefore, people working here must be more knowledgeable, cultured and cultivated. The guests are tasting a dish, and the waiter is introducing knowledge about the dish with a sweet voice, including its origin, spread, characteristics, novelties, etc., which not only adds to the fun of tasting the dish, but also allows the guests to receive some knowledge. The new knowledge and information made their trip worthwhile from another level. In every corner of the hotel, there are courteous service staff, standardized operations, professional smiles, and humble demeanors, allowing guests to be influenced by etiquette culture all the time.
3. Internet Marketing
What does the Internet bring to hotel marketing? It is a good information platform. In the information age of abundant information, real-time communication, and accelerating market changes, hotels can no longer think or solve today's problems in the same way as yesterday, nor can they operate today's business using the traditional methods of the past. The Internet has accelerated communication and understanding between people, and information has become more important than ever. Whoever masters the information first will be in the market. Hotels promote corporate image through the Internet, which is faster, clearer, more comprehensive, and more interactive than previous publicity methods, making intangible services tangible.
It adds a competitive marketing tool for hotels. The hotel's website is a window for the hotel on the Internet, similar to the role of a traditional business card, but it is also a more cost-effective advertising method than traditional magazines, TV, newspapers and other forms of advertising. The hotel group's website allows guests to see the status of various hotels in different regions of the group, learn about the guest rooms and price information of each hotel, make online reservations, and feel satisfied with the "one-stop service" provided by the group. Each hotel can even enjoy the best online resources.
It allows hotels to see many new opportunities. The arrival of the Internet has brought a lot of convenience to hotels. It is more efficient, cost is lower, information is more accurate, and communication becomes more interactive. The Internet helps hotels expand their potential customer markets and makes global marketing possible. The Internet breaks the limitations of time and space and covers the entire world. Hotels can quickly transmit their information to all parts of the world through the Internet. Customers from all over the world can also browse online, get all the hotel's information immediately, and even complete online purchases immediately. Internet marketing has expanded the hotel's market scope and greatly improved the hotel's marketing capabilities.
2. Summary of the practical training work
Through this six-month practical training work, I have a relatively comprehensive and intuitive understanding of the production and operation process of the enterprise, and realized that The importance of management training will lay a solid foundation for future theoretical study. At the same time, during the training process, I also met many colleagues and friends. Sample essay on hotel training situation 3
Just one month of social training passed by, and my first job ended like this. During the month of working at Chutianlu Hotel, I learned a lot, felt a lot, and realized a lot. During this month I also learned something that I will use throughout my life. The first training and the first work made me understand that we are just flowers blooming in the greenhouse now. We have not experienced any wind and rain, so when we are transplanted outdoors, we will wither. Therefore, it is necessary and necessary to participate in more social training activities. In this way, when we walk out of school, we can better move towards society, contact society, understand society, and join society. Practical training can also allow us to broaden our horizons in society, grow our talents, and clarify our goals in future life. Society is a big classroom, it allows us to learn, it also allows us to receive education, and it can inspire us to lay a solid foundation for future life.
The hard work of making money
Working hard in the hotel all day long, facing the same things and doing the same things every day, I really feel good Boring, so hard. It was then that I truly understood that it was really not easy for my parents to make money at home.
2. Interpersonal Communication
What struck me most in this training was the aspect of interpersonal communication. Everyone knows that interpersonal communication in society is very complicated. I think it is difficult for everyone to explain clearly. Only by experiencing it can we understand it and have a deep understanding.
The hotel is like a big dye vat with all kinds of people. Everyone comes together for work. Everyone has their own thoughts and personalities. If you want to have a good relationship with them, you need a lot of skills. Skill. If we can't change something in our relationship, then we have to use various methods to adapt to it. This practical training allowed me to master a lot of things, but the most important thing is that I have made great progress in dealing with people and how to handle interpersonal relationships. At the same time, during this practical training, I also deeply realized that in the process of practical training, we should be diligent in doing things, keep thinking, keep learning, and keep accumulating. If we don’t understand, we should ask more questions, ask teachers, and learn more. Communicate and cooperate with colleagues.
Three managers’ management
There are many managers in a hotel, they are like the leaders in our school and the class cadres in the class. If you want to be a good administrator, you must have a good management plan of your own. Manage each of your employees with professional management methods. But in terms of management methods, we need to vary from person to person. We need to have different management plans for different employees, so that your employees will obey you.
Four Self-improvement and self-reliance
When we are at home, we have the care, concern and protection of our parents, and we live a carefree life. But only when we enter society and participate in work, no matter what kind of difficulties and setbacks we encounter, we have to solve and bear them alone. This month of practical training also taught me how to be self-reliant. I have to rely on myself for everything. Now I can be independent even if my parents are not with me.
During this month of practical training, I almost gave up halfway through. The monotony of the work, the pain in my feet, the hot weather, and the prickly heat on my body almost made me give up. But I still managed to survive, I defeated myself, and I was able to become self-reliant.
5. The Importance of Major
Since I chose to major in cooking, I naturally paid more attention to things related to my major during this training. Although I am just a waiter in the kitchen, I am very excited to be able to truly apply the knowledge I learned in school. When I am in school, I usually have less time for practical training. Most of my mastery of the major belongs to the theoretical part, and sometimes I cannot use it at all in actual operations. This made me understand that how to combine the theoretical knowledge I have learned with practical operations is a very important link.
Therefore, we must learn our professional knowledge better and lay a more solid foundation for our future work. Sample essay 4 on hotel practical training
April 25, 2019 was a turning point in my life. It was both ordinary and special. I transformed from a student to an employee and started practical training in __ During the trip, after a month of training, I was assigned to the Aegean Western Restaurant of ____ Hotel.
When I first came to Western food, I was very scared. I was afraid that I wouldn’t know anything and that I would make a joke. However, that was not the case because the people here were not only enthusiastic but also helpful. I quickly got the hang of it. Service process. Because I am young and protected by so many old employees, I am never allowed to do heavy work. I am curious about new things and have a preliminary understanding of work. I am basically in a state of high excitement every day because of my enthusiasm for customers. He was awarded the honorary title of "____Excellent Practical Trainee of the Second Quarter" for his higher work efficiency, faster work efficiency and more letters of commendation.
At that time, I felt very happy. I worked happily every day and counted my salary happily every month. However, the goddess of luck will never only favor me, because excellent work will be appreciated by the leader. , so colleagues will be jealous of each other, and their own rivals will also appear. The hotel has a large turnover of personnel. Many old employees submitted resignation applications and job transfer applications due to personal reasons, so that only some of our new employees are left, and the manager will began his training program.
From that day on, I began to be trained. If the tray did not pass the test, I would take four bottles of pure raw material. The loss of 20 yuan per bottle was borne by myself. After get off work that day, my arms were set and I could not move. That was I was so stubborn that I ran to the western restaurant office and cried heartily by myself. I will continue training like this in the future, and the difficulty and intensity will only become more and more intense as time goes by. Skills will become higher and higher, and the workload will become larger and larger. No matter how many people work or how many hundreds are scheduled, the most common saying I used at that time was "if there are five big words floating in the sky, it doesn't matter."
From the most basic etiquette training - standing to welcome guests - mastering service skills - smiling service - personalized service, the bitterness along the way is self-evident. The process is simple and experienced. It is precious and the harvest is huge.
What makes me realize the most is: potential is limited, and stimulating potential requires experiencing limited things, because difficulties are not terrible, it just depends on whether you can bite the bullet and go through the process in the process of overcoming difficulties. Go down, because of the hardship and exhaustion, I almost only had tears to accompany me during the months of __. All I thought about was that __ was chosen by myself, and I wanted to go to TVU by myself. Even if I climb, I have to use my strength. Keep going on this road! Example 5 of hotel training situation
In the summer vacation of 20__, under the requirements of the social environment and with the efforts of the school leaders, the school and the __ Group built a A platform for school-enterprise joint education, more than 80 students majoring in eco-tourism and hotel management in our __ class entered four hotels under the __ group for practical training. Maybe I have never stepped out of society, everything is strange and novel to me!
As I wished, I was assigned to the __ restaurant in __ Villa, and shared the food with me There were fifteen other students who came to this hotel and were assigned to different departments and positions. The next day, the hotel conducted systematic training for us. The training work was divided into two parts: First, pre-job training, including indoor training and tour training, which mainly introduced the hotel's overview. At the same time, we also conducted training on employee quality and The hotel management system training gave us a general understanding of the work. The second was the fire safety awareness training. The hotel specially arranged for the supervisor of the security department to explain and teach us on site, so that we had a better understanding of hotel safety and fire protection knowledge. In-depth understanding of the system.
The __ Villa where we trained is a four-storey hotel established in 20__. It has advanced hotel management and a broad customer source market. Its catering department is roughly divided into __ restaurants and lobby bars on the first floor. There are private rooms on the second floor and Ju Shi Xuan on the third floor. Three classmates and I work at __ Restaurant. It is a fast-paced restaurant that mainly caters to individual customers. It sometimes also hosts wedding banquets. The restaurant has nearly 20 employees. people, including two foremen and several waiters.
__The restaurant is the busiest area in the hotel catering department all year round. I experienced it in the first few days when I entered the job, because this course was not taught in school before. , so everything is strange and confused to us now. I am like a headless fly, completely unable to understand the process and essentials of the work. We just followed the foreman's arrangements and their step-by-step instructions. Fortunately, the basic old employees were very friendly to us. The foreman also specially arranged a master for our new employee to be responsible for guiding our work. They were patient and serious. Under the guidance of the company, one week later, we officially started working alone.
When I first start doing services alone, I will still be nervous. Sometimes I didn’t dare to look into the eyes of the guests. When serving the dishes, I rarely told them the names of the dishes as required. I almost always served them silently. Later, I gradually became familiar with everything and became more courageous when serving. I could answer questions about the guests’ dining process. I can take time to help my colleagues when they are busy. In fact, it is a joy to see guests dining in the area where I serve and I can handle them with ease. During the service process The stroke workers have come into contact with all kinds of customers. At work, they have been praised by the customers and criticized by the foreman for insufficient customer service.
I remember one time, four people were dining. One of the guests was thirsty or for other reasons. The large glass of water ran out quickly. I immediately refilled it for him. After a while, After finishing the drink, I walked over to him with a smile and refilled it several times. Later, when the customer left, he smiled and said to me: Little girl, thank you for today. You are very patient and careful. Although it was just a few ordinary words, I was still very happy because my work was recognized by the customers. This was also an affirmation of myself and increased my confidence in my work.
In the second half of the year, hotel business is generally very good, especially wedding banquets and receptions are more frequent. For our new employees, the supervisor even took the time to train us on some relevant knowledge of wedding banquets several times. Although the content of the lectures is very simple, when it comes to actually doing it, some details are not so easy, because during the wedding banquet, The two relatives of the couple have different qualities, different identities, and different experiences, so their thoughts, opinions, and practices on some things will be difficult for you to resist.
On one day in October, the hotel’s wedding banquet reception capacity reached. The number of people has reached the highest point in history. It can be said that all the places that can be picked up are pulled out. In addition, our Jiangnan Restaurant has the largest number of people compared to other areas. This determines that some people in our area have to be transferred to other areas to help. , I am very lucky to have chosen me and two other colleagues, because we have never had contact with each other before, and we are going to other areas, which are a bit unfamiliar. I am still very worried in my heart, afraid that I will not do well. After going, I found It was neither too difficult nor too difficult to watch three tables per person. After looking at the menu, there was basically nothing wrong with it, and a stone fell from my heart. But just when it was about to end, the supervisor came up to me and said sternly, Why did you throw the dishes away directly? Did you get the customer's permission? I looked at the supervisor blankly and didn't know what to say. The other two colleagues didn't know what happened and didn't dare to express their anger. Tears began to well up in my eyes. The supervisor then said that at the wedding banquet, some of the dishes must be packed by the guests, and if you pour the dishes without asking the guests for their consent, the guests who are more concerned about it will be unhappy. Yes, when I was unhappy, I complained and asked for a discount. It took a lot of hard work to prepare a wedding banquet, but the most important thing was to pay the bill. After the final check, there was a problem and the entire venue was discounted. The hotel suffered a huge loss. , everyone’s efforts were discounted, which was very uneconomical! The supervisor’s words woke us up and taught us a deep lesson. It also made me see my immaturity in doing wedding banquets. It is by no means only It only stops at serving food and putting away the table, but also focuses on other factors!
Slowly, whether it is providing services in this area or going to other areas to hold wedding banquets, or special occasions for important guests Pay attention to, or even assist other colleagues in their work when you are not busy. Everything becomes easier and you become more proficient. When faced with some minor complaints from customers, you can also solve them better. Your courage becomes stronger and your people become more proficient. I have become more patient and careful than before. After working in the hotel for a period of time, I found that my personal quality has also improved. I know what to say, what to do, how to do it, and how to communicate better with others. .
This is how the eight months of practical training ended. I learned a lot during these days. In addition to learning the service procedures and techniques of Chinese catering, I also learned some things that are difficult to learn in class, such as how to handle my own interests and the interests of the hotel, how to handle interpersonal relationships between colleagues, and how to adjust myself. mentality, let me understand the execution ability that an employee should have. The manager of the catering department specially went elsewhere to participate in execution-related training, and then came back to take a break to be trained on what he had learned by all the staff in our catering department. Execution ability reflects the strength of a person's ability. When it is enlarged to a team, it can be reflected even more clearly. You can also see the spirit of a team and the ability and quality of the team. Execution ability has nothing to do with the system or salary. Later, he divided us into several groups and played a game, but the leader of the losing group had to accept the corresponding punishment, and other group members could not share it. This was a very cruel result, and we all prayed secretly in our hearts. Due to a mistake in our group, the team leader had to do 120 push-ups. When our team leader did 80, we all shouted "Come on" until the team leader finished the last few dozen push-ups and saw the team Their faces were red with persistence, and our team members all shed tears of emotion. As the manager said, as a leader, he has to bear corresponding responsibilities. Although everyone can still fully accept it, it does not affect his reasoning at all. Only by doing this can you become a real manager!